Foundation Data Sync Subscription Missing from Request in version 2.3.26

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MattCD
Tera Contributor

‎07-27-2026 07:23 AM

We are using the Foundation data sync plugin to sync CMDB records to our customer. It looks like this plugin might be non-functional as of the current 2.3.26 release. In previous releases this worked without issue.

 

After a consumer submits a request for an FDS offering, the subscription is not shown on the request record so it cannot move forward.  See attached screenshot.

I have replicated the issue on a pair of PDI's as well. In previous releases this worked without issue. The definition is confirmed to have the "auto acknowledge FDS requests" value set to true.

 

@Kenny Caldwell Is this a known issue in this release?

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Kenny Caldwell
ServiceNow Employee
In response to MattCD

‎07-28-2026 07:59 AM

I did a little research and it looks like this may be an issue with Security Center version. The specific role this message references is sn_vsc.security_center_admin. This role comes with Security Center 3.2.5. My instance is on 3.4.2. Check your Security Center version and update. Hopefully this works!

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MattSN
Mega Sage
In response to Kenny Caldwell

a week ago

A heads up @Kenny Caldwell . This issue is back due to he Group-Action Framework (GAF) Plugin which needs to be upgraded.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3156925

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Kenny Caldwell
ServiceNow Employee
In response to MattSN

Wednesday

Thanks!

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