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4 weeks ago
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3 weeks ago
please share the script you are using and how it behaves?
share screenshots
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
This is the script I have given in Onload client script and its only working if the record is new. After saving the record again the placeholder is with Additional comments(Customer Visible)
This is new record
After Saving the record or updating the placeholder value is
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3 weeks ago
then some other script etc is changing that again on existing record.
Did you check that?
you can make your existing client script wait for 2-3 seconds using timeout and set the placeholder again
function onLoad() {
setTimeout(function() {
// your script here
}, 3000);
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader