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Training for Project Portfolio Management?

Our team is currently working on implementing the Project Portfolio Management application. We've had much success so far with the Demand module but we need some training to help us learn the project management functions and the corresponding dashboa...

bharpe by Kilo Explorer
  • 4174 Views
  • 3 replies
  • 0 helpfuls

Resolved! Subscriptions Explained

I'm currently using the nowlearning portal to review the Platform Subscription Model module but I find the entire video very confusing. Fortunately this module is being retired and replaced by April, but I want to complete the micro-cert before that ...

Devin V_ by Giga Expert
  • 1300 Views
  • 1 replies
  • 2 helpfuls

Booking an exam - times make no sense

The time slots to book an exam are very confusing. The slots start at 12:30AM then go to 5:30AM and then change to 6:00PM Can anyone shed any light on why they are like this? I want to book a 11:00AM exam if possible. I am located in the GMT time zon...

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RichGK1 by Mega Expert
  • 2491 Views
  • 6 replies
  • 1 helpfuls

Resolved! Resources to pass Delta Exam

Hello, Can anyone advice what resources to use to successfully pass the delta exam. Is there online resources that can guide me what i can expect in the exam? It will be my first time taking Delta exam. And also does all the ServiceNow cert requires ...

Sunny Gurung by Mega Contributor
  • 1511 Views
  • 4 replies
  • 5 helpfuls

Email Approval Links with an Image

Hello Gurus,I am looking to replace standard email link text ( e.g.: click here to approve RITM00033 ) with an image ( something like thumbs up for approve and thumbs down for reject ). I`ve modified the original mailto.approval email template so tha...

Makosko by Tera Expert
  • 6841 Views
  • 20 replies
  • 5 helpfuls

Resolved! I have an upcoming CSA exam this Saturday and I'm trying to prep for it. I already have the blueprint exam, but I wonder if these two links are still recommended to learn from?

I have this practice exam: https://www.classmarker.com/online-test/start/ And also this Quizlet from Deloitte Dill: https://quizlet.com/Deloitte_Dill Are they still recommended to learn from or are they outdated? Any other advice would also be apprec...

Maria21 by Kilo Contributor
  • 1785 Views
  • 4 replies
  • 11 helpfuls

Resolved! Decision tree use in knowledge Base

My organization has decieded to implement the use of a Decision tree in the knowledge base. Does anyone in the community have any experience implementing a decision tree in a ServiceNow knowledge base? Any experience using tools like RoboHelp? Any re...

welterp by Giga Contributor
  • 6364 Views
  • 5 replies
  • 0 helpfuls

Resolved! ITSM certification blue print

Dear all, I am actually studying the Self peace training of ITSM fundamental and have gone through the certification blue print document as well. In the blue print document of the certification, it is mention for example for INCIDENT the following co...

wakespirit by Kilo Guru
  • 1871 Views
  • 4 replies
  • 0 helpfuls