RTD issue after upgrade latest version of Service bridge plugin

Vinay49
Tera Expert

after update service bridge plugins in provider & consumer instances.  Remote task definition is not showing on flow designer in provider instance .it causes creation of remote task.

Vinay49_0-1740037105719.png

What could be the issue here.

 

3 REPLIES 3

Community Alums
Not applicable

Hi @Vinay49 ,

Please delete the connections that has the same account which are not being used in the [sn_nowebonding_pro_customer_connection] and keep the connection which will be used further.

Please go through this kb : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1279096

 

Hi Sandeep,

MY RTD is replicated on consumer instance. Also there is no duplicate connection in both instances(provider & consumer)
my issue is, I cannot select RTD in flow designer in provider instance. This was happened after upgrade the SB prvoider plugin. please see below image.

 

Vinay49_0-1740154911634.png

 




 

alikhussain
Tera Contributor

Hi Vinay,

please use below script and run in background script 

// Generate an Identity for a Remote Task Definition
var id = new GlideRecord('sn_sb_identity');
id.setNewGuidValue('b86dfa8f1ba79e10821999f2b24bcb13'); // The sys_id of the Identity on the RTD xml
id.published_revision_table = 'sn_sb_con_remote_task_def';
id.published_revision = 'cf34fac41b182a10821999f2b24bcb0f'; // The sys_id of the RTD
id.insert();