Experience agentic AI with the Zurich release
The platform just leveled up. Our newest release gives you the flexibility and control to secure, manage and optimize data and workflows to confidently bring AI across the enterprise.
Missed the last release? Boost productivity with AI Agent Studio AI agents, get the most from your data and take action with Workflow Data Fabric, automate workflows across the enterprise with Service Observability and create accessible experiences for everyone with Now Assist and TextAdjust
Get more done with AI agents, data and workflows all on one scalable platform with our next generation database designed for it!
----- News & Announcements -----
- Meet the Zurich release: Where intelligence meets innovation (blog)
- Zurich Now Platform Release Press release (article)
- ServiceNow Admins take the wheel: Zurich makes AI safe to scale (blog)
- Vibe coding at scale is here in the ServiceNow AI Platform Zurich release (blog)
- CIO playbook for leading the agentic AI race with the ServiceNow AI Platform Zurich release
- Leaning into autonomous risk and security: the Zurich release
- Legacy CRM is causing a relationship meltdown. That ends now with the Zurich release
- New agentic CRM workflows, purpose built for your industry with the Zurich release
- CIO: Zurich release introduces agentic AI to the platform
- Zurich Release Website
- Zurich Release Highlights
- Zurich Release Full Keynote
- Zurich Release with the Developer Advocates
- Video - TechNow Webinar - EP 100 - Your Zurich ServiceNow Release
- Developer Blog - Zurich Content Archive (Blogs, Podcasts, Youtube, Live Coding Happy Hour, Creator Toolbox & more)
- Developer Blog (developer.servicenow.com/blog)
- ServiceNow Developer Podcast
----- Learn about Zurich Release -----
White Paper: ServiceNow commitment to responsible AI and how we deliver responsible GenAI solutions
AI Innovation Reel
The platform just leveled up. Experience agentic AI.
View By Product (Alphabetical except Industry Solutions under "Industries")
- Accessibility
Accessibility information for all Zurich features and products
Accessibility and conformance
Podcast: Empathy in Action - Building Accessibility at ServiceNow
Accessible experiences for everyone - View Now Assist
Get TextAdjust - Neurodiversity Plug-in
Accessibility - A11y Community - AI - ServiceNow AI Platform (Schedule a Demo)
BLOG -- ServiceNow AI Platform Zurich Release: Smarter Scheduling, Stronger Field Teams
ServiceNow AI Platform administration release notes
ServiceNow AI Platform capabilities release notes
ServiceNow AI Platform user interface release notes
AI Experiences release notes- Build Agent
- AI
BLOG -- Build Agents Have Entered the Chat
- AI Agent Fabric
- Model provider flexibility / choice
- Workflow
- Agentic playbooks
- Reusable triggers
- Flow history
- Process Mining
- Task Mining
Video - Task Mining (Process Mining Academy)
- Improved usability for business users
BLOG -- What's new for Process Mining in the Zurich release
Podcast -- Making Workflows Better with Process Mining
- Security and privacy
- ServiceNow Vault Console
- Data Privacy Enhancements
- Field Encryption enhancements
- Machine Identity Console
AI Platform security release notes
Introducing AI Agent Studio
Enterprise AI Maturity Index 2025
Solution Brief -- ServiceNow AI Agents
Video -- Say hello to real AI Agents | ServiceNow AI Agents launch event
BLOG -- Unlock productivity: AI agent solutions
Article -- Leadership at warp speed: How to drive success in the era of agentic AI
AI Governance
Podcast: What is Agentic AI and Why Should I Care? Breakpoint: Apple Podcasts | Spotify | Amazon Music | TuneIn | RSS
Podcast: Beyond the Hype: Generative AI in the enterprise
Podcast: Exec Circle Maximizing the Minutes on AI: AI Hype to Transformation
Podcast: AI Transformation & The Future of Work
- AI Control Tower
Webinar - Managing AI Agents with AI Control Tower - Oct 17 11:00AM US/Central (AI Platform Events)
Video - What's New in Zurich: AI Control Tower
Podcast - AI Control Tower & SN University
- AI Strategy
- Unified AI asset inventory
- Enterprise AI Value + Core Experiences
- AI Governance (AI Security, Access, and Privacy, Risk Scoring & Aggregation)
- AI Search (Link)
Webinar - Getting started with AI Search & External Content Connectors - Sep 15 11:00AM US/Central (AI Platform Events)
- App Engine
See also" "AI - ServiceNow AI Platform" > "Build Agent" - Developer sandbox
- ServiceNow Studio enhancements *Powered by Now Assist
Webinar -- App Engine Academy (Monthly Webinars) (App Engine Events)
Webinar -- Office Hours: App Engine (Monthly Q&A) (App Engine Events)
BLOG -- Zurich Release brings App Dev to the beach (Developer Sandbox Management)!
