Is there an out-of-the-box ServiceNow AI/GenAI capability that can analyze inbound email subject and body content and automatically determine whether to create an Incident or a Generic Service Request?Any experience with Now Assist, AI Agents, or oth...
Hello! We've recently started getting notifications (bell icon on the UI) stating "NowAssist needs your input". We currently don't have anything beyond a couple Creator licenses and I've turned off everything I can find, and yet they appear. They are...
Hi all,I am not on a PDI. I have Now Assist for ITSM installed. I wanted to use the Now Assist Skill Kit on my instance. When I open it, it shows Security Constrains prevent access to requested page. I have even applied the sn_skill_builder.admin rol...
Hello Team,I am currently working on developing a ServiceNow AI Agent and have encountered a limitation related to file uploads.At the moment, there is no option available for users to attach files directly within the AI Agent chat. My requirement is...
Hi everyone,We are currently evaluating Build Agent and would like to understand whether there is a way to maintain consistent Build Agent behavior across multiple PDIs.Our goal is to ensure that developers working in different PDIs receive similar r...
Hi all,I'm having an issue where the Approval Assistant AI Agent doesn't present clickable hyperlinks to route users to the portal. It's just giving the RITM numbers as plain text. This issue is not happening within the virtual agent within ServiceNo...
Is there a comprehensive list of all available ServiceNow AI Agents?Not just in our instances, but an overall comprehensive list of all ServiceNow AI Agents, available OOB or to purchase. Does anyone know?Thank you.
Hi: How can I add an agentic workflow with all it's ai agents to update set? Thank you, Rita
state and substate in Australia
hi There, i created an agentic workflow and the trigger is a ui action created through the WF wizard.the ui action is visible in the incident form.Now i want to visible to a specific role (group of people). i tried using the "user access" section in ...
Hello Techies and Enthusiasts.Please help me with this requirement. How can we autopopulate the RITM/SCTASK fields for Configuration Item/Affected Customer values from the ticket selected on a catalog item form variable as shown below. All suggestion...
Hello community,In ITSM, the Identify Knowledge Gaps skill and Now Assist analyze incidents and service interactions to recommend missing or insufficient knowledge articles. I’m looking for the equivalent capability in HR Service Delivery (HRSD).Is t...
I'm working for a customer right now who has enabled Now Assist for ITSM and there's a lot of focus on the Virtual Agent right now. The customer specifically does not want to give users the ability to approve or reject requests in the virtual agent.R...
The WordPress site exposes 65 published pages via the REST API; however, the connector discovers only 25 documents. The crawl configuration is limited to date-based filters (Last Week, Last Month, Last Quarter, Last Year) and does not provide an "All...
Hi, Does anyone integrate their Now Assist to ServiceNow Otto(Microsoft Teams Apps) ? How was your feedback so far? We are getting a very slow response and timeout to this integration.
