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Expense Line Questions

Our Team was working to understand how Expense Line (fm_expense_line) works. In our current environment, the Expense Line is used exclusively with PPM - Project Managers input expense lines, which get tallied up in the Project Cost field.However, our...

anthonycwong by Kilo Contributor
  • 3487 Views
  • 4 replies
  • 4 helpfuls

Planned Project Dates not working as expected.

I'm puzzled by how ServiceNow handles planned dates in projects... The math and how dates relate to tasks is understood. What I do not understand is the philosophy of why planned dates change at all. If I have a project in MS project, build my tasks,...

Bob20 by Tera Contributor
  • 3972 Views
  • 11 replies
  • 2 helpfuls

Story Acceptance criteria; turn in to Test Case

Has anyone tried this in Fuji? In a story, the acceptance criteria is pretty much a basis for a Test Case for that Story. Has anyone tried to add a "create test case" sort of functionality based off the Acceptance criteria in a Story?  

Authorise Access to Planning Console Buttons

Does anyone know where the security is configured to authorise access to the planning console buttons at the top of the planning console form? These are locked down for project users with it_project_manager and project_manager roles (I know it_projec...

luke_vf_08 by Kilo Expert
  • 2388 Views
  • 8 replies
  • 13 helpfuls

Resolved! How can I change the order in which the Catalog items appear under Service Catalog -> Can We Help You? The Enhancement and Defects items appear at the top, and I want to move them further down in the list. It doesn't appear to be alphabetical, nor

How can I change the order in which the Catalog items appear under Service Catalog -> Can We Help You?   The Enhancement and Defects items appear at the top, and I want to move them further down in the list.   It doesn't appear to be alphabetical, no...

Contract and Vendor Management

Looking for ideas on how others are managing contracts and vendors.   We recently started utilizing ServiceNow to manage our relationships with Active vendors but are trying to determine if we can leverage the contract and vendor modules for vendor s...

Resolved! Setting up PPM... how to?

Greetings all. Complete newbie here. Just learned of the existence of Service Now.   I need to configure a DEV instance to include   the Project Management PPM portions of SNOW?   Is there a quick reference guide to doing that? Thanks in advance!Brad

bradgibson by Kilo Explorer
  • 5942 Views
  • 4 replies
  • 2 helpfuls

Resolved! Confirm Pop-up Excutes Twice/onChange CS Excutes Twice

Hello Community.I am stuck at piece of development.   On my onChange Client Script below; I am trying to vet and see if the user is Authenticated to close a Release Task, and confrim if the user wants to Close Complete(State = 3 for close complete, a...

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Dom Davidson by Giga Contributor
  • 1991 Views
  • 7 replies
  • 2 helpfuls

Can't view Product Backlog (items) in SDLC - SCRUM Planning Board

Hello there,I previously could not see any Stories when viewing the Product Backlog in the Planning Board.   This frustrated me initially because the wiki wasn't very clear on this.   For example, I didn't have the option to view "Product Backlog." I...

scrum release backlog.PNG product backlog.PNG
mev1 by Giga Contributor
  • 1659 Views
  • 1 replies
  • 0 helpfuls

Switching to Manual Calculation mid-stream - how?

I need to pump the brakes on how we're using Project, and in order to do so I believe I need to start defaulting the Calculation from Automatic to Manual.   That's easy enough, but doing so causes issues for Automatic Projects that are already create...

Shane J by Tera Guru
  • 1897 Views
  • 2 replies
  • 0 helpfuls