There are Now assist skills for 43 products and Agentic workflows for 36 products. Even in Australia, the Out of the box Now Assist Readiness Evaluation app covers Readiness Evaluation for TWO products for Agentic and SIX for Now Assist skills. Anyon...
Hello TeasmWe have already integrated Microsoft Teams with Virtual Agent, NOW Assist, and MAO.We have a requirement to send an actionable notification card in Microsoft Teams whenever a new approval request is assigned to an approver.The Teams notifi...
Hi everyone, my name is John Parker, CEO of XLeratorAI. We’ve built a Portfolio Management and Development application suite that takes work from strategy all the way to code. We’re now expanding that flow by adding ServiceTickets as a source, essent...
I want to integrate Now Assist with 3rd party chat interface, something I can build or connect with another such as telegram or whatapps. I read some and find that the most optimal way is to warp Now Assist in a Virtual Agent and expose Virtual Agent...
1. Does AICT ingest telemetry signals (logs, metrics, traces) from external systems?2. Does AICT support:Real-time telemetry streaming?Event-driven ingestion (similar to ITOM Event Management / AIOps)?3. Does AICT track adoption, productivity, cost, ...
Hello All,Before Now Assist Virtual Agent metrics were tracking through the Conversational Analytics Dashboard.Which Covered Reports like :-VA Success, Deflection Count, Deflection Pattern, Active VA Users, Conversations, Topic Flows Completed, Topic...
Hello all,We have developed the nowAssist VA and configured the Knowledge Table as the primary informational source. While the system is able to retrieve accurate results, the responses currently include more information than requested.For example:If...
I have created a AI agent , that is working fine in the first instance , while moving it to the second instance , it is working fine , while I testing it inside the ai agent , when I am trying to access it in the ESC portal Now Assist , it shows you ...
Hello Community,We are currently working on integrating Microsoft Copilot with ServiceNow Virtual Agent using a self-configured bot and would appreciate any guidance or insights from others who have implemented a similar setup. Current SetupServiceNo...
Hi team, if there is any method for them to montior the assist consumption real-time? I check the docs :https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7cf704399327a610a3ecfdb86cba1052 and found that Now Assist usage data is refres...
Hello everyoneI am working on a virtual agent enhancement where the fallback response should display a custom message along with the buttons 1.) Browse Service Catalog2.)Search Knowledge Base3) Submit a Support Request, they want Chat with live age...
Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...
Could you please provide assistance for this to identify orphan CI Where all CI status is installed and CI type is not empty and ownedby.active=false.All the CIS which match the above filter condition and where Owned By.Active=False and Owned By.Dorm...
Hi All there is a a use case where end-user would like to explore the possibility of using GenAI / Now Assist to automate knowledge base (KB) management based on ticket activity. Specifically: Tickets are created and managed in a custom table (not t...
How do I create an AI Agent for Assignment Group prediction for Incident? I have tried creating it using the Search Retreival Tool but nothing is working, there are no relevant information on this in the community or youtube, even the documentation i...