Foundation Data Sync Subscription Missing from Request in version 2.3.26

[MattCD]

We are using the Foundation data sync plugin to sync CMDB records to our customer. It looks like this plugin might be non-functional as of the current 2.3.26 release. In previous releases this worked without issue.

After a consumer submits a request for an FDS offering, the subscription is not shown on the request record so it cannot move forward.  See attached screenshot.

I have replicated the issue on a pair of PDI's as well. In previous releases this worked without issue. The definition is confirmed to have the "auto acknowledge FDS requests" value set to true.

@Kenny Caldwell Is this a known issue in this release?

[Kenny Caldwell · Accepted solution]

I did a little research and it looks like this may be an issue with Security Center version. The specific role this message references is sn_vsc.security_center_admin. This role comes with Security Center 3.2.5. My instance is on 3.4.2. Check your Security Center version and update. Hopefully this works!

[MattCD]

Hi Kenny, great find!

Upgrading an instance to Australia also fixed the problem because it updates the Security Center plugin. This update adds the missing sn_vsc.security_center_admin role, which resolves the issue.