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Projects and Pending state

Hi all, I’m working on an instance where the project lifecycle was customized so that all states depend on one of the phases: Initiating, Planning, Executing, Delivering, and Closing. In other words, each state is only available within its correspond...

Resolved! SPM- Project Workspace - Budget allocation not correctly shown

Hi I have a simple set up where one resource working 160hrs at rate of 158/hr. System generates cost for the resource for one month of the assignment as 25,280. When i toggle OFF the Budget allocation the total is shown correctly. But when i toggle i...

SingL by Tera Contributor
  • 438 Views
  • 2 replies
  • 1 helpfuls

Resolved! Links in past live discussions/trainings

Found on YouTube this video from June2025, "SPM Resource Management Workspace:  A new approach for assigning resource to outcomes",  has this slide at the 1:19:00 mark near the end the shows a link to "SPM/ITBM YouTube Playlist".  Can you please help...

Eric56 by Tera Contributor
  • 821 Views
  • 4 replies
  • 0 helpfuls

Changing Phase Names

Hello! How can I change the names of the phases in SPM? I've been going round and round in circles trying to find the answer!

KaraleeW by Tera Contributor
  • 204 Views
  • 1 replies
  • 0 helpfuls

How can we enable Email Composer in EAP?

I want to enable Email Composer (Docs - Communicating via email in Workspace) in EAP so that my teams can keep email communications related to Features and Stories in those records. The article I linked to shows the feature, but it doesn't explain ho...

Adam Geil by Kilo Sage
  • 368 Views
  • 2 replies
  • 0 helpfuls

Intangible benefits

Dear Community folks, Just checking how do you guys compute Intangible benefits i.e., Non Monetary benefits. How does that compute to Net Present Value in ServiceNow. RegardsAkhila 

AkhilaShell by Tera Contributor
  • 332 Views
  • 3 replies
  • 0 helpfuls