AI Academy 2026 starts on January 20th! Join us next Tuesday, January 20th, as we kick off the 2026 season of AI Academy with new topic: Bring Now Assist to your AI Experience with ServiceNow's MCP Server. Yep, Now Assist is getting an MCP server f...
Please note that this article was created using the UI during the Xanadu release. The process is the same, however, you will notes differences in the images. Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills. NAS...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing, governing, and observing AI agent connections. It gives any standards-compliant MCP client governed access to ServiceNow capabilities, from...
The Challenge Demonstrating the value of AI is one of the most important — and most underestimated — capabilities in enterprise technology. Data alone rarely convinces. What converts skeptics into champions is a clear, structured story that connec...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
If you are wondering where to start with your Otto Implementation journey, below is a curated list of resources that will help you get started. Note: Now Assist is being renamed Otto. Please pardon our dust as we make this change throughout our prod...
Why is topic discovery in NAVA harder than it looks? Getting Now Assist to suggest the right Virtual Agent topic sounds straightforward. In practice, enterprise deployments tell a different story. Broad user language, overlapping business processes...
1. Why GenAI for Catalog Items and Record Producers?Catalog Items and Record Producers are often the first touchpoint for employees and consumers. They collect structured inputs, trigger workflows, and create records - but they rarely understand the ...
Now Assist Agentic WorkflowsEnd to End Setup Guide A lot of time in the service lifecycle goes toward work that is structured and repeatable: sorting incoming requests, figuring out where to start on a case, tracking down context that should alread...
As businesses rapidly adopt generative AI to improve efficiency and service quality, the need to manage the risks associated with AI usage becomes equally important. ServiceNow’s NowAssist Guardian is a native solution built to help organizations ope...
Agentic Evaluation and Troubleshooting Guide Table of Contents Navigate to Automated Evaluation Configure Evaluation Settings Name and Select Workflow Select Evaluation Metrics Create and Configure Dataset Set Up Dataset Parameters Add...
Activate and Configure the Agentic Workflows Table of Contents Generate My Work Plan Agentic Workflow Triage and Categorize ITSM IncidentsInvestigate and Resolve ITSM Incidents Wrap Up and Resolve Incidents Guide Link sn.works/AIAgentE2E...
Setting the Foundations: Plugins, Tools, and Roles for ITSM Table of Contents Overview Enable AI Search Install and Update Now Assist Store ApplicationsYokohama Patch 11Zurich Patch 5 AI Readiness EvaluatorNow Assist PanelActivating SkillsMana...
Knowledge Graph is an intelligent layer that allows for the ability to query and explore data sets and schemas, all powered by AI search and LLM capabilities of the platform. Prerequisites For this example, I have the following activated on my inst...
Part 0 & 1 identified the fundamental challenge: enterprises must choose between AI velocity and appropriate controls, with neither option alone delivering optimal business outcomes. The solution requires architecture that transforms this either-or...
The fundamental tension in enterprise AI adoption is becoming impossible to ignore. While 51% of global VC funding was deployed in AI-focused companies in Q4 2024 (a 100% year-over-year increase according to FDI Intelligence), only 23% of leaders ...
This article walks through the setup for ServiceNow External Agents where the external agent (A2A client) invokes a ServiceNow AI agent (A2A server) over Google A2A protocol in an asynchronous communication channel. Requirements A2A client is commu...
AI Agent Masterclass • Session 5 Converting Data into Intelligence Workflow Data Fabric, Zero Copy & Interoperability ← Back to Masterclass Overview Date 27 January 2026 Duration ~80 minutes Speakers Timo Weber, Chris Thorne, Julia Pur...
Now Assist Data Kit Every week, practitioners across the ServiceNow ecosystem are quietly solving one of AI’s most overlooked problems, not the model, not the prompt, but the data. This series is about their stories. I’m Ragu Ramakrishnan, Product Ma...
ServiceNow has launched an exciting new capability with Now Assist for App Engine (version 28.2.4+), and it's called Custom Record Summarization. If you've ever found yourself scrolling through lengthy custom application records trying to get the gis...
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