Resolved! Service Portal logout page setting
Hi community, Anyone knows how I can configure Service Portal Logout page? Right now when user log out, they are taken to csm_index page, which I want to change it to the login page instead. Many thanks!
Forum Posts
Resolved! Reference field search with user's name and phone /email at the same time
Hi Community, I have a reference field pointing to customer_contact table, right now user has to type in contact name in order to search for contact and put in the field. But it is possible to also type in, e.g. phone or email, in the field and it wi...
Resolved! Can't manually change user's password via script
I'm trying to "disable" local logon for all accounts imported from AD (so that admins and other local accounts can still use local logon) by setting users' passwords to a random string. Here's the script (partially provided by this ServiceNow doc var...
Error: ServiceNow Instance URL is NOT valid. Please correct the URL and try again.
We get the above error when trying to implement Sonar scan with the Github actions pipelines.We are using the action from Market place https://github.com/marketplace/actions/servicenow-devops-sonar Here the input for SN_INSTANCE_URL is https://test.s...
Receiving phishing email as Incident in ServiceNow.
Hello ServiceNow Community, I am new to ServiceNow, and we have been receiving phishing email as incident in our ServiceNow portal with attachment. How is the community solving this issue?
Pop up dialog box for selecting choice in workspace
Hi, Anyone knows how I can mimic below popup dialog choice in Asset Workspace to other workspace? I would like to have a "Create New Case" button may be in a list, then when user click that button, they have to choose one of the choice popup like bel...
Add attachment to HR Case
How can I automatically add a attachment to HR Case once the case is created.
Resolved! How to Show/Hide URL Field When Required
I currently have a hidden URL field made and I want it to appear in my Generic Request form once I select a Configuration Item that has a specific URL value I put in the CMDB.If the chosen Configuration Item has the "URL required" field set to "yes" ...
Resolved! How to Disable All Notifications after Full Clone to Dev Instance
We performed a full clone to our Dev Instance. I'd like to know what our options are for disabling Notifications for all users. I know an individual user can make a change from their Preferences, but I want to perform either (1) an instance wide sh...
CSA Past Papers
Hi Community, I would like to ask if any have ServiceNow CSA past papers from 2023 onwards, to be more specific Utah versions and onwards. I am about to take the CSA exam within 1 month. So I need every help I can.And the main reason is I have studie...
Resolved! Service Portal - Wrong Employee Initials
I have a situation where the Service Portal profile icon is showing the wrong initials for an employee. The icon shows the initials "JP", but should be "YB".
How Can I Allow People To Change The View For Stories In The Agile Board?
Hello. I have created a new view that shows some additional fields on the rm_story table. This view works great if you go to the story table and open a record from there. However, if you go into the agile board and open a story, it forces you into th...
view all processes and workflows
Hello,I have been tasked to locate all processes within our SN production instance. I have noticed the Process Mining feature; however, it appears my organization does not have access to that feature. Where can I find the various processes and workf...
Resolved! Assign to Me Button: How to configure on an SCTASK record similar to an INC record.
Hello fellow Admins, I received a request to configure an Assign to Me button for fulfillers on the SCTASK record. How would I do this to mimic the action and design of what is available on the INC form? See examples below.CURRENT Incident Form > Ser...
Resolved! Visual Task Boards - Grouping states
When using a Guided Board looking to be able to group multiple states into grouped columns, particularly where sourcing from the Task table (so bringing in Incidents, SCTASKS, Problems, Project tasks into a single VTB where Similar states are named d...
