Catalog Items - Service Fulfillment Steps

Hi All,I am  exploring service fulfillment steps based flow for catalog items.  I see it has only 3 stages, one of them is Service Fulfillment Process. when I create a new flow and add stages from request item template, I see fulfillment stage but no...

• Question

Version is not getting captured when using View Article UI Action.

Hi Community!I am having an issue with the article versions. When I try to view a KB article using "View Article" UI action related to Particular KB, I am not able to view the article version and I am getting it as blank. I have checked the same KB i...

• Question

How to show "Reschedule Change" button on portal?

 We had a requirement to show RESCHEDULE CHANGE button on the portal, similar to RESCHEDULE UPGRADE button on HI Ticket page. I would like to understand. is it custom feature developed by ServiceNow or is it OOB Feature?   @Ankur Bawiskar @Tanushree ...

• Question

Trigger UI Builder Page modal using Client Script[sys_ux_client_script]

Hi Team,I have a quick question, I have created three Modal on the page on click of a button first modal will appear which has choice field based on the choice either modal two or three should popup, my current approach is i have created a client sta...

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Cloud Account Management (AWS)

When i am doing Cloud discovery in Discovery schedule,  When  i click   on Select Datacenters, i am getting below errors, please suggest   ThanksSandhya 

• Question

DPR DCV

We want to integrate with Security tools SonarQube, Checkmarx and Sonatype. OOTB DPR/DCV provides capabilities to connect with SonarQube but Checkmarx and Sonatype which are industry standard security tools which are not available under connect a too...

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Populate Service Contract and Entitlements on a Case form depending upon the Product

Populate Service Contract and Entitlements on a Case form if we have an entitlement with a product matching what was enter in the "Product" field.

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• Customer Service Management

FSM - Signature Pad plugin

Hi all, When activating the Field Service - Signature Pad plugin (com.snc.wo_signature_pad) for Field Service Management, extra costs / licenses are requested or having standard FSM module is enough? It's just about installing the aforementioned plug...

• Question

OnChange client script not working

I'm trying to get an onChange client script to examine a group of fields and if ANY of them is blank (have them setup to auto-fill from a table), then I want a checkbox to evaluate to true.  Here's what I have but it is not working.  Any help/pointer...

• Question

Sys_id not showing for list view of Sys_report

I need to create a list view of all our reports.  Since Report Name is not unique, I need the Sys_IDI've tried every which way but loose to locate and expose sys_id in the list view of sys_report or in report_stats.I am admin, but cannot see the fiel...

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Brazil release

When will the Brazil version be released? We are planning to skip the Australia version and move on to the upgrade.

• Question

How the Recent incidents filter works in SOW

Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this?  Thanks,Nagesh

• Question

403 forbidden when calling an AI skill form a MCP client (Postman or MS Copilot)

Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...

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