BLOG -- Zurich Features for Developers
BLOG -- Zurich Release: New Products, Smarter Building
- Asset Management
Improve productivity with AI agents to fulfill software and hardware asset requests
Webinar - What's New in the Zurich release for Asset Management - Sep 17 12:00PM UC/Central
See "Enterprise Asset Management"
See "Software Asset Management"
See "Hardware Asset Management"
See "Cloud Cost Management"
IT Asset Management release notes
Asset Management Events - Application Portfolio Management (APM)
See: "Enterprise Architecture"
- Business Continuity Management
Webinar -- What's new in the Zurich release for Business Continuity Management and Operational Resilience - Sep 23 11:00 AM US/Central (Risk Events)
Video - What's New in Zurich Business Continuity Management (BCM) Demo - Smart Assessment Engine for Operational Resilience
- O365 integration
- Change Management
AI agents for change management
Webinar -- Modern Change Academy (Monthly Webinars) (ITSM Events)
Change Management release notes
- Cloud Cost Management
- Enhanced support for MCA customers
- Robust Azure billing data export
Video - Install and Activate CCM + Infra Stack Plugin
- Collaborative Work Management (See Also Strategic Portfolio Management) (Link)
Webinar - What's new in the Zurich release for SPM, EA and CWM - Sep 29 11:00AM US/Central (SPM Events) - Agile sprint planning
- Connected work
- Configuration Management Database (CMDB) & Data Foundations (Link)
See also: "ITOM" - Retooled configuration management user experience
- Data certification dashboard
Video -- Elevate Your Data Strategy with latest CMDB and CSDM Innovations
ICYMI -- The beauty of clean design: The Y release brings new architecture to the good old CMDB
CSDM and the CMDB Data Foundations Dashboards
CMDB Integrations Dashboard in the Next Experience
- Conversational Interfaces (Link)
Agent Chat
Sidebar
- Customer Service Management
Webinar -- What's New in the Zurich release for CSM and Now Assist - Sep 23 10:00AM US/Central (CSM Events)
Customer Service Management Community site - Task plan templates
- Record Producer on Configurable Workspace
- Customer history component
- Data classification
- Declarative framework enhancements
Customer Service Management release notes
Customer Service Management (CSM) Events
- Customer Success
See Also Impact down below the alphabetical list
Webinar - What's new in the Zurich release for Customer Success - Sep 30 10:00AM US/Central
BLOG -- What's new for customer success in the Zurich release
- Digital End-User Experience (DEX)
Webinar -- What's new in Zurich for Digital End-User Experience (DEX) - Sep 23 1:00 PM US/Central (ITSM Events)
Webinar -- Office Hours: Digital End-User Experience - Every third Thursday of the month (ITSM Events)
DEX Insights | Chat using Now Assist with Virtual Agent - Digital Portfolio Management (Link)
Webinar -- What's New in the Zurich release for Digital Portfolio Management - Sep 18 10:00am US/Central (ITSM Events) - Employee Center
Former employees can now review their personal details and self-register as an alumni, speeding up employee offboarding.
