I am trying to understand how to configure the skills correctly to ensure we do not go over the number of assists we are licensed for. Why is the model limiting in this way? If I can understand why, it will help us to set things up correctly.
What are the top 10 use cases for AI? 1 being the easiest to implement and adopt to 10 being a bit more challenging? We are just beginning our journey and plan to start with Incident Summarization first. I want to hear from the experts!
Is there any articles related to using Now assist in ATF ?
In Australia version, when I click on "Create with Now assist" button I am getting redirected to ServiceNow IDE page i.e. sn_glider_app. This has started happening recently. Anyone observed and fixed this issue.
Hi everyone,We are currently activating the contract metadata extraction skill for CM pro but upon testing we encounter error message "The metadata extraction has failed. Please contact your system administrator." when we click the Initiate metadata ...
Hi Team, We have built a voice assistant for creating the incident, but ServiceNow is now supporting Twilio / genesys as telephone provider.But we have a requirement to use Webex as provider , is someone developed it or how we can achieve this. Thank...
Hello all, I want to check one scenario:In ServiceNow AI agent is it possible to create reports directly in the agent chat for example if user asks to create a bar chart report for all open incidents grouped by priority, so then agent create it and u...
If John Doe has more than one assigned compute device and approved for that solution via an equipment exception request - how can we track that in the AMDB?
Hi everyone,I'm working on integrating either a Now Assist Skill or an AI Agent Studio agent into a server-side script (background script in ServiceNow).Context:I have a custom Now Assist Skill and/or an AI Agent created in AI Agent StudioI need to c...
Hello All, We are trying to force the Now Assist Skill "Generate KB" to use the "How To" template instead of the standard default one.We cloned the skill, then added 2 new Prompts one for single and the other for multiple per instructions by servicen...
Hello all,We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"However, no matter w...
Is anyone that's using Now Assist in VA been able to add the agent to external websites?I've followed the process on Configuring the portable Virtual Agent chat widget with success, but this seems to only apply to the legacy Virtual Agent, not the No...
Hi experts,I'm trying to improve my knowledge of AI, and in the process, I'm having trouble using the REST API as a tool on an MCP server.Specifically, when I use Postman to call the tool in MCP, the parameter values I pass in the payload are not r...
There are Now assist skills for 43 products and Agentic workflows for 36 products. Even in Australia, the Out of the box Now Assist Readiness Evaluation app covers Readiness Evaluation for TWO products for Agentic and SIX for Now Assist skills. Anyon...
Hello TeasmWe have already integrated Microsoft Teams with Virtual Agent, NOW Assist, and MAO.We have a requirement to send an actionable notification card in Microsoft Teams whenever a new approval request is assigned to an approver.The Teams notifi...