TMF 641 service Ordering - Order management

[PaulSylo]

i am just started my learning on TSM , Order management. just i got stuck and unable to get forward. can some one help on this pls.

We say, TMF 641 - api is industry standard for Service ordering . how this will be integrated with our catalog in Servicenow? do we need to integrated manually like any other API? or it will be added when we update any plugin?

i know it is a very basic question, pls enlight me!

[Amit Gujarathi · Accepted solution]

Hi @PaulSylo ,
I trust you are doing great.

To integrate TMF 641 API with your ServiceNow catalog, you would need to create a custom integration in ServiceNow. This can be done manually or by using a third-party plugin.

Firstly, you would need to create a REST message in ServiceNow to consume the TMF 641 API. The REST message can be created by navigating to the "REST Message" module in ServiceNow and providing the necessary information such as the endpoint URL, authentication details, request/response format, etc.

Next, you would need to create a Script Include that will make use of the REST message to interact with the TMF 641 API. This Script Include can then be used in various catalog items to fetch the required data from the TMF 641 API.

Finally, you can create catalog items in ServiceNow and configure them to use the Script Include created in the previous step to fetch the necessary data from the TMF 641 API.

To answer your question, integrating TMF 641 API with your ServiceNow catalog is not done automatically when you update a plugin. You would need to create a custom integration as described above.

[PaulSylo]

Thanks a ton , Amit! that helps a lot!

@Rahul Priyadars - I think we need to check this.