Live on ServiceNow: What's new in the Zurich release for Employee Center - Sep 18 11:00AM US/Central
Boost employee productivity with Now Assist and Microsoft 365 Copilot integrations with Microsoft Teams - Sep 25 11:00AM US/Central (Employee Center Events)
BLOG -- IDC MarketScape names ServiceNow a leader in employee experiences - Browser extension for Employee Center
Video - Browser Extension for Employee Center (Employee Center Academy)
- My Requests page enhancements
- Now Assist Self Service
- Now Assist powered Task summaries
Employee Center Events
- Employee Communications Monthly Q&A
- Deploying Employee Center Monthly Q&A
- Employee Center Academy (Monthly Webinars)
Meet the winners of our 2024 Best Employee Portal Contest (BEPC)
- Encryption
See: "AI - ServiceNow AI Platform" > "Security & Privacy" - Enterprise Architecture (formerly APM) (Link)
The Business Process Modeling helps Enterprise Architects to to visualized and document all their business processes and map them to their IT estate (Business pplications and other CMDB elements), which is cruical for them to be compliant, and maintain required regulated data. (Comment: Also added to NowAssist tab)
Webinar - What's new in the Zurich release for SPM, EA and CWM - Sep 29 11:00AM US/Central (SPM Events)
- Monitor AI governance on portfolio tab
- Manage TRM products within business applications
- Map technical capabilities to business apps
BLOG -- Prepare for the AI technology landscape with Enterprise Architecture
Video -- Enterprise Architecture Workspace | Overview - Add or edit a digital interface in the EA Workspace
Working with the Enterprise Architecture Workspace dashboard
Enterprise Architecture (fka APM) Delta Decks for Yokohama + May&Feb 2025 Release
Portfolio list view
ICYMI - Support for Architectural Decision Record (ADR) type artifact
- Enterprise Asset Management (Link)
- Asset conditions
- Asset performance
- Inventory demand reporting
- ESG Management
Webinar -- What's new in the Zurich release for ESG Management - Sep 30 11:00 AM US/Central (Risk Events)
Environmental Social and Governance Management release notes - Now Assist for ESG *Powered by Now Assist
- Estimation for metric data
- Tasks for automated metrics
- Real-time data from DEX: energy consumption visibility
- Workspace reporting with Platform Analytics
- Field Service Management
Field Service Management release notes
Webinar -- What's new in the Zurich release Field Service Management - Sep 17 10:00AM US/Central (FSM Events) - Hybrid capacity model
- Schedule Optimization enhancements
- Dispatcher Workspace enhancements
- Smart Assessment for Field Service Questionnaire enhancements
- Financial Services Operations (Link)
See Industry Solutions > Financial - Google Cloud
NEWS -- ServiceNow and Google Cloud Expand Partnership - Government Transformation Suite
See Industry Solutions > Government - Governance, Risk, and Compliance
See Risk Products - Hardware Asset Management
Webinar - What's New in the Zurich release for Asset Management - Sep 17 12:00PM US/Central
BLOG - Hardware Asset Management: On Demand
- Health & Safety
Provide a centralized service center that ensures smooth communication, streamlined documentation, and compliance readiness. Contractors gain easy access to tools, permits, and certifications, while site managers can effortlessly track qualifications, stay informed about expirations, and approve workflows—all in one place, accessible anytime, anywhere. - Contractor service center
- Conversational incident reporting *Powered by Now Assist
- Healthcare and Life Sciences
Healthcare and Life Sciences release notes - AI agents to manage hardware asset requests
- Asset putaway
- Employee asset receiving
- Stockroom receiving
- Asset attestation remediation
- HR Service Delivery
Webinar - Zurich Overview (HRSD Academy)
BLOG -- Zurich Release Deep Dive - HRSD - Company news and events AI agent *Powered by Now Assist
- Interview setup for recruiters
- Streamline employee-to-alumni transitions
- Browser extension for Employee Center
BLOG -- Agentic AI Capabilities for HR
BLOG -- May 2025 Store Release HRSD and Now Assist for HRSD
BLOG -- Now You Know: Employee Workflows Newsletter (Sept 2025)
BLOG -- The Case Assignment Continuum: A Framework and Maturity Model for HR Case Assignment in ServiceNow
Video - Employee Relations (HRSD Academy)
- Hyperautomation and Low Code
Hyperautomation and Low-code release notes
- Impact Value Acceleration Customer Success Solution
See Impact in its own section after the alphabetical listing - Industry Solutions
- Task plan templates
- ServiceNow Disputes Management, built with Visa
- Card Data enhancements
- Disput analyst workspace enhancements
- Mastercard integration enhancements
- Grants Management
Merit review
Funding Proposal and Award Decision
- Retail Service Management and Retail Operations
Retail mobile app
Retail case types
Retail applications release notes
Retail organization data model
Retail case overview | Retail case types | Video - Retail Data Model and Retail Base Case
BLOG -- Retail Data Model Quick Start Guide
- Manufacturing Commercial Operations for Manufacturing
Recalls: Campaign Management
Recalls: Claims Management
Warranty Claims Management
Sales Promotions: Campaigns Management
Sales Promotions: Claims Management
Dealer Portal
- Success renewal *Powered by Now Assist
- Success booking *Powered by Now Assist
- Product adoption data for customer success
- Foundational data sync for Service Bridge
- Diagnostic framework support
- Telecommunications Network Inventory (TNI)
Floor map visualization with metric overlay
Converged Service Operations Workspace
CMDB classes for data center power management - Telecom Service Management (TSM)
Diagnose and repair issues framework *Powered by Now Assist
Resolve billing issues
Analyze and resolve network incidents *Powered by Now Assist
Service summary using Knowledge Graph *Powered by Now Assist
TM Forum API updates - Telecom Service Operations Management (TSOM)
Telecom discovery builder framework
Nokia Altiplano Service Graph Connector enhancement
Nokia NSP Service Graph Connector
Discrepancy audit enhancement
- Sales and Order Management for Telecom (SOMT)
TM Forum API updates
- Financial / Banking
Webinar - What's new in the Zurich release for Financial Service Operations - Sep 17 1:00PM US/Central (Industry Events)
Financial Service Operations release notes - Government
Public Sector Digital Services release notes
ICYMI - FedForum: ServiceNow announces new Government Transformation Suite - Retail & Hospitality
Associates and managers aren’t spending all day at a desk—they are moving around the store, serving customers and keeping the location up and running. The new mobile app provides a streamlined experience for them to request help from HQ and see information about their store.
