Additional Comments Placeholder

[Gangavva]

When user adds any additional comments notification is triggering. I need to give as a warning message that "comments posted here will trigger notification" this message needs to be placed in Additional Comments placeholder. how can we achieve this other DOM manipulation.

[Dr Atul G- LNG]

Hi @Gangavva 

https://www.servicenow.com/community/itsm-forum/how-to-put-text-inside-the-additional-comments-text-...

https://www.servicenow.com/community/virtual-agent-forum/change-worknotes-and-additional-comments-pl...

[Ankur Bawiskar]

@Gangavva 

yes it's possible without DOM manipulation and you can use g_form.getControl() method.

1st link shared by @Dr Atul G- LNG has response from Pranav and it should work

Remember this works only in native and not workspace.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Gangavva]

@Ankur Bawiskar @Dr Atul G- LNG  As the above solution is only working on New Recordings after updating again its coming back to the same position

[Dr Atul G- LNG]

Hi @Gangavva 

What do you mean by "only working on New Recordings after updating again its coming back to the same position".