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Cisco DNA Integration with ServiceNow - Username Role/Type

"For configuring a new ServiceNowConnection instance, the following additional information must be entered.Instance Name—Name of the instance.Description—Descriptive text of the instance.Host name—Host name for the ServiceNow system.Username—Username...

hugoedo by Giga Contributor
  • 402 Views
  • 1 replies
  • 0 helpfuls

Variables disappear from RITM

Morning everyone I have a weird scenario today. Variables disappear from the RITM in the service catalog. I attach a screen recording It shows at first, but about 20 seconds into the recording you can see, when I open the record, the information is s...

Resolved! Delegate and other tabs missing in user profile

We're a couple months into our launch and got a question about delegation.    I went into my profile to review delegation before contacting the customer and noticed we don't have ANY of the tabs mentioned in the how to video.     How to Our System  I...

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Alan42 by Tera Guru
  • 916 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cusom report header

Good morning developers.I have a query for everyone to see if anyone can solve it. I have been asked for a report that the headers of some reports come in a different style to the one that comes out of the box. I mean, they want the report headers to...

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fidel_ey by Tera Guru
  • 890 Views
  • 4 replies
  • 1 helpfuls

Resolved! ServiceNow career for non-developer

Hello everyone! My name is Swapnali Juwatkar, I am looking to build my career in ServiceNow.I am working as an ITSM Knowledge Manager. I am from a non-developer background. Currently, I'm learning from the Now Learning platform and planning to prepar...

Swapnalij by Tera Contributor
  • 3884 Views
  • 5 replies
  • 4 helpfuls

Resolved! Virtual agent topic restricted to one company

Hi,I created a VA topic and i want to allow only one company to use it.The "who can access this topic" options seem to be quite limited.is scripting the only way to do the restriction if i dont want to create new system role?

Jori by Giga Guru
  • 465 Views
  • 5 replies
  • 0 helpfuls

Unable to find sc_req_item table in Flow Designer

I am trying to create a flow that changes the state of a RITM when the state of a story, that belongs to the RITM is changed. However, I am unable to find the sc_req_item table in the Data pill to define the action of my if-flow. I have defined the r...

snawaza243 by Tera Contributor
  • 878 Views
  • 2 replies
  • 0 helpfuls

Email client template

Is there a limit to the amount of email client templates you can add to a table. I am currently facing an issue where my email client templates are not applying. I have set conditions to specify which template applies however it is not working as exp...

SNOWPie by Tera Expert
  • 441 Views
  • 3 replies
  • 0 helpfuls

Cloning: Preserve Completed Global Update Sets

The ServiceNow Clone Profile page page has the option to "Preserve in Progress Global Update Sets" but it does not have the option to Preserve Completed Update Sets. This can be done by excluding tables sys_update_set and sys_update_xml. There would ...

mike555 by Tera Expert
  • 817 Views
  • 4 replies
  • 0 helpfuls