How to manage the entire customer lifecycle in SOMT (Sales and Order Management for Telecom)

[Satoshi Abe]

I would like to run MACD in SOMT (Sales and Order Management for Telecom) with Customer Lifecyle Workflow.
However, it appears that some of this functionality is not available for the entire customer lifecycle with OOB. Is there a better way to handle this?
For example, I cannot create a Quote or Service Contract/Entitlement from Product Inventory.
On the other hand, in SOM (Sales and Order Management), we can create a Quote from a Sold Product.

[Joshua Chen FX]

do you have access to nowcreate? the SOM materials pretty much sum up the flows, or there are 2 SOM youtube video that go over these

[Satoshi Abe]

@Joshua Chen FX 

Thank you for reply. I have access to nowcreate.

I understand the SOM capability and implementation, on the other hands, I couldn't clarify the SOMT case.

[ShashankInamdar]

SOM & SOMT will have the same capabilities and behaviour.

[Satoshi Abe]

Hi @ShashankInamdar 

Thank you for your comment!
Do you mean that there is a roadmap for MACD capabilities and behavior that can be supported by SOMT same as by SOM (e.g. Sold Product to Quote).