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Good Morning. My search in the Service Now Community for a solution has been unsuccessful.Employees terminate all the time and some of their tickets are not closed by the submitters. (Yes, a training issue) As we begin to work any ticket, we check t...
I was wondering if you could help me with a script for a business rule i am working on. The parent REQ are not auto closing when the RITM are closed when there is no task within them. I have reached out to SN, but they are saying this is not OOB, so ...
In Platform Analytics, the filters of date range of visualizations keep changing. Example: If the query was selected to 'Created' 'in' 'Last three months' and saved, the system would sometimes change the filter value to a particular set date. This be...
This is regarding tag functionality, when a user tags a label, it is not shown to other team members. How can I make it visible for others so that will help them to organize and categories various task.I checked for any chances if I provide tags_admi...
Can I attend any of the Service Now administration fundamental courses without paying for it?
Hi ServiceNow SA Community I am going through the steps, activities of the ServiceNow NOW Learning - Associate System Administrator Career Journey - SNAF Learning Course's Lab Activites. I have encountered an issue while performing steps in the Noti...
Hi, I set up a clone data preserver in our production environment to keep announcement records. The announcement record in the sys_ux_banner_announcement table and is linked to a 'unified navigation' record. Does anyone know how to include the unifie...
My Company has enabled SSO for all of its users. However, we have a requirement to get the list of local accounts that have been setup who can still login using login.do page. How can I get the list of all these local accounts?
Hi everyone, We are running HRSD in Xanadu and I inherited the role of system administrator. I would like to build out a dashboard for myself to give a brief overview of system health (eg. how long transactions are taking, etc). Does anyone have some...
Can you say if using the 'license_subscribed_users table is a viable option?
What's an easy way to identify large tables (by number of rows and columns) in a database? Background:According to the following documentation, using database views that include large tables negatively impacts performance. As a system administrator, ...
Hello Team, We are implementing the Service Graph Connector for Microsoft Intune in our instances. Our CMDB team is not yet ready to import this data into the CMDB. We noticed that the integration is being placed in the import data table before it g...
I've been struggling with this one and trying to find out what's happening where. I have two (2) data filtration records, which are working as expected when viewing the table list for the respective tables (sc_task & sc_req_item); however, report lis...
Hi All,Looking for sequence and steps after a instance is upgraded to a new release.Once the instance is upgraded, do we first address the skipped records and then update applications(update plugins via plugins > notifications>App updates) ORUpdate ...
On incident form whenever I change the caller, His manager autopopulate in the string feild
