We have an offboarding request that has a specific variable to document the "termination date" of the account. Is there any way I can run a report on the tickets that are closed after this date? I tried doing a "closed 1 day after" but it doesn't see...
I hope you all doing great and having a great time with SN!
We're trying to use the Oracle PeopleSoft spoke in Workflow Studio to integrate our ERP and ServiceNow. Everything seems to be connected and configured properly. Some of the delivered actions and subflows work fine. We're having issues creatin...
I have a catalog item to enroll new hardware product.What should I do to check if the product is existing and prevent to submit the request.For example this one: The hardware product is already existing. I want to show an info message to the requeste...
I'm getting an error message when trying to update a record. How can I debug the issue?
How can I create a custom script include to retrieve the name of the current user's manager in ServiceNow?
In CSM we have a table, which is extended from the 'Task' table.On the dictionary collection for our table we have added the 'email_client=true' attribute.The 'Compose Email' button is visible and the compose section on our form also shows the email ...
Hello, I am trying to create a data base view to combine the history of the changes(from the audit table sys_history_line from in the related tab screenshot attached) to a field from the CHG record with the rest of the CHG record for easier reporting...
When we enter a comment using flag the article on EC and SP KB portal, if we "click out" of that box, we lose the box and the text that was previously entered. Can we configure it so that the box stays there unless the CANCEL button is used ? Thanks.
Is there a way to track time worked in a request? Example:If RITM A has Task 1, Task 2, and Task3.Can Input:Task 1 = 2 hourstask 2 = 4 hourstask 3 = 2 It then adds all the time and the RITM will reflect the sum of 8 hours is the total time worked?
Hello, There are some articles having double published versionI want previous version of article to be outdated Please help how can i achieve this, any background script can we run Regards,Shweta
Hello all, I would like to ask how I can create a work note about removed record. For example in my case I would like create a work note of removed change task in change request log if possible with the number of that deleted record. But I do not kno...
no sure why strike through is enabled when i write this questoion need help on how to create lead time policy which is in relation to our CAB meeting that we have on wednesday So basically we want people to submit their change latest by Monday 5 p...
Greetings Administrators, Can you guys please share the light, I am trying find a difference in Audit History, Audit Records and History tabs in users form. I have also attached some screenshots for your perusal in case they are useful. Regards,Kamv...
I'm a new ServiceNow administrator as a heads up - I'm trying to build a basic approval process for all of our requested items(created as a subflow possibly to use in other RITMs that need approvals). The way it needs to flow is an email will go out ...