I had the same issue, and this is how I fixed it...
My findings:
Service Bridge Integration – Investigation Summary
Environment: Provider and Consumer instances of Service Bridge
Plugins: Service Bridge for Providers and Consumers (upgraded to latest version, 2.0.55)
Feature Affected: Flow Designer Remote Task Definition (RTD) selection in the provider instance
Investigation Summary:
- Whenever a trigger attempts to recreate a remote incident, the Flow errors out and loses the “Create Remote Task” information.
- After reviewing the provider instance following the plugin and instance upgrades, I found that the RTD dropdown in Flow Designer is empty, preventing the creation of remote tasks and breaking automation flows that rely on RTDs.
- The root cause is that Flow Designer now pulls RTDs from the sn_sb_identity table rather than directly from the RTD table.
- The recent plugin upgrade introduced mismatched version support and the identity table, but the instance upgrade did not automatically populate identity records for existing RTDs. As a result, existing RTDs do not appear in the dropdown.
Impact:
- Existing flows that rely on RTDs fail until identity records exist.
- Any new RTDs also require identity records to appear in Flow Designer.
Resolution Implemented:
- I created a script that automatically checks for missing identity records in sn_sb_identity and creates them for the affected RTDs.
- After running the script, the previously missing RTDs appeared in Flow Designer, and remote tasks can now be created successfully.
var identityName = "XYZ Name - Incident Case to Incident"; // Name of the identity you are looking to create
var rtdSysId = "94691d6d3b4f32d08b9491ae53e45a93"; // Sys ID of the existing RTD with the missing identity
// Check if the RTD exists
var rtd = new GlideRecord('sn_sb_pro_remote_task_def');
if (!rtd.get(rtdSysId)) {
gs.info("Remote Task Definition not found: " + rtdSysId);
} else {
// Check if an identity record already exists for this RTD
var check = new GlideRecord('sn_sb_identity');
check.addQuery('name', identityName);
check.query();
if (check.next()) {
gs.info("Identity already exists: " + check.sys_id);
} else {
// Create a new identity record so Flow Designer can see the RTD
var id = new GlideRecord('sn_sb_identity');
id.initialize();
id.name = identityName;
id.published_revision_table = 'sn_sb_pro_remote_task_def'; // Link to RTD table
id.published_revision = rtdSysId; // Link to specific RTD
var newId = id.insert();
gs.info("Created Identity: " + newId);
}
}
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