Change Order in Servicenow SOMT?

[MalayanurKR]

Some questions on implementing Change Order in Servicenow SOMT Zurich version

1)How do we identify Char change and trigger Modify Order? Is it identified only through previous and current characteristic on Order Line Item.

2)How do we identify Attribute change on customer order table and trigger a modify Order?

3)I have observed that for a modify order, below BR is not getting triggered while creating domain orders?

BR (Subflow for domain orders)-- Spawn domain orders

Process Telecom Order Line Item

[MalayanurKR]

For point 3 : I have checked for state and Decomposition status of my change Order Line item and decomposition status - Not started but my change order is completed.

[kavyaMR]

@ShashankInamdar :

Details on the second point:
When I mention attribute, I’m referring to the billing account, which is not considered a product characteristic.
For a billing account change on a customer order, how can I capture that the change occurred if I don’t have the previous value to compare against?
(However, the billing account is inventorised as part of the acquisition process.)

Regards

Kavya