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Forum Posts

Show all dependencies for a task

I want to be able to see all dependencies driving a task, the Gantt chart is impossible to use for this because it is not possible to see whether there is more than one dependency.I had hoped there would be something on the task details page that sho...

Cotters by • Tera Contributor
  • 750 Views
  • 2 replies
  • 2 helpfuls

How to configure a formatter on the idea form

Hi, I want to configure a formatter on the Idea form, which shows comment related to that Idea dynamically.  These comments are not OOB ones, and these are stored in a separate cf_comment table.  I tried to build a UI macro, but the issue is it is no...

Siris by • Tera Contributor
  • 970 Views
  • 5 replies
  • 0 helpfuls

Workspaces present better sub-project experience?

For the longest time I said no to sub-projects because of how confusing their rollups were on the UI and in the reporting tools.  I don't think that's the case anymore in the new workspaces, particularly the project workspaces.  With the exception of...

WBS order, WBS and level on planned task table

We need detail description of how WBS order, WBS and level is calculated for Planned task table.Whenever we create new record for Product, Release, Enhancement, testing task, etc.(all planned task tables)the WBS order, WBS and level is updated OOB.We...

dhanu3 by • Kilo Sage
  • 783 Views
  • 1 replies
  • 0 helpfuls

,,Password reset" widget layout is different on instances

Hi All I have an issue with widget related to Password Reset. When I open it in service portal it looks different on dev instance and different on test insatnce. I am trying to find some differences in CSS, HTML, theme and so on but still cannot find...

Kasia5 by • Tera Contributor
  • 497 Views
  • 1 replies
  • 0 helpfuls

Timesshet Issue

Hi community, We are having an issue with certain resources regarding the submission of timesheets. The resources have this issue when the week starts on the 1st of the month. We had this problem in February and March. They get an error message sayin...

Annie D by • Tera Contributor
  • 443 Views
  • 1 replies
  • 0 helpfuls

SPM project change request

Hi Team, Need to know ways to use of project change request which should be recommended to customer to use as per the servicenow best practice .In my case project change request like adding new tasks and new cost plan or editing dates of existing tas...

Resolved! Convert Idea to Task - add other task options

Hi, On the Idea Form there is the option to 'Create Task'  which gives the option to 'Convert an Idea to task'.  The options available are either Demand or Project. Is there a way to add other options to that drop-down - e.g. Incident/Service Enhance...

Dan Brown2 by • Kilo Sage
  • 12307 Views
  • 17 replies
  • 35 helpfuls

How Project Task percent complete is calculated

Hi All,I would like to know how the project task and project percent complete fields are updated in ServiceNow. For Project tasks, I see the field is updated as 100 when task is closed complete. Is it not calculated based on start and end date, work ...