Agentic AI use cases
Hi, I just wanted to know if anyone has developed a useful custom AI agent. Could you share some problem statements or use cases?
Forum Posts
Resolved! How to configure Sensitive Topics / Filters for Now Assist in Virtual Agent (NAVA) without HRSD
OverviewThis article outlines how to configure Sensitive Topic filtering within Now Assist for Virtual Agent (NAVA) for use cases where HRSD is not implemented. This enables governance over AI-generated responses using Now Assist / GenAI filtering ca...
Looking for a CIS – Data Foundations Exam Voucher or Student Sponsorship
Hi everyone,I recently completed my CSA and CAD certifications.My next goal is to earn the CIS – Data Foundations certification, as it is now a prerequisite for CIS – ITSM, which is one of the certifications I'm working toward in my ServiceNow learni...
AI Control Tower: The One Central Hub to Govern Every AI in Your Enterprise
As AI spreads across ITSM, HRSD, CSM, and custom GenAI apps, a new problem shows up fast, nobody can say for certain how many AI agents and models are actually running, who owns them, or whether they're safe. ServiceNow built AI Control Tower to clos...
Resolved! AI Agent not displaying Record Cards after creating Request and Request Item — how to achieve this?
Hi Community,I'm working on an AI Agent built in AI Agent Studio that handles catalog requests on behalf of users. The agent uses two separate tools:A tool to create a Request (sc_request), which creates the request and returns the sys_id.A tool to c...
Resolved! Now assist
As PO for knowledge management I request to activate the Now Assist Summery for knowledge in the Service Operational Workspace.This is the requirement and i just want to know whether knowledge summarization is available or not in the servicenow and ...
Unable to install Build Agent in personal PDI getting below attached issues.
Hi team, Unable to install Build agent in my personal PDI(Build name: Zurich). Please check below screens for errors.1. When try to create custom app using build agen throwing below error. 2. Plugin is not available for developer PDI
creating now assist custom skills as OOB skills triggers and display
we have OOB skills which triggered and shown in fields , emails , chat conversations and on forms as cards (fixed and embedded) , but coming to custom skills we have limited trigger options like ui action , now assist panel .... is there any possib...
Virtual Agent Team Issue
Hi Team,We have integrated Servicenow Virtual Agent with microsoft teams long back.Currently whenever a user requests a catalog item or performs an action from the virtual agent in Teams, the conversation redirects the user to Service Portal/Employee...
Azure AD JWT Token Not Accepted by ServiceNow MCP Server – "Key ID not found in JWKS"
Hi everyone,I’m currently working on integrating authentication between Microsoft Azure Active Directory and the ServiceNow MCP server, and I’m running into an issue with JWT token validation. We are implementing a token-based authentication flow whe...
Wildly Inaccurate Results Using NowAssist Searches
We recently enabled Now Assist for our fulfillers and, overall, many of the core capabilities are working as advertised. Features such as record summarization, content generation, and email generation have generally been well received by our teams. W...
Cost estimation for enabling Now assist
Hi All , I would like to have Now Assist been enabled in my Infra . Wish to check the pricing cost behind this . Can any one help me in regards to this .
Resolved! AI Search assist Record Producer Enable Genius Results + Now Assist Synthesized Response
Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...
Virtual Agent Response Error in Now Assist in Virtual Agent
When creating and testing a new Virtual Agent in Now Assist in Virtual Agent, an error message is returned: "Sorry, there was a problem on my side trying to complete this request. Try asking again later.."Could you please let us know the cause of thi...
AI Search Genius Results not displaying instantly in widget (Zurich)
Hi ,I have configured AI search Assist which adds "AI Search Genius Results" widget to a record producer field. The results are only displayed when I click on a blank space after entering the search input. Ideally, I want the results to appear instan...