Add Timecards for Direct Reports

I want my leaders to be able to add timecards to timesheets on behalf of their direct reports. Is this possible?

Best practice for aligning Demands, Projects, Programs, Portfolios, and Strategic Goals in SPM

Hi Community,We are implementing ServiceNow Strategic Portfolio Management and are currently designing the end-to-end process from Demand Intake → Evaluation → Portfolio Prioritization → Project Creation → Execution → Benefits Tracking.Our business w...

user unable to see their incidents on a dashboard

Hello - I am having issues with a user seeing incidents assigned to the service desk. They are told they do not have permission to view the "My Incidents" report as shown in the attached image. How can I work through this to resolve the issue? Thanks...

Portal (Customer Portal) view of Project Tasks (Gantt or similar)

Hi all, We are using SPM with CSM and the Customer Projects plugin. This allows us customers to 'off the shelf' have access to some things related to projects (where they are a project contact) inside the Customer Service (/csm) Portal. The things th...

Actual Start Date and Actual End Date fields in Strategic Planning Workspace

We are looking for some guidance to better understand the Actual Start Date and Actual End Date fields in Strategic Planning Workspace.  We would like to know what exactly sets the Actual Start Date and Actual End Date fields and how these two fields...

Scenario Planning taking too long to complete approvals and conversion.

I've noticed this issue in more than one instance. When you create a scenario plan and go approve it and select that the demands should be converted to projects, it takes a very long time to get completed and this is not ideal when you have planners ...

Project Advanced Security Plugin Limitations

Please provide any information you have on limitations of the Advanced Project Security Plugin based on experience. Also, is there any ServiceNow documentation available on this? I am familiar with the functionality and it is in use but would like to...

My Resource Cards

Project baseline not appearing in Planning console (classic) but not in new Project workspace

Freshly created baseline renders in Planning Console (Classic) but not in new Project Workspace — clean MS Project re-import, so not an ID sync issueEnvironment: SPM Pro, [Zurich — glide-zurich-07-01-2025_patch7a-03-24-2026] We have a project where t...

SPM: EAP Sprints and Agile Development Sprints, Completing Sprints Not Syncing

We use EAP.  We create PIs, sprints from EAP. We have EAP to Agile Dev 2 sync enabled. If we complete a sprint in Agile Dev 2, it does not complete the sprint in EAP. Is this correct behavior?

Project baseline not working in Next Experience

Project baseline renders in Planning Console (Classic) but not in new Project Workspace after MS Project re-importEnvironment: SPM Pro, [ glide-zurich-07-01-2025_patch7a-03-24-2026 ] [Project workspace installed version 6.3.2]We have a project baseli...

Dependency is not visible when the project is created independently.

Dependency is not visible when the project is created independently; however, it is visible when the project is created from a demand record using the “Create Project” related link. 

How to display the comments of idea in descending order in portal

Hi, When I open a idea in portal the comments are showing in ascending order. But I want it to show in descending order.How can I do it? I am not able to see where the data is querying from.  Thanks,