Generate Resolution Plan Agentic Workflow—Activation and Configuration Steps Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging AI agents. Powered b...
Following on from the great work to bring a custom Now Assist skill to review the quality of articles, in provides an option to replace the more subjective Article Quality Index (AQI) checklist approach on Knowledge Articles. From this UI action, I...
Advanced AI Agent Instructions Guide: ServiceNow Edition With Semi-Formal Reasoning & ReAct V3 Parallel Execution Author: Dan Andrews | Agentic AI Product Manager | ServiceNow Updated: April 2026 Table of Contents 1. Introduction & Core Philoso...
So I am ready to go and learn for Now Assist for Creator - but where should i start with? Let me write down the steps which i took to gain understanding on this topic. I will also post a few links at the end which came immensely helpful during this l...
How to set up the Web Search using Google Gemini for AI Agents and Virtual Agent [Updated as of Yokohama Patch 6] NOTE: As of Yokohama Patch 6/Zurich Patch 1, it is no longer necessary to purchase your own LLM/cloud subscriptions. ServiceNow now pr...
Generate My Work Plan Agentic Workflow Overview: Generate My Work Plan helps you stay organized by creating a personalized schedule based on your assigned tasks. It considers urgency, deadlines, impact, sentiment, and SLAs, then estimates ...
We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...
My Video : https://www.youtube.com/watch?v=YdC6fMg2u2M&t=289s In this video, we explain how ServiceNow AI Control Tower performs impact assessment for AI models using a real Indian banking use case. See how AI risks are identified, controls are app...
Learn how to write powerful and reliable instructions for your Now Assist AI agents Whether you're just getting started building your own Now Assist AI agents, or you're looking to optimize your existing AI agents, see the attached prompting guide ...
With Now Assist ITSM’s Resolution Notes Generation capability, agents can quickly generate resolution summary based on the current incident’s data from targeted input fields. When an incident state is changed to Resolve state, the system triggers and...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics, I have written individual a...
The Final Installment of the “Inside the AI SDLC at ServiceNow” Series Transitioning AI from development into production is a pivotal step in the lifecycle. The release phase is where validated features are prepared, reviewed, and made available to...
This post explains how to use the out-of-the-box Define Availability feature in ServiceNow’s Now Assist Skills to conditionally activate skills based on custom logic. The example focuses on the Incident Summarization Skill, but the approach can be ad...
Overview When configuring AI Agents in ServiceNow, their definitions and related artifacts can be captured in update sets just like other platform records. This article explains what to expect in an update set when working with AI Agents, which eleme...
Part 3 of the “Inside the AI SDLC at ServiceNow” Series Once a model has been trained and fine-tuned, it’s tempting to think the hard part is over. But at ServiceNow, a model isn’t ready for production until it’s been aligned with human preferences...
Welcome to the AI Center of Excellence team at ServiceNow! We are a team of dedicated AI Strategists and Architects focused on advancing the implementation and adoption of AI solutions for our customers. After multiple AI agent implementations, we'v...
With Now Assist CSM’s Resolution Notes Generation capability, agents can quickly generate resolution summary based on the current Case data from targeted input fields. When the CSM Case state is changed to Solution Proposed state, the system triggers...
Quick Overview This article answers frequently asked questions about ServiceNow's AI model providers. Learn how to optimize AI workflows by selecting the right model provider for your business needs, with built-in governance and simplified manage...
Video : https://www.youtube.com/watch?v=yAIKst-S88Y In this video, I walk you through a real pilot using ServiceNow Now Assist and Agentic Workflows inside the GRC/IRM module. We selected three high-effort use cases – regulatory alert handling, ris...
Dropped my new video : https://www.youtube.com/watch?v=HoifkkSjsE4&t=164s Unlock the power of ServiceNow Agentic Workflow to automatically resolve incidents end-to-end. My video will guide you through the full journey—from incident creation, catego...
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