Incident Location time zone in a report
Hi,the requestor would like to see the Incident Location's time zone in a separate column in a list report. Any ideas on how to solve this without implementing a new custom field? Thanks in advance.
Forum Posts
HR Module vs Joiners/Movers/Leavers
Hi all, My organization is looking for some information to enhance and automate our asset retrieval process. Many have suggested using Servicenows HR module or JML. We are trying to locate some concreate information on how this would work and how t...
Flow designer checking if related list items exist
Hi, I need to create a flow that checks if a change request is attached to the change 'related list' of my task. If no change request is attached, the flow should pause and not execute any further actions until one is attached. I can do this via a bu...
Resolved! How to find which pattern, shared library belongs to ?
Hi,I want to find out which pattern a shared library belongs to in sn_discovery_patterns table. With regards,Venkat
Your update version entry cannot be reverted because no base system version was found for upgrade x
I am trying the "revert to base system" for a update that was skipped on application installation. But I am getting the following error:"Your update version entry cannot be reverted because no base system version was found for upgrade x"But when I cl...
fx_currency2_instance table entries - how can we programmatically enter the exchange rate
Hello Experts,We are using Washington release. We are using SPM and my question relates to pm_project record.We have 2 custom fields on the pm_project form -- (Sales Price/Piece) of type FX Currency and Sales (EUR) of type Currency.I am importing pro...
Your update version entry cannot be reverted because no base system version was found for upgrade x_
When trying to 'Revert to Base System' a skipped record after an app upgrade, we can't proceed and we're shown with this message. "Your update version entry cannot be reverted because no base system version was found for upgrade x_<my_app_scope>" The...
Resolved! Changing the user name tagged in the Work notes or Additional comment (sys_journal_field)
Hi, We have to update the user name tagged in Work notes and Additional comments. I found all the records in the sys_journal_field table and changed the Created by field to the new user name. The Activity field still show the old user name. Has anyo...
System Log Error message: Flow Designer: No Record Found: no thrown error
This post will cover the System log Error message: Flow Designer: No Record Found: no thrown error. The Error message Flow Designer: No Record Found: no thrown error, is atm. (Utah Release) very limited in information, both in what it concerns and it...
Populate case number on Incident
Hello everyone, There is a customer case record and using a UI action, we are creating an Incident.Like, when we right click on the case form and select and click on Create incident, an incident is getting created.So, once it is redirecting to incide...
Email Access Restriction not working - still visible
This seems like such a straigtforward function but I cannot find any reason why this isn't working. I have a notification which is triggered by an event which is triggered by a Run Script in my workflow. The event works/the mail is sent. I then made ...
Resolved! Make 'Requested For' field editable by all users on two step checkout
Hi, We're using two step checkout on some of our requests and we noticed that the Requested For field is on read only for all regular users. In our case scenario, we'd like to make this field editable as we have some admin assistants that will make t...
Resolved! On the ESC portal of Production, KB articles are not searched by using the short description.
When searching with the KB article number on the Production instance of the ESC portal, ESC search returns knowledge articles. However, ESC search is not returning any knowledge articles when searching by KB article short description. When searching ...
Adding your Record Producer as a tab on Portal
I have created Record Producer i.e a request intake form. Instead of showing it in Service catalog I directly want to add it as a Tab on the Portal. So for this do i have to create a custom widget or we can skip this Step and Show it on the Header M...
APP Engine Studio (AES) - Deployment Request has empty details
Hello, I have configured the pipelines according to the ServiceNow documentation in the following order Dev ->Test->Prod and in the Management Center. When I make an app deployment request in the Dev instance I see that the App Details like (App Name...