Webinar - What's new in the Zurich Q3 Store release for Retail Industry Products - Sep 16 11:00AM US/Central
BLOG -- Optimize your retail operations through seamless store-HQ connectivity - Manufacturing (Link)
Webinar - What's new in the Zurich release for Manufacturing Commercial Operations (MCO) - Sep 24 10:00AM US/Central (Industry Events)
Manufacturing Commercial Operations release notes - Technology Industry
Webinar - What's new in the Zurich release for Technology Providers - Sep 23 11:00AM US/Central (Industry Events) - Telecommunications
- Integration Hub (Link)
Data Sheet -- Connect any modern API-enabled system to ServiceNow
Explore Pre-Built Spokes
BLOG -- Goggle chat integration with NLU Virtual Agent
- Integrated Risk Management (IRM)
Webinar -- What's new in the Zurich release for Integrated Risk Management and Privacy Management - Sep 16 10:00 AM US/Central (Risk Events)
Webinar -- What's new in the Zurich release for Integrated Risk Management and Now Assist - Sep 18 10:00 AM US/Central (Risk Events)
Webinar -- What's new in the Zurich release for Third-party Risk Management and Smart Assessment - Sep 25 11:00 AM US/Central (Risk Events)
BLOG - Demos of the major new Risk capabilities in the Zurich release - register for the upcoming demos
Video - What's New in Zurich: IRM Audit Management Demo
Video - What's New in Zurich: IRM Advanced Risk- Risk event summarization with AI
- Regulatory mapping and controls recommendation with AI
- Common control objective creation
- Control objective change manager agent
- Entity-based user access/risk matrix
- Risk assessment projects in grid mode
- Scoring normalization, collaboration and scanning for Smart Assessment Engine
- Now Assist for IRM *Powered by Now Assist
- Intelligent Experiences (Link)
- IT Asset Management
IT Asset Management release notes
BLOG -- What's New in Zurich Release for IT Asset Management for Financial Services - ITOM
Understand alert impact fast to optimize support efforts minimize critical app downtown
- Impact analysis *Powered by Now Assist
- Kubernetes visibility agent
- Deep pattern discovery via AWS
- Simplified Health Log Analytics (HLA)
- Cloud Account Management (CAM) compliance dashboard and asset explorer
- Key integrations for Service Observability *Powered by Now Assist
BLOG -- Make data-driven decisions based on business impact with Service Observability
BLOG -- Monitor your critical business services proactively to detect user-impacting outages 24/7
Webinar -- What's New in the Zurich release for ITOM Visibility & Cloud Accelerate - Sep 29 10:00AM US/Central (Upgrade Events)
IT Operations Management release notes
- ITSM
Self-service in AI agent & voice
Webinar -- Unlocking the Power of ServiceNow Zurich Release - What's New in IT Service Management (ITSM) - Sep 15 10:00AM US/Central (ITSM Events)
IT Service Management release notes
Video -- Learn about Now Assist for ITSM - our Generative AI Offering
Video -- ServiceNow GenAI Inside Track Now Assist for IT
- Legal Service Delivery
Webinar - What's New in the Zurich release for Legal and Contract Operations - Sep 24 10:00AM US/Central (Legal Events)
- Manufacturing Commercial Operations
See Industry Solutions > Manufacturing - Mobile Platform (Link)
Mobile Platform release notes - Now Assist (Link)
See Now Assist powered features and enhancements in many products throughout the ServiceNow lineup.
