workflow notification using email template

[Tadz]

Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?

Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.

Thanks and Best Regards,

Tadz

[Brad Tilton]

I think the best practice for sending a notification from a workflow is to use a create event activity combined with a notification. This allows you to manage all of your notifications in the same place as well as utilize things like templates and mail scripts.

[Tadz]

Thank you Brad, But right now I don't know how to implement that. I'm still searching or trying for that.

[Community Alums · Accepted solution]

Hi Cris,

As Brad said in the above reply " First you need to create new event, Then create a email notification with when to Send   condition like when event triggered, and in the same notification in   template filed select your template. Please refer below links.

Events and Email Notification - ServiceNow Wiki

Email Notifications - ServiceNow Wiki

[Tadz]

Thank you Malluri and Brad