SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! ServiceNow Administrator Jobs?

Hi all, First, I apologize if this is the wrong forum to ask this.  If it is, please let me know. Now to my question ... I'm changing careers and am wondering if ServiceNow Administrator is itself a full-time job or is it just one of many hats you we...

Sub flow Map Return Value to question

Hello everyone, In a Workflow I see, we are calling another workflow as sub flow.So, here I see a field, "Map return Value to"and that field is filled up with value, ret So, can someone explain me what that Map return value to field does here?My open...

Lucky1 by Tera Guru
  • 271 Views
  • 1 replies
  • 0 helpfuls

Query about approval notification

We have a common notification for requested item approval ('Requested Item Approval Requested').From this workflow, there is a 2nd approval and a custom notification.Is it possible to block the common notification for approval on that 2nd approval (r...

MerzaLyn_0-1713748972750.png
Merza Lyn by Mega Guru
  • 358 Views
  • 3 replies
  • 0 helpfuls

Agent Workspace Generate BeyondTrust Session Key Button

Hello - Anyone know why the 'Session Key' button would work in service portal but not Agent Workspace?The button is visible in Agent Workspace but when you click it nothing happens.  I've checked the UI actions and the workspace client scripts are ad...

Tracey6 by Tera Contributor
  • 497 Views
  • 1 replies
  • 1 helpfuls

Project Planning Console - Actual hours logic

Hello there,in our project planning console, the 'Actual hours' field is only filled if the resource plan for the resource has the status 'Allocated'. I would like to change the logic and also show 'Actual hours' if the resource plans have the status...

sefiks by Tera Contributor
  • 296 Views
  • 1 replies
  • 0 helpfuls

Resolved! Filter preapproved standard change based users assignment group

Hi all, does anyone know if it is possible to filter the list of preapproved standard change templates based on the logged in users assignment group?  This is the list you get when you request to create a change. It opens landing page (UI page) 'Chan...

CCZMAX1_0-1713420562379.png
CCZMAX1 by Mega Sage
  • 591 Views
  • 4 replies
  • 4 helpfuls

Resolved! Create provider notification for knowledge approval -Next Experience

I have a requirement to create a provider notification when knowledge is approved. I created a provider notification but did not get a notification.  I see the approved knowledge via log. â€ƒâ€ƒâ€ƒâ€ƒI attached the content, log, and notification and want to ...

001.jpg 003.jpg 004.jpg
nebiata by Tera Expert
  • 416 Views
  • 1 replies
  • 0 helpfuls

Resolved! ServiceNow Administration fundamentals exam

Hi, please suggest me what are the topics needs to be concentrated and how do I attempt ServiceNow admin fundamentals exam.  I have attended session few months ago. but, as part of workload not able to attempt the exam immediately.  need some suggest...

chakkavishnu by Tera Contributor
  • 1456 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Current Variable to Subject Line in Workflow Notification

Hello, I'm trying to figure out a way where we can add a current Variable ${current.variables.variablename} to the subject line of a Workflow Notification for a catalog item to alert a certain amount of users. The message body is picking up the ${cur...

Aaron25_0-1713384180674.png Aaron25_1-1713384235125.png
Aaron25 by Tera Guru
  • 632 Views
  • 2 replies
  • 3 helpfuls

Resolved! Group Approval getting skipped

Hi Everyone, We have a catalog item that requires 3 approvals.The 1st (user manager) and 2nd (AOA POC) approvals are working, but the 3rd one (AOA Head) is being skipped. Skipped error Group approval setting // Set the variable 'answer' to a comma-se...

Vengeful_0-1713414734194.png Vengeful_1-1713414753174.png Vengeful_2-1713414800971.png
Vengeful by Mega Sage
  • 473 Views
  • 5 replies
  • 0 helpfuls