Hi,I needed to make changes to a Service Specification (characteristic changes). I created a new version of the existing service specification, made the changes and published it. I retired and archived the previous version. Also updated the decision ...
Hi I have requirement where i need to populate values based on condition. In catalog form i have chcek box field when it is select then single line field need to be displayed and readonly i have done using ui policies But "team possible" is the valu...
Has anyone done Servicenow Sharepoint Integration using REST API. I need to know following for the start? Use Case is : retreive doc and tie to change module. 1. What are the prerequisites from sharepoint end for the successful connect?2. How can we ...
Hi All, Could you advise what's difference between these and how this can bee used in Telco industry. Appreciate if could help with sample values. SN platform used 'Name' Value, but what's use of other fields and Are they populates using ServiceNow...
Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...
Hi All, I need help in using TMF 642 plugin in ServiceNow. We basically want to register our ServiceNow instance with 3rd party network monitoring tool who is using TMF 642 APIs and sending alarms in TMF format. As per the process to receive the alar...
Hello Team, We are looking for the process where user will receive the SMS alerts from servicenow when cases are opened/closed, can someone please provide me with the steps to implement the same. Thanks in advance. Prudhvi
Hi, Telecom Service Management contains following applications. eBonding for TelecommunicationsTelecommunications Assurance WorkflowsTelecommunications Network Performance ManagementOrder Management for Telecommunications Can any one guide me on how ...
Hello TSM enthuasists, we are starting to use Telecommunications Service Management in our project and as was looking through it i found some unclearness i'd like you to ask about. I found out the tables (we will be interacting with) "sn_ind_tmt_or...
Did create a Service specification, created request for that. Order request from ServiceOrderAPI, a customer order is been created for same request. Customer -> Order line Item do have all the characteristics, but all characteristics values are miss...
Per my understanding, only TMF 622 is available on ServiceNow . What about consuming payloads in other formats like TMF 620, 632 and 674? Would we need to build our own scripted APIs for this?
Hello, We will be receiving a nonTMF/custom JSON payload from external system(s) that we need to convert to TMF format(in our case TMF622 format) . What's the best way to attain this ? Creating a scripted REST API or Transform Map seems to be the onl...
Hello, Can you please guide on below, Can we have definition of standard object/element from TMFxxx(ex-TMF666, TMF637, TMF639, etc) and ServiceNow Table Structure against each standard TMFxxx API/payload. What are tables are in scope for a individua...
Hi ! First of all , I don't see forum for "Order Management for Telecommunications and Media" in the above selection options. Anyway, My question is : During the order fulfillment subflow orchestration, I need to create a task to capture some charac...
