Hello All,In ServiceNow Flow designer I am getting this error when I am executing a Now Assist skill - "An execution timed out with timeout of 60 SECONDS", does anyone know how to fix this issue. (before upgrade)Also, some more issues we are facing a...
I would like to store a list of ~100 prompts along with grounded truths, then repeatedly execute those prompts into AI Search / Virtual Agent to view and compare the synthesized responses in a lower environment. In between test rounds, I may update k...
Hello everyone,I have created a catalog item as a non-conversational catalog item. However, in Now Assist, the catalog item is opening in a pop-up window instead of redirecting to the ESC portal.I would like the Start Request button to redirect the u...
Hi everyone,We are currently evaluating Build Agent and would like to understand whether there is a way to maintain consistent Build Agent behavior across multiple PDIs.Our goal is to ensure that developers working in different PDIs receive similar r...
We are building a Power BI dashboard using incident data from ServiceNow. Currently, our data source is pulling incidents across the entire organization, but our reporting needs to focus specifically on incidents that fall within IT.We are looking fo...
Can we leverage AI to draft knowledge articles from historical closed incidents, and establish an approval workflow to validate and publish them for end users while placing incident and supporting service engineers for their handling?
Hello everyone,I'm currently investigating Build Agent and would like to better understand how it manages Update Sets.In my testing, I noticed that when I ask Build Agent to make changes, it creates and uses its own Update Set instead of working with...
My goal is to initiate an Agentic Workflow and AI Agents mainly via a UI Action, not through a Now Assist chat-based trigger.Is it possible to programmatically trigger Agentic Workflows and AI Agents using APIs, GlideRecord queries, Script Includes, ...
Hi All, while connecting to Assistant Designer page, I am able to see the below error page.can anyone please help me on this. I am unable to see the "Create assistant" button. Kindly note that I do have verified all the applicable roles for the user ...
Can not fint the chatbot in mye learining site / simulator
Does anybody else feel Now Assist is plain terrible?Is a terrible mix of plugins, is convoluted, is way too basic and it has hidden flags to return cut down token generations as much as possible?Like in "Extract information from documents use cases" ...
How many of you are happy with Otto/Now Assist? atleast for me, I see countless issues with this product.Inconsistent, not stable, not fast, not reliable etc.. Many times I see the AI agents wont work, some or the other error. Since today morning, wh...
We use Enhanced Chat on Employee Center Pro. I'd like to understand if there is a way to display the users chat history up front.Currently, the user can only see their chat history once they have asked a question and the UI changes to the Now Assist ...
Hi Everyone,I'm facing an issue with a custom Now Assist configuration and would appreciate any guidance.I copied the OOTB "Answer Questions About Incident" LLM topic and added Skill Discovery information in the topic Description so that when a user...
I am working on a now assist in virtual agent(NAVA) requirement. Here’s the full context and requirement: a user starts a NAVA chat, then finishes and abandons or ignores it. After the idle timeout, the conversation closes automatically. The requirem...