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Help on below reports and dashboards

List of KPIDefinitionCalculation FormulaData Points / Fields in ServiceNowProject Demand Forecast AccuracyThe percentage of demand approved completed within the planned timeline(Number of Demands completed on time / Total Approved Demands) * 100-  De...

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Resolved! rate model not assigning to a project

Hi I have a request to create a rate model with rate lines such that it maps to my project and defines the user rate as declared in rate model.For this i have created a default project role (u_defaulft_project_role) on user form and put india,us, man...

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tejender by Tera Contributor
  • 832 Views
  • 5 replies
  • 3 helpfuls

Project Management

Hello,Are there training courses for using out of the box project management?  Basics to Expert tips.Looking for end to end project management within SN.  Setting one up, what is required, to day to day functionality.Thank you 

gboston by Giga Contributor
  • 906 Views
  • 3 replies
  • 0 helpfuls

Service Portal related issue

In the Service portal page there are so many categories when we click on particular category then it will redirect to the category related catalog items. please see the above image I'm highlighting related catalog item we can highlight that particula...

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Ankammarao by Tera Contributor
  • 551 Views
  • 1 replies
  • 0 helpfuls

Sending of email notification

I have a requirement to send email notification ,if the submitted by and requested for user are same person send only one notification ,if the submitted by and requested for  is different person same induival notification to each of them 

Sprankle by Tera Contributor
  • 941 Views
  • 9 replies
  • 2 helpfuls

Hide empty Swimlanes on Sprint Tracking / Visual Task Board

Hello everyone, I use the "Sprint Tracking" Visual Task Board of the Agile Development application. It is configured to show me Swimlanes for our Epics, but if there is no User Story with the specific Epic in the current Sprint, it is displayed anywa...

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Michael59 by Tera Contributor
  • 1411 Views
  • 2 replies
  • 0 helpfuls

Cost plans - Migrating Resource Plans to Assignments

Hi SPM Community,  We're moving to Resource Assignments and we'd like to automate the creation of cost plans rather than using the UI action 'generate labor costs'. Using the code from this UI action, I created a business rule which seems to be worki...

Alex2506 by Tera Expert
  • 1485 Views
  • 7 replies
  • 1 helpfuls

Demand Management Assessment

Demand Management, when an assessment gets triggered, everyone in the stakeholder list gets the same set of questions.Requirement is :  Security team → only sees security-related Qs  Data team → only gets data management QsBasically, instead of blast...

ruksana2 by Tera Contributor
  • 549 Views
  • 1 replies
  • 2 helpfuls

Adding custom attribtes to powerpoint templates

Hi all. I have some custom attributes added to project and I need to export them to a powerpoint template. Using the plugin, I don't see my custom attributes. I tried to add them manually using the same syntax of OOTB attributes but it does not expor...

Fabio Cresta by ServiceNow Employee
  • 727 Views
  • 2 replies
  • 0 helpfuls

Demand Assessment SPM

Hi AllTheir is an requirement where in Demand Management process, when a demand reaches the 'Screening' state, the assessment (survey) sent to stakeholders should be dynamically assigned based on each stakeholder's group, so that group-specific surve...

Resolved! Different phases in Project(pm_project) table

I want to have a detailed understanding on how the project phases work.How the phases move from one to other?Can we have approvals when one phase is moved to other?

Taaha M by Tera Contributor
  • 695 Views
  • 1 replies
  • 0 helpfuls