In the Zurich Patch 1/Yokohama Patch 6 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. Be sure to update to the latest available version of the Now Assist AI Agents ...
Making Now Assist Record Summarization Work for Your Business As a ServiceNow platform owner or system administrator, you have probably noticed that standard Now Assist summaries capture technical details well but can miss the custom context ...
As organizations shift toward agentic AI, the limiting factor is no longer model performance. The challenge is enabling intelligent agents to access enterprise context without breaking architectural integrity. In large environments data/ services may...
Sensitive data protection has always been a top priority for our customers. But with the rise of generative AI, the dynamics have changed. Now, data submitted in prompts may leave the instance for external model processing (i.e., data in transit), e...
UPDATED: 11/24/2025 This article covers commonly asked multilingual questions when using ServiceNow Otto (built on Now Assist) and AI Agents products. How does ServiceNow Otto support translation across languages? ServiceNow Otto offers integra...
New AI Search admin setup page Navigate to "AI Search Admin Home to see the new AI Search setup page. Here you can view and configure search applications, monitor indexed documents and queries analytics, and learn more about AI Search with Resources....
This article shows a multi-turn conversation where the External Agent (A2A client) asks the ServiceNow AI agent (A2A server) to find a place to stay in Ibiza, Spain. The ServiceNow AI agent returns a list of available options and asks the External Ag...
Introduction Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory and hands-on engagements, we’ve gathered valuable ...
️ 8-minute read As organizations build more sophisticated AI agents and agentic workflows in ServiceNow, a critical question emerges: How do you know your agents are ready for production? Traditional testing methods work well for deterministic ...
️ 12-minute read Table of Contents General Questions Getting Started Understanding Evaluation Metrics Running Evaluations Understanding Evaluation Results Working with Agentic Evaluations General Questions Q: What is Agentic Evaluations? A: A...
With AI Experience by ServiceNow, prompts replace pages and conversations replace clicks. Interact with AI agents through text, voice, images, or data—right where you work. One such example is the new Interactive View with Now Assist in Virtual Agent...
Getting Started with Now Assist: A Setup Guide for New Instances If you are a new ServiceNow customer, have just zbooted your ServiceNow instance (a reset that returns your platform to out-of-the-box base settings with no data), or you simply...
Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills using the generic Now LLM or your own LLM. NASK has been designed to easily manage and integrate new skills into the ServiceNow platform via a UI Action and soon ...
Note: This article is no longer valid. We instead recommend using either Now Assist Skill Kit or building a custom AI Agent within AI Agent studio to create custom generative AI functionality in your instance.What is meant by custom generative AI sol...
5-Pillar Framework to Scaling Now Assist Adoption Grounded in direct customer conversations about real AI journeys By Neha Agrawal, Product Manager – AI Platform Introduction AI has already reshaped how enterprises operate, and the challenge tod...
Join our live AI Agent Masterclass — five expert-led sessions running from 9 Dec 2025, hosted by Timo Weber, Øyvind Fosse, Thomas Geering, Joost van Poppel and special guests What we’ll cover: Session 1: Foundations of Agentic AI — what makes an AI...
Enterprises everywhere are accelerating their AI programs. Virtual agents, AI search, and automated summaries are becoming standard across IT, HR, Customer Service, and Operations. The excitement is real, yet many executives are facing a shared frust...
Generate Resolution Plan Agentic Workflow—Activation and Configuration Steps Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging AI agents. Powered b...
Following on from the great work to bring a custom Now Assist skill to review the quality of articles, in provides an option to replace the more subjective Article Quality Index (AQI) checklist approach on Knowledge Articles. From this UI action, I...
Advanced AI Agent Instructions Guide: ServiceNow Edition With Semi-Formal Reasoning & ReAct V3 Parallel Execution Author: Dan Andrews | Agentic AI Product Manager | ServiceNow Updated: April 2026 Table of Contents 1. Introduction & Core Philoso...
LisaLatour
Sarah G_
