ERPパッケージにおいてモジュールごとの保守担当グループがシステム変更とステージングを行っていますが本番機への変更反映は 基本的に毎週特定の曜日にインフラ運用担当グループが一括で行っています。変更要求ごとに「変更の要求」チケットを作成し、変更タスクで改修にかかわる諸プロセスを定義し着完管理を行おうとしており、その一つとして「本番機への移送」という変更タスクを考えています。ところが前述のとおり、「変更の要求」チケットに関する移送は一括でインフラ担当チームで行っているため、インフラ運用担当グループ担...
Is there an OOB recommended replacement for the Catalog Homepage(s) in the Next Experience UI? Now that we are in Vancouver and using the Next Experience UI with homepages deprecated, I have found that the "catalog_home.do" page doesn't update automa...
We seem to have at least one request a day, across multiple workflows, that needs to be nudged to generate tasks after approval. It's not a huge effort but it slows down fulfillment by hours or days and shouldn't be happening. All the approvers h...
Hi, Could you, please, give me the correct answer of the question below: I'm confused between the second and the third answer. Where would you go to see if an admin impersonated another user?In the transaction logs and look for impersonation.start a...
Do you need the time zone of your users filled correctly, but you do not have any source for it?Well, if you know the users' location, you can use a Geocode API to find out the right time zone and populate the user record. In this example I used http...
Hello dear Community, Im not sure if I picked the correct location for asking this question but here I go: So we have a notification set that will let some approvers know about when a standard change proposal is created and waiting for approval. here...
Hello I have posted a couple of time, a question about managing ServiceNow Entitled Apps. I'm not sure what happens to them as I don't seem to have visibility of them. Immediately after posting them it suggested they were pending approval. Not heard ...
HI All Need help in setting up reminders to go out to approvers of RITM if its been more than 3 days and RITM is not approved Please help , I have started creating flow as per attached pic but bit lost after step 1
We receive a requirement in Change Request that during creation of CR if the user select SAP-AMK in Subcategory 1 the COE must to auto-populate to SAP. I created a BR see screenshotWhen to run Actions When I tried it, it's not working
What seems to be the reason why script is working in background script but not working in Business Rule?
I live in London, England and I've been a Manual QA for 7 years and want change my career path to ServiceNow Business Process Analyst. Has anyone done this before?What was your journey like? What career path did you take with ServiceNow and how much ...
I want a user to open any tickets and view the tickets without the ITIL role.
This is my first post, so hopefully this is the right area! I have created a group under "System Security" -> "Users & Groups" -> "Groups", and I have added a user into the group. I am working on a flow within Flow Designer. I'm trying to add an "I...
Do chats that are imported using the auto import feature not display in the activity stream/log? I notice that some records allow me to import as additional comments and work notes while others show the message "This chat is currently being imported...
Hi, I have configured AI search on my instances where in autocomplete suggestion, suggested results are not showing in my prod instance however its working fine in lower instance.Auto complete is showing result from popular searches but not with any ...
