In CSM we have a table, which is extended from the 'Task' table.On the dictionary collection for our table we have added the 'email_client=true' attribute.The 'Compose Email' button is visible and the compose section on our form also shows the email ...
Hello, I am trying to create a data base view to combine the history of the changes(from the audit table sys_history_line from in the related tab screenshot attached) to a field from the CHG record with the rest of the CHG record for easier reporting...
When we enter a comment using flag the article on EC and SP KB portal, if we "click out" of that box, we lose the box and the text that was previously entered. Can we configure it so that the box stays there unless the CANCEL button is used ? Thanks.
Is there a way to track time worked in a request? Example:If RITM A has Task 1, Task 2, and Task3.Can Input:Task 1 = 2 hourstask 2 = 4 hourstask 3 = 2 It then adds all the time and the RITM will reflect the sum of 8 hours is the total time worked?
Hello, There are some articles having double published versionI want previous version of article to be outdated Please help how can i achieve this, any background script can we run Regards,Shweta
Hello all, I would like to ask how I can create a work note about removed record. For example in my case I would like create a work note of removed change task in change request log if possible with the number of that deleted record. But I do not kno...
no sure why strike through is enabled when i write this questoion need help on how to create lead time policy which is in relation to our CAB meeting that we have on wednesday So basically we want people to submit their change latest by Monday 5 p...
Greetings Administrators, Can you guys please share the light, I am trying find a difference in Audit History, Audit Records and History tabs in users form. I have also attached some screenshots for your perusal in case they are useful. Regards,Kamv...
I'm a new ServiceNow administrator as a heads up - I'm trying to build a basic approval process for all of our requested items(created as a subflow possibly to use in other RITMs that need approvals). The way it needs to flow is an email will go out ...
hey Everyone i need a help..! I have to make a flow for catalog item that is containing variables select user(reference),select group(reference),add or remove having choices of add user and remove user, email(single line text) , location(reference) n...
Hello all, I want to add Watch list field in a catalog item and add users into it dynamically. Explanation:There are 4 variables in the catalog item, and out of that 2 variables are list collector variables. So, we can add n number of users into thos...
Hi everyone, There is a list collector variable on a catalog item referencing to Users table.So, in the flow designer I am firing an event which triggers a notification. So, now the recipients (Who will receive) in the notification should be the user...
I want to use the business rules for the incident record creation trigger to save the contents of the incident record form as a PDF file in another table.I thought I could use the context menu function to export to PDF file, but it was downloaded as ...
Our licensing allows for unlimited approver_users. We're running into a situation where anyone in the company could potentially be asked to approve something. These users aren't in a preexisting group that we could just add the approver role to. I'm ...
Hello,I have a request to be able to provide read only access to the Workflow Editor. I have created a "workflow_viewer" role and added ACLs to the wf_workflow and wf_workflow_activity tables, but the user is not able to get into the Workflow Editor ...