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Resolved! Risk table and RIDAC

Hello, Our Project Manager's want to be able to see a full list of RIDAC in one click, not clicking through each tab on the Project. I know once you convert them, they will show under RIDAC entries, but this means you will never see Risks. I've tried...

Add cost to "Resource Aggregate Monthly"

The OOB "Resource Aggregate Monthly" table calculates total Hours/FTE/Person Days but does not calculate total cost. Is an aggregate cost stored anywhere else? Or would it be best to add a custom "cost" field to that table and update the script inclu...

Demand Management Assessments

Is it possible to have 2 assessments for a demand where1st assessment goes to managers to evaluate how it keeps with our strategies2nd assessment would go to other staff to evaluate how complex the demand is I've tried creating my own assessment, set...

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koliva by Tera Expert
  • 2298 Views
  • 4 replies
  • 5 helpfuls

Resolved! PPT add-in (manifest file) will not connect...?

Hi,I am trying to setup the PowerPoint add-in to do some editing to the PowerPoint status report templates, following these instructions - Download the manifest file (servicenow.com).When I attempt to sideload the add-in in PowerPoint Online for test...

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SMKaye by Tera Contributor
  • 1273 Views
  • 2 replies
  • 1 helpfuls

Resolved! Unrestricted user license type in SPM ServiceNow

In ITSM and SPM there is Unrestricted user license type. As per ServiceNow definition, all active users who are part of sys_user table will be considered into billing when it comes to unrestricted users. Now for ITSM I took unrestricted user license ...

Mihir YSSS by Tera Contributor
  • 2668 Views
  • 4 replies
  • 3 helpfuls

Tree Map Plugin SPM Function

Hi all! A Customer has installed the Tree Map  (com.snc.treemap) on his Dev Instance for trying.  Does anyone here knows what this plugin makes or what the functionality is? How does it works? I didnt find any documentation or video about it so far. ...

Resolved! Is it possible to add a new resource to already allocated resource plan?

Hello, Is it possible to add a new resource to already allocated resource plan? I was hoping that with the San Diego release, this would be an option... Use case: one of the teams hired a new employee and want to add her to the existing resource plan...

Ash30 by Tera Contributor
  • 1509 Views
  • 6 replies
  • 4 helpfuls

Resolved! Demand Module in PDI?

Based on other posts there used to be a PPM Standard plugin to install the Demand module in your PDI, it appears the plugin no longer there.  Does anyone have insight if it changed names or has been removed entirely? My PDI is running Tokyo. Any advi...

Jason K by Tera Contributor
  • 1348 Views
  • 4 replies
  • 0 helpfuls

What Are the Health Benefits

Doing this should be discontinued. This takes blood and guts and with this there are limits to what's possible. I can help you with your doing that because it all can last for weeks and even months. We'll get down to brass tacks. These are the most c...

Tracking Time Worked on Agile Stories

Hi Folks, management at our organization is asking that we begin tracking "time worked" on agile stories, rather than just story points. I am aware that this works against the concept of story points, but to keep leadership happy, we intended to simp...