Display NOW Mobile Knowledge bases same as in ESC portal

nuruls
Tera Contributor

‎03-05-2025 11:28 PM

Hello I have long list of knowledge bases and below is the current looks of my NOW Mobile Knowledge section which is I used Mobile Screen, article links and basic icon.

 

Image (5).png


However, my expectation is that the knowledge section has the same appearance as in esc portal below.
image.jpg
Previously, NOW Mobile showing the most viewed knowledge but we decided to change it to display the common knowledge bases as in ESC. 

Can please assist me on this? Thanks in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to nuruls

‎03-10-2025 08:11 AM

Hi @nuruls 

 

I think no, it is not possible. I recommended logging a now support case and getting input from the team.

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nuruls
Tera Contributor
In response to Dr Atul G- LNG

‎03-06-2025 03:17 PM

Hello @Dr Atul G- LNG 

Thanks for your reply. May I know how can I add selected knowledge articles to be displayed in NOW Mobile?

I wanted to display fix knowledge articles in Knowledge section as the list in ESC. Previously the knowledge articles was based on Most Viewed and what I did currently in NOW Mobile is I'm using Mobile Screen which pointed to the articles in ESC by using link. I have tried using Knowledge Bases but it does not work.

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