Training and Certifications articles

System Administration Participant Guide Question

Hi all, I am studying for the CSA exam but unfortunately have an outdated participant guide from 2016, must be Helsinki. I've copied the contents from that guide below and was wondering if anyone can let me know how different the current Madrid part...

K20 - LAB 1163 - Get Started with Reporting - Q&A

This article is for questions and answers for LAB1163 - Get Started with Reporting. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in the comments of this article, ...

K20 - LAB 2998 - Optimize Work Orders with Field Service Management - Q&A

This article is for questions and answers for LAB2998 - Optimize Work Orders with Field Service Management (FSM). This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in ...

K20 - LAB 2975b - Delivering Proactive Solutions with CSM and ITOM (AMS) - Q&A

This article is for questions and answers for LAB2975 - Delivering Proactive Solutions with Customer Service Management and IT Operations Management, presented during the live K20 event May 5th, 2020. During the live event, post your questions in the...

K20 - LAB 2975c - Delivering Proactive Solutions with CSM and ITOM (APJ) - Q&A

This article is for questions and answers for LAB2975 - Delivering Proactive Solutions with Customer Service Management and IT Operations Management, presented during the live K20 event May 6th, 2020 (APJ). During the live event, post your questions ...

K20 - LAB 1141 - Advanced Reporting - Q&A

This article is for questions and answers for LAB1141 - Advanced Reporting. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in the comments of this article, and one ...

K20 LAB1132 - Leverage HR Service Delivery Features and Functionality Session Q&A

This article is for questions and answers for LAB1132 - Leverage HR Service Delivery Features and Functionality. This lab is being presented multiple times throughout the live K20 event May 5 - 8, 2020. During the live event, post your questions in t...

K20 LAB1164 - Digitize Employee Workflows for a Better Employee Experience Session Q&A

This article is for questions and answers for LAB1164 - Digitize employee workflows for a better employee experience (Lifecycle Events.) This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, ...

Article K20 LAB1126 - Jump Start Your Performance Analytics Journey Session Q&A.

This article is for questions and answers for LAB1126 - Jump Start Your Performance Analytics Journey. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in the comment...

K20 - LAB 2975d - Delivering Proactive Solutions with CSM and ITOM (AMS) - Q&A

This article is for questions and answers for LAB2975 - Delivering Proactive Solutions with Customer Service Management and IT Operations Management, presented during the live K20 event May 8th, 2020 (AMS). During the live event, post your questions ...

K20 Lab 3019 Improve Security with Vulnerability Management

This article is for questions and answers for K20 Lab 3019 Improve Security with Vulnerability Management. This lab Is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in the com...

K20 LAB1133 - Build a Unified Employee Service Experience with Employee Service Center Session Q&A

This article is for questions and answers for LAB1133 - Build a Unified Employee Service Experience with Employee Service Center. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post yo...

K20 - LAB 1125 - Achieve Continual Service Improvement with Performance Analytics - Q&A

This article is for questions and answers for LAB1125 - Achieve Continual Service Improvement with Performance Analytics. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your quest...

K20 LAB3015 - Scale Trust and Resilience for your Third Parties with Vendor Risk Management

This article is for questions and answers for LAB3015 - Scale Trust and Resilience for your Third Parties with Vendor Risk Management. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, po...

K20 LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management Session Q&A.

This article is for questions and answers for LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event...

K20 LAB2974c - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace

This article is for questions and answers for Lab 2974 c - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace. This lab is being presented on Thursday, May 7th from 5:00 - 7:00 pm PDT during the live K20 event. During th...

K20 - LAB 2975a - Delivering Proactive Solutions with CSM and ITOM (EMEA) - Q&A

This article is for questions and answers for LAB2975 - Delivering Proactive Solutions with Customer Service Management and IT Operations Management, presented during the live K20 event May 7th, 2020 (EMEA). During the live event, post your questions...

K20 LAB2974b - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace

This article is for questions and answers for Lab 2974 b - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace. This lab is being presented on Wednesday, May 6th from 11:00 am - 1:00 pm PDT during the K20 event. During th...

LAB3022 Advanced Security Playbook Design with Flow Designer and IntegrationHub

This article is for questions and answers for K20 Lab 3022. This lab Is being presented multiple times throughout the live K20 event May 5 • 7, 2020. During the live event, post your questions in the comments of this article, and one of our lab gurus...

K20 LAB2974a - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace

This article is for questions and answers for Lab 2974 a - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace. This lab is being presented on Tuesday, May 5th from 8:30 - 10:30 am PDT during the live K20 event. During t...