There was an ACL with the "public" role set.My account does not have the "public" role, but I was able to access it.What does this mean? .https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/roles/reference/r_BaseSy...
Hello,I have a catalogue item that worked fine before the upgrade to Xanadu. After that, one of the Select Box Variables on the catalogue item no longer displays the Question Choices when selected on the catalogue item. It just shows blank. I've ...
Where would one go to see what the timeout settings for live agent is?How long a user has to wait before the chat is timed out?I am in the HRSD scoped app.
Hello, I have a Xanadu instance. I have read the release notes and followed what I believe is written here.. I had started an normal change, rejected it as an admin through a CAB Approver and the state is reverted to new, but am still unable to chang...
Hi Everyone,I am new to ServiceNow platform learning and building my knowledge around. I have used ServiceNow for few years as a ITIL user in ITSM application. I am using my PDI, where I am looking at customising all users with their corresponding as...
I just noticed that I forgot to set a stage completed in one of my flows used by a catalog item. This caused the flows to stay in an executing status and the RITM to stay Fulfilment/Work in Progress. I found in the community a script manually updat...
Hi, Lets say you have 3 environments DEV > TEST > PROD They are used as expected. Development is done in DEV, it gets moved to TEST for testing then it is promoted to PROD. Once the changes are in PROD they get cloned back to DEV and TEST. The enviro...
Hello,I struggle with ATF Suite Filter. I created a Suite with below filter (Tag = P1) and on creation test in the Test Suite Tests related list were pulled as excepted: But when I added a tag to one of other tests, even though the filter catches the...
Update: After submitting this question, I was unable to reproduce the problem. I should been more thorough in verifying that the problem before posting to this forum. At this point, I have evidence indicating only that marking of answers is 100% c...
Hi, We finished MS Teams integration. Now we're able to start a MS Teams chat discussion from ServiceNow INC record.I would like to know:1. is it possible to post to the existing MS Teams Chat from my INC record?2. is it possible to post to the exist...
Hi ServiceNow Community,I'm trying to understand the key differences between Managed Documents and Knowledge Articles in ServiceNow. While I know that Knowledge Articles are used for capturing and sharing knowledge across the organization, I'm not en...
I manage many flows.Because a field change has recently occurred, I would like to search for flows that use the target field.Is there a way to search whether a specific field is being used within a flow action?
When I insert first response template message , if I choose second response template message the first one should remove dynamically and insert the second When a response template message is modified, the previously selected response template will...
How can I copy, not move, favorites/bookmarks from one user to another? Exporting an XML, altering the user, then importing an XML from the 'sys_ui_bookmark' list successfully loads the favorites/bookmarks for the new user. However, it also removes t...
I have created a variable set. which contains the question summary and short description. I created a catalogue and used this variable set in it. Now when i create a request from /esc portal the RITM's short description is not populated form summary....