Does anyone know how to create a child case in HRSD? Previously one could just go to the more tab within the case > create child case but that option no longer exists. The only way I see that a child case can be created is if the parent field is adde...
When opening the Security Incident Response Workspace, and navigating to the "SIR Dashboards", the default dashboard is "Security Incident Manager Overview". In my PDI I have two other dashboards available, "CISO Reporting Overview and "Security Anal...
Hi,i have configured my system with Microsoft 365 Mailbox based on this Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072I can authorize my Mailbox and the diagnostics is saying that the connection is successful...
I want to get the System Settings and then Developers tab to choose an application. But I am unable to find those settings and It would be great if someone can direct me to the correct article to enable the feature.
Hello all, Using a business rule, a custom field is populated with configuration item class on change request once a change request is submitted.So, now my requirement is if the configuration item class is Windows Server, I have to show up another cu...
I am doing an integration between Keyfactor and ServiceNow. I am a ServiceNow administrator and have little knowledge about Keyfactor.Previously, we had this integration between BMC Helix and Keyfactor. So far, I have been able to make a CSR call and...
I am having custom table and all the values are strings there.i am populating 4 values from the custom table like this if i select the Source system , the values are populating based on the source system. (i want to say here , that same record is ...
Dear Team, I would like to request a metrics report that shows the duration of time a task spends assigned to a given assignment group, excluding any time when the status is "On Hold" or "Pending." We can track the state changes in the field history,...
I have a client who is - due to a merger / acquisition - migrating from their local Azure install to a cloud-based one run by their new owners. We have gone through the Azure SSO config to change Identity Providers, and everything appeared to be work...
I am having some trouble setting up a dynamic data condition on a Data Filtration record.This Data Filtration record is looking at the sc_req_item table and filters based on the specific catalog item used to generate the record. There is also a data ...
I am trying to setup an MS Teams integration into an instance however I get this error message saying: The Microsoft Teams tenant associated with "email address" is currently registered with instance https://<instancename>.service-now.com.If you want...
Hello community, I will try to explain as much as I can, please note I started recently (4 months ago) as a SysAdmin and this is something I could not figure out myself nor my more experienced colleagues had any ideas. We had similar, or almost the s...
I want to stop the following subflows.They are unnecessary for my development and take away from the flow's concurrency.・Show Alert Executions・Show Remediation ActionsI couldn't deactivate "Show Remediation Actions" because the flow is protected.I'm ...
Hello,What is the best way to study for the Certified System Administrator (CSA) Exam? How do I know if the exam will include questions from the Vancouver release vs the Washington release?
Dear Expert. Please let us know if you have any good ideas about the following1.Current situationWe are the administrator of our organization's ServiceNow platform.We are using Teams to handle development support tasks for developers.We listen to the...
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