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Self-hosted environment and SELinux policies.

We operate in a secure environment where SELinux cannot be disabled or set to permissive. We are looking for a documented process or existing policies specifically geared towards ServiceNow. Are there any resources available for common SELinux polici...

hpm by Tera Contributor
  • 453 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Outage - What happens to our email backlog?

Evening all, We are currently refreshing our Service Continuity Plan and a question arose around inbound email in the situation of a Production system outage. We rely on inbound email quite heavily and are wondering what happens to any backlog of inb...

Resolved! Wait For Everyone to Approve Condition Not Working Consistently

We have a new employee setup request workflow that is behaving oddly.  Both the HR representative and manager selected on the form should approve the RITM before any tasks generate.    The 'Wait For Everyone to Approve' condition is selected.    We h...

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Alan42 by Tera Guru
  • 548 Views
  • 1 replies
  • 1 helpfuls

Add 2 hours to Start date and End date

Hi all, From a change request, I am printing Start date and End date in scripts background.I want to add 2 hours to the Start date and End date. Using below code I can add it to either start date or End date.But how can I add it to both Start Date an...

Lucky1 by Tera Guru
  • 1296 Views
  • 5 replies
  • 0 helpfuls

Load Excel data into a table when email sent

Hello all, When an email is sent to service-now with an Excel attachment, I want to upload the excel data into a custom table.Can someone tell me the steps to do it and help in achieving it? Thank you. Regards,Lucky

Lucky1 by Tera Guru
  • 715 Views
  • 3 replies
  • 0 helpfuls

Resolved! Use REST in Workflow

Hi all, We are about to integrate Dell to Service-now.So, in service-now, if a catalog item is ordered, a request will be created right?So, we want to send that request details to third party application (Dell). And once, they have delivered Laptop, ...

Lucky1 by Tera Guru
  • 546 Views
  • 3 replies
  • 2 helpfuls

Resolved! FEATURE sys_properties

Hello,  Could you, please, tell me why the feature  "sys_properties" doesn't work? Thank you!

WITOU by Tera Contributor
  • 1663 Views
  • 7 replies
  • 5 helpfuls

Resolved! How to use interceptors

I would like to use an interceptor (sys_wizard) to change the record form screen after the user clicks the new button.The image to be implemented is the screen when you press the new button on the list screen of the Task [Task] table.I don't know how...

bonsai by Mega Sage
  • 2751 Views
  • 8 replies
  • 1 helpfuls

Resolved! Incident State from "on hold" to "in Progress"

I want to change regularly all "on Hold" Incidents and where the "follow up" fields are exceeded that the field values of "follow up" are cleared and the "State" changes to "in Progress" Also I want to fill in a Work Note saying "The Incident changed...

Steve2000 by Tera Contributor
  • 1097 Views
  • 5 replies
  • 3 helpfuls

Resolved! System Admin

On average how long does it take to become a System Administrator???

goat_est92 by Tera Contributor
  • 1959 Views
  • 8 replies
  • 11 helpfuls