I want to modify Type section in new interaction in service operations workspace as i want to add open of "Walk Up" along with other options which are there such as chat , phone etc PLEASE CHECK SCREEN SHOT
Hi, Its a questions regarding ITOM Health (Event Management)How do alerts get grouped together to form a Group of Alerts? for testing can I create a Group of Alerts? thank you
I am a fresh SysAdmin currently preparing for the CSA. My organisation is looking to use Visual Task Boards for a project and in preparation I have played around with a Freeform VTB in my PDI. However, I am confused because I cannot change any of the...
Which portal would be appropriate for internal employees to utilize items on a CSM related portal.
Hi Community, a certain flow gets stuck for a Request at "Awaiting" status after all related tasks have been completed with the error that can be seen on the screenshots.Any idea where to start troubleshooting or what can cause the issue? Many thanks...
Hello ServiceNow community, I hope you're doing well! Is there a way to restrict users with the user_admin role from deleting records in the sys_user table? Or is it a default ability of the role like it is for admin? Let me know, Thanks!
Hi All, My requirement is to get data from 3rd party and make them populate as tabular format. For which I have tried with client scripts and incorporated d the logic using html tags however I have faced a challenge to make it readonly.I could'nt abl...
Hi Community, I am trying to create a clone request in my instance but while providing the credential for target instance it is giving error with invalid credentials. I have updated the credentials (password) many times but it still gives the error o...
Hello, I was trying to understand what I might did wrong here.My goal here is to change only value from "###" to "aaa", the rest of the values should remain untouched.Unfortunately with this easy function script I am able to change the value "###" to...
there is a requirement where i want to hide or show formatter field in a form, without document.getElementById or jquery because as per the client it is not the best preactice, is there any glideform method or anything apart from this i can use, also...
Folks:I am almost done with this course,ServiceNow Administration Fundamentals On Demand, and I am wondering if this course alone is enough to pass the exam.I have used mock tests before for other certifications (Salesforce) and found to be a miss or...
What role minimum does a user need in order to be assigned Project Tasks? We need to be able to assign these tasks without providing any more abilities past this, nor the ability to alter project information or edit anything but the task itself.
Hello, Is there a way where we can get the Email & Diagnostics page in a report format to add to a dashboard? Thank You,
https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/reference-pages/concept/c_EmailConfiguration.html#c_EmailConfiguration__EmailService The article above states that the maximum email size is 50M.I would like to a...
Hi, OOB when opening a change for a CI, that CI will be put in maintenance.Maintenance = no incidents or tasks will be created during that period. I would like to know in which phase during the change does the CI go into maintenance and in which phas...
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