how to set auto reminders for RITM approval using flow designer

karan15 · ‎05-27-2023

HI All

Need help in setting up reminders to go out to approvers of RITM if its been more than 3 days and RITM is not approved

Please help , I have started creating flow as per attached pic but bit lost after step 1

Nishchitha K S · ‎05-29-2023

Yes @karan15 This can be done.
Navigate to > Notifications> open your notification that is attached in flow designer.
Under "what it will contain" section inside Message HTML add this
Please approve ${sysapproval.URI_REF}
FYI- ${sysapproval.URI_REF} will have a link which takes them to RITM.

Please mark as helpful and correct so that, it would reach out to people who are looking for this same query. Also, if you are happy with the solution, can you please mark it as solved?
Happy to help 🙂

View solution in original post

Nishchitha K S · ‎11-14-2023

Hello @Community1

May I know until 5 days of what please?

For example: Record created? Due date?

Community1 · ‎11-14-2023

@Nishchitha K S
based on record created, want to send reminder approval notification to approvers for every 24 hours up to 5 days, on 5th day RITM should update with auto closed incomplete.

karan15 · ‎05-29-2023

Correction ************* I was able to configure it in prod , earlier screen shot was from UAT where in approval record was greyed out but its available in PROD

Can you please let me know how i can send only for a specific catalog Item ?

Nishchitha K S · ‎05-29-2023

Can you please try checking in your developer instance, and then capture that in an update set and move it to your another instance?

karan15 · ‎05-29-2023

thanks , i tested in prod and it works , the steps you provided really helped me to confure it

Can you please let me know how i can configure it for a particular catalogue ITEM instead of it sending reminders for all ?

Thanks