Hi everyone,We're an MSP using Technology Provider Service Management (TPSM), and we're building an AI Agent in AI Agent Studio to automatically review Customer Service Cases created from inbound emails and determine whether an Incident should be cre...
Hello, Does anyone know why the PDI 'Build Agent' chat hangs and doesn't do anything? See attached. I'll appreciate the help.
As of 8/1/26, I can't use the builder agent on my PDI. What is going on? I already wiped it out. Help.
hello ,we created a custom table (dealercase) that extends case table but now assist for generating resolution notes is not working and showing up the above error.Its not working in native UI as well as in workspace.Does anyone know about this?
Hi, I want to create ai agent and agentic ai for learning purpose. Can anyone please help me to create step by step for ai agent and agentic ai. Regards, Nivedita
Building a flow to analyse the inbound email for intent and then decide the next steps to create incident or any other record (action).1) Based on the docs, new email intents were created.2) Activated the Intent Identification Agent3) Tested the Inte...
Hi ServiceNow Community,I'm trying to configure Now Assist in Document Intelligence by following the official ServiceNow documentation. However, I'm unable to activate the "Extract information from documents" skill in Now Assist Admin and would appre...
Hello Community,We have Two custom portals one is for IT (IT4U) & ANother is for HR(HR4U) using the same AI Search Setup. Search results show the item in the "All" tab, but the same item is not showing correctly in the "Catalog Item" or "Knowledge" T...
Hi everyone, I need to analyze free-text natural language conversation logs from Service Desk tickets in ServiceNow. My goal is to pass the text through an AI prompt and extract key parameters into distinct target columns on the table, such as:Overal...
I have activated the My Approvals topic in Virtual Agent Designer. While testing the topic in the standard chatbot, the NLU/keyword search works correctly, and the topic is triggered and functions as expected. However, when I try the same through the...
For teams that have redesigned their HR portal using ServiceNow UX leading practices, which specific design decisions had the greatest impact on adoption, search success, and case deflection? Examples might include taxonomy changes, content strategy ...
IntroductionAs organizations adopt agentic AI workflows on the Now Platform, managing machine-to-machine boundaries and non-human identities becomes paramount. This article outlines the vital configurations required to manage, scope, and protect auto...
The Change Risk Explanation skill contains an input named 'similar change requests'. I have a requirement to modify this to include the same assignment group (and a couple of other things) when looking for similar changes but it seems this is not eas...
Hello Team, My Zurich PDI (dev400331) is showing Offline and a banner says"temporarily hibernating due to an infrastructure issue".The Release Instance option is disabled, so I cannot release the PDI and request a new one.Could someone please release...
Hello I am working on a Virtual agent implementation where were using OOTB disclaimer/acknowledgement topic that is displayed before users start interacting with the Virtual Agent.Currently, the acknoledgment prompt displays two buttons:-I acknowle...
