Task 03: Deploy Requested items

[nicoleowens]

Hey, I am trying out a new course for ITSM Fundamentals simulator for Yokohama Release and i seem to be stuck in task 03.

Did you close the request for the Developer Laptop (Mac) opened by Mandy Mcdonnell?

This is the error i am getting and i see a problem in my instance where as i impersonate Mandy Mcdonnell on the employee center, the request, despite being approved by David Loo and Ted Keppel, is still open. I even thought the issue was that the due date for the item state to go to complete is in 7days. 

How do i close it?

[GlideFather]

Hey @nicoleowens,

go to the record and close it manually in backend, not by Mandy but by some agent (itil user)

[nicoleowens]

Hey , how do i find the item when i log in as ITIL user?

[Bhuvan · Accepted solution]

@nicoleowens 

Approval will move the record from requested to approved. Close the associated RITM and Tasks manually and validate the task.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan