ServiceNow® accelerates and assures digital transformation for communications service providers (CSPs) with unified visibility and automated workflows that improve experiences and unlock productivity for customers, employees, and operations. With the Rome release, CSPs are even more empowered to deliver digital workflows that connect customers, employees, and processes.
What’s new in Rome?
In Order Management for Telecommunications, we’ve added new features to improve customer satisfaction, improve agent productivity and accelerate time to revenue for CSPs including:
- In-flight change orders to reduce manual tasks and improve productivity
- Service order management to better manage the end-to-end lifecycle of a service order using automated workflows
- Order fallout to improve customer lifetime value with alerts and handoffs
- Order capture to enable a consistent experience across all products and services
In Telecommunications for Service Management, we’ve brought new features that help reduce cost to serve and streamline interoperability for CSPs including:
- Process optimization for telecommunications to deliver a data-driven approach for optimizing order management process workflows
- Trouble ticket open API, specifically TMF621 API, to further improve interoperability and reduce integration costs
Where do I get more information?
With so many great new features coming to Order Management for Telecommunications and Telecommunications Service Management, be sure to view the Rome release notes and product documentation for additional details. Attend the Now at Work 2021 Digital Experience to see some of these features demonstrated. If you’re looking for a more in-depth discussion, schedule a conversation and demo with your account team or contact us here. Don’t forget, the Customer Success Center is also available with essential resources to assist you in planning your upgrade.
Benvenuto a Roma!
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Join us for the The Now Platform Rome event.
Mark your calendar for the Now at Work, Now Platform Rome release broadcast
Join us at Now at Work 2021 to learn more about what’s new in the Rome release. You won’t want to miss the Rome release highlights in a keynote session with Dave Wright, chief innovation officer as well as 20 sessions on demand, where we’ll highlight different ServiceNow® products, innovations, the Now Platform, and best practices for upgrading to the Rome release. Register today based on your region:
AMS: https://www.servicenow.com/ams/en/now-at-work.html
EMEA: https://www.servicenow.com/emea/en/now-at-work.html
AP: https://www.servicenow.com/apj/en/now-at-work.html
Japan: https://www.servicenow.com/apj/ja/now-at-work.html
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