Hi Communities,Hope you can have a nice weekend. When I am reading ServiceNow Capability Map and Platform Operating Model., I have observed the 4 terms, workflow, capability, product and product suits. Does anyone could share your understanding how ...
I would like to hide the buttons on the "kb_view" screen that appear after clicking the "Preview" button on the incident record screen.I thought that this might be controlled by the HTML of the UI page "kb_view", so I tried deleting them all. As exp...
Hello All, I was hoping that with the version control in place in the Knowledge Base, I would be able to control what changes warrant a new version and what don't. I don't want to make a new version of an article when we make minor amendments such a...
Hi Everyone,What causes the Processing Time (on red font)?Is there a property or some kind of setting configuration that I need to adjust to avoid this red font indicator?Thanks in advance,SM
New For Service Now Platform
I want control over renaming embedded lists and personalizing list columns.I don't want users to see the gear icon.Even if you change the label on the list control screen, there is no change on the form screen.How do I rename an embedded list?
Greetings, I am thinking someone out there must have come across the same challenge I am currently dealing with and hoping there may be a solution out there other than manually updating 600+ modules. Scenario: Our Admin account has embedded roles whi...
Hello, We have a Cisco ACI deployment where SNMP is not enabled. Following the guide for a new MID server for a quick start discovery, I cannot get past the router (ACI) in order to complete a discovery. Is SNMP required to be enabled in ACI or is th...
Hello, I am working through course content and have found several of the paid courses offer instructor led training. The cost difference between instructor led and on-demand training for the ServiceNow Administration Fundamentals/CSA course is substa...
Hi Everyone,I have a requirement to give a group "Group A" SPM roles. Please advise what all roles need to be given to that group.it_portfolio_manager, it_project_managerTIA
I have two blackout schedules, one for AUS region and one for Non-AUS regions with different exception approval group in each to isolate AUS Change requests due to time zone issues. I am excluding the CIs from australia in other one but CI based con...
Hello,My university has begun our implementation project for SN. I am working on creating a list of Services and Service Offerings; but am not sure how granular to get. Does anyone know of any discussions or training videos that discuss best practice...
I created a field on my RITM called Head Department. I would like for my end user to be able to reference the cmn_department table and see all department, however when they select one of them, it should display the actual Head of department no the de...
Hello Team, We are unable to copy information from ServiceNow work items. (Short Description, Description, Internal Summary, Internal Notes, Work notes sections).I tried: Clearing Browsing History, Cache, Cookies from Chrome Reboot Reinstall Chrome R...
Is the on-line training the only way to study for certifications, or are there boot camps from external companies as well? I'm new and just want to see all my options.