How can we connect a Large Language Model (LLM) ?
How can we connect a Large Language Model (LLM) with a custom AI Agent and custom skills? What is the end-to-end procedure and architecture for implementing this integration?
Forum Posts
Resolved! How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".
Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...
Integrating via Windows Credentials
Hi All For an integration we are supposed to use an windows credentail to connect to the endpoint, not sure how this works, i have created an rest message connected the endpoint selected the midserver, but still not able to connect, how do we conn...
Using Agentic AI for Quality Monitoring on outbound emails within cases
Hi all,I’m currently working on a requirement to introduce agentic AI-driven quality monitoring for outbound emails sent from cases in ServiceNow, and I’d appreciate some guidance on the best approach.We want the system to automatically scan outbound...
Now Assist Skill Feedback Tracking and Reporting
Hi everyone,I'm planning to implement a reporting feature that provides an overview of feedback given to individual skills—both out-of-the-box (OOTB) and custom ones. For example, the "case summarization" skill offers built-in thumbs up/thumbs down e...
NowAssist Guardian
I have enabled the Offensiveness and Prompt Injection guardian in Now Assist Guardian for ITSM. The guardian are working correctly during incident summary generation when the incident is created by me. If offensive content is added to the incident de...
Now Assist Chatbot on end-user portal
how can I reach a complete coverage of questions asked?
Activate NowAssist for ITSM only for specific users
We have purchased and installed the Now Assist for ITSM plugin but we would like to enable the NowAssist capabilities only to specific users and not to the entire ITIL role population. how to do it on a systems level and not skill by skill.
Popularity Signal LLM Labeling Tool
Hello all,We have had the core basic Now Assist activated for a couple of weeks, generally just using the incident summarization, email generation etc features. We noticed that starting yesterday our daily assists doubled directly related to this ski...
Configure Fallback Topic
Hi Team,I'm currently working on a Virtual Agent requirement where I need to implement a multi-level fallback experience when the bot is unable to answer a user's question.EnvironmentWe have two Service Portals:IT4U PortalHR4U PortalEach portal has i...
ServiceNow - Catalog Task Survey
How to embed a survey in ServiceNow after closing a task/ticket as closed complete?
Email predictive text assistance skill
We have enabled the Email Predictive Text Assistance platform skill and completed the required configuration. However, we haven’t been able to find any documentation that explains how the skill works or how it can be tested.Could anyone share any doc...
Allow the business_stakeholder role to view a project's stakeholders
I am trying to allow our users with the business_stakeholder role to be able to read records on the Project Stakeholder table, pm_m2m_project_stakeholder. I found the table's read ACL but modifying it has not worked. Thanks!
How can we call genius result from flow designer.
We’re working on a requirement where we need to retrieve the Now Assist Genius response within a Flow Designer flow. We tried using the AI Search action, but it returns a raw JSON payload instead of the formatted Genius response. We also attempted to...
Best Practice for capturing in Update Sets
When any skill is being activated, if we turn on an update set For ex: Lets say we are cloning or updating small configuration in the guided setup of the Incident Summarization skill , we are seeing that updates are capturing in Three Applications (I...
