Workflow Join Activity - Need to force complete

[David Carlin]

Hello,

There is an issue with some request items we have in our system. The workflow has a join activity which is stuck in 'Running'. The reason it is stuck in 'Running' is because it has two activities merging into it, but only one or the other will happen each time, not both. Therefore, since both will never join in the workflow is stuck. How do I go about forcing the join activity to move along to the next activity so the workflow will finish?

Here is an image of a workflow:

Thanks,

David

[Knight Rider]

You are correct David.

i had a similar issue,where I need to update 400 records. For  that i wrote a Fix script to update the records. See if you can get a build  a query  and update fields which to updates workflow.

if you don't have anything then you have to force close those tickets , if there are no users working on them
or create tasks via script and let the users work on 199 records.

Please mark as correct if I'm helpful.

Thanks,

-Vinay.

[David Carlin · Accepted solution]

What I ended up doing was running a script to cancel the workflow context for all 199 workflows. I then ran a script to update the Stage to 'Complete' on all the request items since they were set to 'Closed Incomplete' by the cancellation.