Hi everyone,I’m currently working on integrating authentication between Microsoft Azure Active Directory and the ServiceNow MCP server, and I’m running into an issue with JWT token validation. We are implementing a token-based authentication flow whe...
The Generate KB Article is pointing by default to a Knowledgebase that we do not use. How do you change the default Knowledgebase?
I have a weird issue where there is a "_view_approval_details_" topic appearing on the Virtual Agent that popped up when the system was integrated with Microsoft Teams. If I go find the topic record, the "Is Topic Visible" field is set to false.If I ...
Hi Everyone,I'm facing an issue with a custom Now Assist configuration and would appreciate any guidance.I copied the OOTB "Answer Questions About Incident" LLM topic and added Skill Discovery information in the topic Description so that when a user...
We're evaluating Now Assist Virtual Agent for enterprise use cases (HR, IT, CSM, etc.) and are trying to understand the best practice for what I'd call conversation governance.From what we've observed, the underlying LLM will happily respond to prom...
Hi Community,I am working on a requirement to update the Now Mobile Incident Record View with the following changes:Retain Short Description at the top of the Incident record view.Display Problem Statement on the Incident detail view.Remove the dupli...
We use Enhanced Chat on Employee Center Pro. I'd like to understand if there is a way to display the users chat history up front.Currently, the user can only see their chat history once they have asked a question and the UI changes to the Now Assist ...
Hi everyone,I'm hoping someone has run into this. Everything in our Employee Center Pro was working fine, we took the Australia patch3-hotfix1 (mid-June), and the next morning AI Search started throwing a server error: "$sp" is not defined, coming fr...
We are working to implement Now Assist for ITSM for our instance but we would like to test the skills before opening it up to everyone by offering it to a small pilot group of 10 to 15 users.I have removed the now_assist_panel_user role and applied i...
Hello community,In ITSM, the Identify Knowledge Gaps skill and Now Assist analyze incidents and service interactions to recommend missing or insufficient knowledge articles. I’m looking for the equivalent capability in HR Service Delivery (HRSD).Is t...
Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...
When you use "/Summarize" in the Quick action, the following error appears:「Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup. View setup」 I don't know what settings I don't have enough, so...
When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge a...
Hello Community, I'm encountering an issue while working in AI Agent Studio. I attempted to duplicate an Use Case in order to adapt it to my specific requirements. However, I’m unable to duplicate any of the OOTB Use Cases or AI Agents. The same issu...
Dear all,I have setup an Assistant provider as twilio for testing voice agent.From the configuration below I have setup the KBA for caller identification through phone number and set the caller authentication as Auth AppWhen calling the voice agent n...
