Foundation Data Sync Subscription Missing from Request in version 2.3.26

[MattCD]

We are using the Foundation data sync plugin to sync CMDB records to our customer. It looks like this plugin might be non-functional as of the current 2.3.26 release. In previous releases this worked without issue.

After a consumer submits a request for an FDS offering, the subscription is not shown on the request record so it cannot move forward.  See attached screenshot.

I have replicated the issue on a pair of PDI's as well. In previous releases this worked without issue. The definition is confirmed to have the "auto acknowledge FDS requests" value set to true.

@Kenny Caldwell Is this a known issue in this release?

[Kenny Caldwell · Accepted solution]

I did a little research and it looks like this may be an issue with Security Center version. The specific role this message references is sn_vsc.security_center_admin. This role comes with Security Center 3.2.5. My instance is on 3.4.2. Check your Security Center version and update. Hopefully this works!

[MattCD]

Hi Kenny, great find!

Upgrading an instance to Australia also fixed the problem because it updates the Security Center plugin. This update adds the missing sn_vsc.security_center_admin role, which resolves the issue.

[PhatTang-Th]

Hi @MattCD ,

I am experiencing the same issue. Could you please clarify whether the sn_vsc.security_center_admin role needs to be assigned to the service account in the Provider instance or the Consumer instance? I would appreciate your guidance.

Thank you in advance for your help.

[MattSN]

@PhatTang-Th It does not. It only needs to exist.

[PhatTang-Th]

Hi Matt, Thank you for the information. I appreciate your help.

I have already assigned those roles within both instances, but the issue still persists.

The plugin versions currently installed are:

Provider

• Service Exchange for Providers: 2.3.29
• Foundation Data Sync for Providers: 2.3.29

Consumer

• Service Exchange for Consumers: 2.3.29
• Foundation Data Sync for Consumers: 2.3.29

These are the steps I have completed so far:

1. Created the FDS Offering Definition in the Provider instance.
2. Published the offering.
3. Requested the FDS offering from the Consumer instance.
4. The FDS request was created successfully and its state changed to Work in Progress.
5. However, no records were generated in the Foundation Data Consumer Inbound Subscriptions related list, so I am unable to accept the subscription and continue the process.

Could you kindly review the above steps and let me know if I have missed anything or performed any of the steps incorrectly?

Thank you in advance for your assistance.