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a month ago
We are using the Foundation data sync plugin to sync CMDB records to our customer. It looks like this plugin might be non-functional as of the current 2.3.26 release. In previous releases this worked without issue.
After a consumer submits a request for an FDS offering, the subscription is not shown on the request record so it cannot move forward. See attached screenshot.
I have replicated the issue on a pair of PDI's as well. In previous releases this worked without issue. The definition is confirmed to have the "auto acknowledge FDS requests" value set to true.
@Kenny Caldwell Is this a known issue in this release?
Solved! Go to Solution.
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a month ago
I did a little research and it looks like this may be an issue with Security Center version. The specific role this message references is sn_vsc.security_center_admin. This role comes with Security Center 3.2.5. My instance is on 3.4.2. Check your Security Center version and update. Hopefully this works!
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a month ago - last edited a month ago
Please ignore.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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a month ago
@Tanushree MaitiPlease take a moment to fully read through the details of the issue before posting a reply. The SN community has experienced a rise in low-effort responses lately, and we want to ensure we are truly helping each other out.
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a month ago
I just tested in set of my instances and I am seeing the Consumer Inbound Subscription.
- Is the Subscription created in the provider instance?
- Do you see Transport Queue entries for the subscription in the provider and consumer instances?
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a month ago
Hi @Kenny Caldwell , thanks for the quick response.
Is the Subscription created in the provider instance?
There are no records created in the sn_fds_pro_subscription or sn_fds_subscription on either side.
Do you see Transport Queue entries for the subscription in the provider and consumer instances?
When the request from the consumer is made there is a transport queue entry "insert Consumer Inbound Offering Request" for the table sn_fds_pro_offering_request but there is not a corresponding "insert Foundation Data Provider Subscription" entry in the sn_fds_pro_subscription table. I have observed that the issue seems to start at version 2.3.14. If I downgrade the plugin "Foundation Data Sync for Providers" to 2.2.13, it works.
