TMF 641 Service Order

[PaulSylo]

Hello All,

I have one question on this TMF 641 Service Order API with the Service Catalog. My scenario is if I Ordered a service using 641 and I see Service Order is getting created in ServiceNow and goes for Approval. Now I want to add one component to this service that I ordered. Now what is the best way to add this to the existing order? do I need to cancel my service order and create a new one or API is having the option to tweak and add this additional component to the existing service order?

[Amit Gujarathi · Accepted solution]

HI @PaulSylo ,
I trust you are doing great.

can make use of the PUT method for the TMF641 Service Order API. This method allows you to update an existing service order by sending a JSON payload containing the updated details.

For example, let's say you want to add a new component with the ID "COMP001" to an existing service order with the ID "SO001". You can send the following JSON payload via the API:

{
  "id": "SO001",
  "relatedParty": [...],
  "orderItem": [
    {
      "id": "OI001",
      "type": "component",
      "action": "add",
      "productOffering": {
        "id": "COMP001"
      }
    }
  ],
  "note": "Added new component"
}

[Rahul Priyadars]

Paul 

I have tested PATCH also for Inflight Orders which are approved too.

It creates a new Version and state shows as revision in Progress.

Regards

RP