What if every AI capability in ServiceNow was a citizen working together in a smart city? In this article, we'll take a tour through AI City, meet each of its citizens, understand what they do, what they are for, and explore a real-world example of h...
This guide provides a technical-operational framework for platform administrators, AI architects, and delivery managers who are responsible for running AI agents, AI skills, and agentic workflows on ServiceNow. It covers five areas: how assists are c...
OverviewThis Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to features, training, security, usage limits, and onboarding requirements. ScopeThis ar...
AI Data Mastery Series | Article 2 - Agentic AI Will Fail Without Data Discipline | Now Assist Data Kit Co-authored by Ragu Ramakrishnan and Nandhakumar Apparsamy In our first article, Yogesh Shinde showed how Solution Consultants use Now Assist Da...
Quick Overview The AI Skill Kit, formally known as Now Assist Skill Kit (NASK) lets you build and deploy custom generative AI skills directly within your ServiceNow instance. This FAQ covers what it is, when to use it, how to access it, and how ...
Introduction Location data is foundational across ServiceNow modules such as ITSM, CSM, FSM, WSD, etc. While accurate location data helps platforms serve effectively, poor location data causes AI to confidently deliver incorrect results. This is m...
Platform Help Optimize Team Productivity Agentic Workflow Table of Contents What Problem We're SolvingTarget Users & PersonasWhere Users Find ItHow the Workflow OperatesSupported CapabilitiesOutcomes & Business BenefitsDemoHelp Optimize Team P...
Implementing Now Assist in domain separated environments can lead to increased complexity depending on your requirements. This guide documents this process according to the different scenarios one may encounter. If you are looking for specific infor...
AI Voice Agents are live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through voice interactions. Whether it's res...
If you're looking to use AI Agents to triage and resolve your Incidents, you can use Performance Analytics to estimate and forecast the potential assists consumption. The number of incidents created can serve as a starting point to estimate how many ...
Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to build this for your instance. The second section of the article explains how ...
When responses don't load, or the assistant stalls at "Figuring out next steps," or you see a "Sorry, there was a problem on my side" message, the cause usually comes down to specific settings spread across several configuration areas. Because the sa...
Now Assist in Virtual Agent is answering, but you're left questioning why the answers are off. Maybe it's pulling from the wrong article, skipping a topic you intended, or giving an out-of-date answer. Each situation could be caused by a few things, ...
Now Assist in Virtual Agent works differently from what classic Virtual Agent trained you to expect. It runs on an agentic model. Instead of matching one message to one topic the way classic Virtual Agent did, it reads your whole request, plans acros...
What is Action Fabric? Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, and take autonomous action on behalf of a user; unlike a chatbot that answers q...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...
If Now Assist stops working after an upgrade or patch, the cause isn't always easy to spot. The platform upgrade process isn't synced with the Now Assist store app release cycle. The platform patch handles the core release, but Now Assist depends on ...
The Now Assist panel relies on plugins, roles, assistant configurations, and deployment channels all being in place. Four distinct failure patterns map to these components, each with its own visible symptom and a specific resolution path. Match you...
Setting up AI agents goes smoothly until it doesn't. You’ve activated the Now Assist AI agents plugin, opened AI Agent Studio, and you’re ready to start building, then something goes wrong. The product docs cover the setup steps, but there are severa...
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS, Ashley Snyder, Principal Outbound Product Manager - ServiceNow Overview ServiceNow customers can now power Now Assist with Amazon Bedrock in two distinct ways: Customer-managed Amazon Bedrock...
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