Change Order in Servicenow SOMT?

[MalayanurKR]

Some questions on implementing Change Order in Servicenow SOMT Zurich version

1)How do we identify Char change and trigger Modify Order? Is it identified only through previous and current characteristic on Order Line Item.

2)How do we identify Attribute change on customer order table and trigger a modify Order?

3)I have observed that for a modify order, below BR is not getting triggered while creating domain orders?

BR (Subflow for domain orders)-- Spawn domain orders

Process Telecom Order Line Item

[ShashankInamdar]

Hi @MalayanurKR 
[1] A Modify order is initiated by selecting the Sold Product/Inventory for the customer that needs to be modified. This will load the Product Configurator and show the current configuration of the Product. The user then makes the changes and the previous/current chars on the respective line items shows the before and after change snapshot.

[2] Can you elaborate on this scenario, perhaps with an example? How different is it from [1]?

[3] The BR runs against the top order line item in your order. Can you confirm your top OLI's state and also the decomposition status?

Regards

Shashank

[kavyaMR]

@ShashankInamdar 

For point 3 : I have checked for state and Decomposition status of my change order.

I could see Decomposition Status= Not started, though my change order is completed.

[kavyaMR]

@ShashankInamdar 
Details on the second point:
When I mention attribute, I’m referring to the billing account, which is not considered a product characteristic.
For a billing account change on a customer order, how can I capture that the change occurred if I don’t have the previous value to compare against?
(However, the billing account is inventoried as part of the acquisition process.)

[MalayanurKR]

@ShashankInamdar 
Details on the second point:
When I mention attribute, I’m referring to the billing account, which is not considered a product characteristic.
For a billing account change on a customer order, how can I capture that the change occurred if I don’t have the previous value to compare against?
(However, the billing account is inventoried as part of the acquisition process.)