Demand Management - SLAs
Hi all, There's any best practice to use SLAs in Demand Management? Many thanks
Forum Posts
Resolved! Demand and Test Management
Hi all, About integration between Demand and Test Management in ServiceNow:- When tests are needed in a demand if it is not about execution?- How tests can be an automated step of demand process? Because based on my understanding, Test Management is ...
Resolved! What Agile features are included in the Standard SPM license on Yokohama version?
Hi everyone,I’d like to clarify which Agile capabilities are available with the Standard ServiceNow SPM license in the Yokohama version.I know that Agile functionality can vary depending on the license tier (Standard vs. Professional), but it’s not v...
SPM - Project Management
Hi all, Some questions about Project Management: - Change of state and phases are automated? If so, which are the triggers?I see that as soon as a project is created the state is Pending and the Phase is Initiation, what about the others? It seems th...
Resolved! Is it possible to cancel a release while it is committing?
We releasing multiple update sets to Production. One of the update sets has caused an issue and is still in the process of committing its changes. Is there a way to cancel the release? We are doing this in Xanadu.
Resolved! Demand & Enhancement
Hi all, I found that an enhancement "Allows planning and tracking new improvement opportunities for existing applications or products", then I wonder which is the difference with Improvement Initiative in Continual Improvement Management? Can you ple...
View Standard List button on dashboard
Good morning! We are still using the SAFe application for our agile needs. Inside the backlog view in the SAFe boards, there is a button called View Standard List that pops out the list of the records you're reviewing, filtered by PI/Sprint. I'm wond...
Project Workspace's Analytics tab "header" configuration
Hi, We have an issue with the Project Workspace's Analytics tab. Do you know, where this section can be configured?I know, that the below section is a Platform analytics dashboard.Thank you!
Actual Cost is not getting reflected for Project in PPM CapEx Module
Hi Experts!We're facing Issue for Project Cost for PPM CapEx Module.The Actual Cost is not getting populated in the Project form,Can anybody help us with the background of the Actual Cost Calculation ?Any business logic/Script information related to ...
How Rate Types are attached by default in time worked and time card ?
Hi Team, We are new to the ITBM but we want to use time card and time card functionality in our instance. We tried using that but we have few queries. 1. How rate type is attached to the time card and time worked ? 2. After approving time card Expens...
Updating Service Offering
Checklist: What to review before updating a Service Offering in ServiceNow and best approach for the same
CPM Demo
My org is implementing CPM. Where can I find a recorded demo of the functionality to illustrate the desired end state at launch? There are limited resources specific to CPM in the Community.
Financial tab info not showing for planning items in strategic planning workspace
Hi, The financial tab on planning items(Project, demand and Epic) on strategic planning workspace shows blank screen with the below error mentioned in snapshot.Could anyone help me on this or provide some steps for troubleshoot? How i can see financi...
Budget "bucket" per organization creation and management
Hello, with all the changes I'm a bit lost.Where is the place to create and manage budget "buckets" per organization and get all related (via a budget ID) demands and project budget tasks allocated to compare planned total annual budget vs. current s...
