The Now Assist panel relies on plugins, roles, assistant configurations, and deployment channels all being in place. Four distinct failure patterns map to these components, each with its own visible symptom and a specific resolution path. Match you...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing and governing AI agent connections. It lets administrators package ServiceNow capabilities — including Now Assist Skills, Knowledge Graph, Sub...
Setting up AI agents goes smoothly until it doesn't. You’ve activated the Now Assist AI agents plugin, opened AI Agent Studio, and you’re ready to start building, then something goes wrong. The product docs cover the setup steps, but there are severa...
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS, Ashley Snyder, Principal Outbound Product Manager - ServiceNow Overview ServiceNow customers can now power Now Assist with Amazon Bedrock in two distinct ways: Customer-managed Amazon Bedrock...
Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given. I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...
AI Academy 2026 starts on January 20th! Join us next Tuesday, January 20th, as we kick off the 2026 season of AI Academy with new topic: Bring Now Assist to your AI Experience with ServiceNow's MCP Server. Yep, Now Assist is getting an MCP server f...
Please note that this article was created using the UI during the Xanadu release. The process is the same, however, you will notes differences in the images. Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills. NAS...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing, governing, and observing AI agent connections. It gives any standards-compliant MCP client governed access to ServiceNow capabilities, from...
The Challenge Demonstrating the value of AI is one of the most important — and most underestimated — capabilities in enterprise technology. Data alone rarely convinces. What converts skeptics into champions is a clear, structured story that connec...
This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1 Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
AI Agents FAQ & Troubleshooting Last updated March, 2026, for Yokohama Patch 11, and Zurich Patch 5 *Safe harbor applies for forward-looking statements* What’s an AI Agent at ServiceNow? AI agents are autonomous systems that interact with their ...
Why is topic discovery in NAVA harder than it looks? Getting Now Assist to suggest the right Virtual Agent topic sounds straightforward. In practice, enterprise deployments tell a different story. Broad user language, overlapping business processes...
1. Why GenAI for Catalog Items and Record Producers?Catalog Items and Record Producers are often the first touchpoint for employees and consumers. They collect structured inputs, trigger workflows, and create records - but they rarely understand the ...
Now Assist Agentic WorkflowsEnd to End Setup Guide A lot of time in the service lifecycle goes toward work that is structured and repeatable: sorting incoming requests, figuring out where to start on a case, tracking down context that should alread...
As businesses rapidly adopt generative AI to improve efficiency and service quality, the need to manage the risks associated with AI usage becomes equally important. ServiceNow’s NowAssist Guardian is a native solution built to help organizations ope...
Agentic Evaluation and Troubleshooting Guide Table of Contents Navigate to Automated Evaluation Configure Evaluation Settings Name and Select Workflow Select Evaluation Metrics Create and Configure Dataset Set Up Dataset Parameters Add...
Activate and Configure the Agentic Workflows Table of Contents Generate My Work Plan Agentic Workflow Triage and Categorize ITSM IncidentsInvestigate and Resolve ITSM Incidents Wrap Up and Resolve Incidents Guide Link sn.works/AIAgentE2E...
Setting the Foundations: Plugins, Tools, and Roles for ITSM Table of Contents Overview Enable AI Search Install and Update Now Assist Store ApplicationsYokohama Patch 11Zurich Patch 5 AI Readiness EvaluatorNow Assist PanelActivating SkillsMana...
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