Native UI populates First Reported by Incident but Not in Workspace

[Prathamesh Cha1]

Hi Team,

We are creating problem from Incident. are here Problem is there in the related list of incident.

In native UI when we click on new problem in the related list of Incident we see reported by getting populated but when we try doing same thing from Workspace it didn't work as the same. first reported does not get populated in workspace when click on new problem from Incident.

As you can see Incident got populated in first reported by but in workspace does not work the same.

I check BR, client scripts, UI policies is there any specific field for which I need to check

Thanks,

BR

[Prathamesh Cha1]

Hi @Ankur Bawiskar ,

we are using agent workspace

can you please elaborate?

Thank You

[Ankur Bawiskar]

@Prathamesh Cha1 

please check the New UI action code for agent workspace.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Prathamesh Cha1]

Hi @Ankur Bawiskar ,

I am able to find out button for native but workspace button I am not able to find, I find both the button are different cause I added hint for native button but hint was not visible for workspace.

Thanks,

BR

[Ankur Bawiskar]

@Prathamesh Cha1 

can you try this workaround?

use onLoad client script on problem form and see what comes in URL?

If incident sysId comes then use string manipulation and get that sysId and set in "First Reported By" field using g_form.setValue()

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Prathamesh Cha1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.