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K20 LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management Session Q&A.

This article is for questions and answers for LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event...

serge_terzian by ServiceNow Employee
  • 9144 Views
  • 130 comments
  • 56 helpfuls

K20 LAB2974c - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace

This article is for questions and answers for Lab 2974 c - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace. This lab is being presented on Thursday, May 7th from 5:00 - 7:00 pm PDT during the live K20 event. During th...

Lena Laughlin by ServiceNow Employee
  • 1184 Views
  • 14 comments
  • 7 helpfuls

K20 LAB2974b - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace

This article is for questions and answers for Lab 2974 b - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace. This lab is being presented on Wednesday, May 6th from 11:00 am - 1:00 pm PDT during the K20 event. During th...

Lena Laughlin by ServiceNow Employee
  • 2407 Views
  • 38 comments
  • 12 helpfuls

K20 LAB2974a - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace

This article is for questions and answers for Lab 2974 a - Resolve Customer Issues Faster with Advanced Work Assignment and Agent Workspace. This lab is being presented on Tuesday, May 5th from 8:30 - 10:30 am PDT during the live K20 event. During t...

Lena Laughlin by ServiceNow Employee
  • 1387 Views
  • 17 comments
  • 15 helpfuls

Orlando Delta exams

Hi All, The Orlando delta exam window is from March 26, 2020 through June 24, 2020. Be sure to pass your exam(s) on or before June 24, 2020. Delta exams are only 10 questions or less - and you can take them on your own time - no testing center needed...

ServiceNow Admin Certification

Hi All,I have recently completed my ServiceNow Admin Certification on 30th Mar 2017.Just thought of sharing some information and dumps which i have gone through.Exam BluePrint: https://www.servicenow.com/content/dam/servicenow/other-documents/trainin...

Community Alums by Community Alums  
  • 17612 Views
  • 24 comments
  • 4 helpfuls
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