Now Assist Chatbot on end-user portal
how can I reach a complete coverage of questions asked?
Forum Posts
Activate NowAssist for ITSM only for specific users
We have purchased and installed the Now Assist for ITSM plugin but we would like to enable the NowAssist capabilities only to specific users and not to the entire ITIL role population. how to do it on a systems level and not skill by skill.
Popularity Signal LLM Labeling Tool
Hello all,We have had the core basic Now Assist activated for a couple of weeks, generally just using the incident summarization, email generation etc features. We noticed that starting yesterday our daily assists doubled directly related to this ski...
Configure Fallback Topic
Hi Team,I'm currently working on a Virtual Agent requirement where I need to implement a multi-level fallback experience when the bot is unable to answer a user's question.EnvironmentWe have two Service Portals:IT4U PortalHR4U PortalEach portal has i...
ServiceNow - Catalog Task Survey
How to embed a survey in ServiceNow after closing a task/ticket as closed complete?
Email predictive text assistance skill
We have enabled the Email Predictive Text Assistance platform skill and completed the required configuration. However, we haven’t been able to find any documentation that explains how the skill works or how it can be tested.Could anyone share any doc...
Allow the business_stakeholder role to view a project's stakeholders
I am trying to allow our users with the business_stakeholder role to be able to read records on the Project Stakeholder table, pm_m2m_project_stakeholder. I found the table's read ACL but modifying it has not worked. Thanks!
How can we call genius result from flow designer.
We’re working on a requirement where we need to retrieve the Now Assist Genius response within a Flow Designer flow. We tried using the AI Search action, but it returns a raw JSON payload instead of the formatted Genius response. We also attempted to...
Best Practice for capturing in Update Sets
When any skill is being activated, if we turn on an update set For ex: Lets say we are cloning or updating small configuration in the guided setup of the Incident Summarization skill , we are seeing that updates are capturing in Three Applications (I...
"Ask a Follow-up" is changed from hyperlink to UI action
Hi Community,In Employee center portal where Now Assist is enabled and Genius result is included, there is a hyperlink "Ask a Follow up" which when clicked will open the Virtual Agent BotIt was initially a hyperlink but now it has been changed to a U...
Unable to access ServiceNow Store / HI Portal to install Now Assist plugin on demo instance
Hi, We have a demo instance at the organizational level. When I try to get the Now Assist plugin, I am redirected to the ServiceNow Store portal. Logging into the Store shows that it is not accessible. The same issue occurs when trying to access the ...
Best Approach to Enable the Create Knowledge Button for Incidents in CSM/FSM Workspace
Hello experts, What is the best way to make the Create Knowledge button available for Incident records in the CSM/FSM Configurable Workspace? Out of the box, the Create Knowledge action is available in the Service Operations Workspace, but it is not...
Resolved! How Can We Improve the Accuracy of Now Assist in Virtual Agent?
Hi Community,We are evaluating Now Assist in Virtual Agent and have a couple of questions:When Now Assist generates an incorrect response, does providing the correct answer (by an agent or user) help improve future responses automatically?If not, wha...
Key Tables Used in ServiceNow Agentic AI (Development, Migration, and Troubleshooting)
When working with ServiceNow Agentic AI, understanding the underlying system tables is essential for configuring agents, validating deployments, and troubleshooting issues.The following tables are the core components for Agentic AI orchestration, exe...
Survey Analysis
I didnt understand the requirement for the survey analysis .Could you please help,Survey analysis is a form section but they are asking related list table view ,didnt understand the requirement properly a) Survey Analysis tab is to be completely rewo...