️ 8-minute read As organizations build more sophisticated AI agents and agentic workflows in ServiceNow, a critical question emerges: How do you know your agents are ready for production? Traditional testing methods work well for deterministic ...
️ 12-minute read Table of Contents General Questions Getting Started Understanding Evaluation Metrics Running Evaluations Understanding Evaluation Results Working with Agentic Evaluations General Questions Q: What is Agentic Evaluations? A: A...
With AI Experience by ServiceNow, prompts replace pages and conversations replace clicks. Interact with AI agents through text, voice, images, or data—right where you work. One such example is the new Interactive View with Now Assist in Virtual Agent...
Getting Started with Now Assist: A Setup Guide for New Instances If you are a new ServiceNow customer, have just zbooted your ServiceNow instance (a reset that returns your platform to out-of-the-box base settings with no data), or you simply...
Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills using the generic Now LLM or your own LLM. NASK has been designed to easily manage and integrate new skills into the ServiceNow platform via a UI Action and soon ...
Note: This article is no longer valid. We instead recommend using either Now Assist Skill Kit or building a custom AI Agent within AI Agent studio to create custom generative AI functionality in your instance.What is meant by custom generative AI sol...
5-Pillar Framework to Scaling Now Assist Adoption Grounded in direct customer conversations about real AI journeys By Neha Agrawal, Product Manager – AI Platform Introduction AI has already reshaped how enterprises operate, and the challenge tod...
Join our live AI Agent Masterclass — five expert-led sessions running from 9 Dec 2025, hosted by Timo Weber, Øyvind Fosse, Thomas Geering, Joost van Poppel and special guests What we’ll cover: Session 1: Foundations of Agentic AI — what makes an AI...
Enterprises everywhere are accelerating their AI programs. Virtual agents, AI search, and automated summaries are becoming standard across IT, HR, Customer Service, and Operations. The excitement is real, yet many executives are facing a shared frust...
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below. This guide will be updated as more resources become available. What is Now Assist? A: "Now Assist" is the name of gener...
Generate Resolution Plan Agentic Workflow—Activation and Configuration Steps Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging AI agents. Powered b...
Following on from the great work to bring a custom Now Assist skill to review the quality of articles, in provides an option to replace the more subjective Article Quality Index (AQI) checklist approach on Knowledge Articles. From this UI action, I...
Advanced AI Agent Instructions Guide: ServiceNow Edition With Semi-Formal Reasoning & ReAct V3 Parallel Execution Author: Dan Andrews | Agentic AI Product Manager | ServiceNow Updated: April 2026 Table of Contents 1. Introduction & Core Philoso...
So I am ready to go and learn for Now Assist for Creator - but where should i start with? Let me write down the steps which i took to gain understanding on this topic. I will also post a few links at the end which came immensely helpful during this l...
How to set up the Web Search using Google Gemini for AI Agents and Virtual Agent [Updated as of Yokohama Patch 6] NOTE: As of Yokohama Patch 6/Zurich Patch 1, it is no longer necessary to purchase your own LLM/cloud subscriptions. ServiceNow now pr...
Generate My Work Plan Agentic Workflow Overview: Generate My Work Plan helps you stay organized by creating a personalized schedule based on your assigned tasks. It considers urgency, deadlines, impact, sentiment, and SLAs, then estimates ...
We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...
My Video : https://www.youtube.com/watch?v=YdC6fMg2u2M&t=289s In this video, we explain how ServiceNow AI Control Tower performs impact assessment for AI models using a real Indian banking use case. See how AI risks are identified, controls are app...
Learn how to write powerful and reliable instructions for your Now Assist AI agents Whether you're just getting started building your own Now Assist AI agents, or you're looking to optimize your existing AI agents, see the attached prompting guide ...
With Now Assist ITSM’s Resolution Notes Generation capability, agents can quickly generate resolution summary based on the current incident’s data from targeted input fields. When an incident state is changed to Resolve state, the system triggers and...
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