Support users who speak different languages with multi-language, dynamic translation.
Make finding tables and lists easier and more efficient by using the navigation platform skill in the Now Assist panel.
Write with Now Assist to provide chat and email suggestions for agents based on the content of a conversation.
Enable developers to create their own custom skills by using the Now Assist Skill Kit.
Generate a knowledge base article from a selection of similar cases or incidents in order to help address related concerns in a single article with Now Assist in Knowledge Management.
Video -- Now Assist Overview
- Now LLM Service updates | Now Assist reference | Generative AI Controller
- Now Assist Admin Console
- Now Assist for Mobile
- Now Assist in Virtual Agent
- Now Assist Data Kit
- Now Assist Skill Kit | Now Assist Panel
- AI Control Tower
- Predictive Intelligence
- Document Intelligence
- Technology: Now Assist for CMDB | Now Assist for Enterprise Architecture (EA) | Now Assist for Integrated Risk Management (IRM) | Now Assist for CMDB | Now Assist for ITSM | Now Assist for Security Incident Response |
- Customer: Now Assist for Customer Service Management (CSM) | Now Assist for Field Service Management (FSM)
- Employee: Now Assist for Health and Safety | HR Service Delivery (HRSD) | Now Assist for Legal Service Delivery (LSD) | Now Assist for Workplace Service Delivery (WSD)
- Creator: Now Assist for Creator | BLOG -- Now Assist for Code: Autocomplete, Code Explain & More!
- Operational Technology Management
Retrieve needed CI information by seamlessly searching using the GenAI text-based query format, enabling rapid access to required data.
Webinar - What's New in the Zurich release for Operational Technology Management - Sep 16 12:00PM US/Central- Operational technology shift summarization *Powered by Now Assist
- Agentic search for operational technology *Powered by Now Assist
- Operational technology device import *Powered by Now Assist
- Operational Technology Visibility
- Operational Technology Service Management
- Operational technology incident summarization *Powered by Now Assist
BLOG -- What's new in the ZZZ release for Operational Technology
Operational Technology release notes
- Operational Resilience
Webinar -- What's new in the Zurich release for Business Continuity Management and Operational Resilience - Sep 23 11:00 AM US/Central (Risk Events) - Platform
See also: "AI - ServiceNow AI Platform"
Platform administration release notes
Platform capabilities release notes
Platform User Interface release notes
Video -- How does the Now Platform put AI agents to work for people? - Platform Analytics
Platform Analytics release notes - Platform Health (Link) * Requires Impact entitlement
Proactive Code Review ** requires Impact store app
Diagnose: HealthScan | Health Assessment Accelerator | Health Assessment Dashboard
Monitor: Instance Observer
BLOG -- Best Practices for Managing ServiceNow Platform Health - Platform Security
See: 'AI - ServiceNow AI Platform' > 'Security & Privacy' - Privacy Management
See also: 'AI - ServiceNow AI Platform' > 'Security & Privacy' - New processing activity layout
- New dashboarding experience
- Data subject segmentation
- Problem Management (Link)
- Process Mining
See: 'AI - ServiceNow AI Platform' > 'Process Mining' - RaptorDB Pro
ServiceNow workloads are more responsive with up to 53% improvement in overall transaction times
RaptorDB
Data Sheet -- RaptorDB Professional
BLOG -- ServiceNow backend takes a giant leap making the platform more efficient - Introducing RaptorDB
Webinar -- RaptorDB: ServiceNow's Data Strategy for Your AI-Powered Enterprise
RaptorDB Migration Frequently Asked Questions
RaptorDB docs - Retail Operations
See: "Industry Solutions" > "Retail & Hospitality"
- Risk Products
BLOG -- A quick overview of the Zurich release for Risk
Governance, Risk and Compliance (GRC) Events
See: 'AI Control Tower'
See Integrated Risk Management'
See Business Continuity Management'
See Privacy Management'
See Third party Risk Management'
Governance, Risk and Compliance release notes
- Sales Order Management
Webinar -- What's New in the Zurich release for Sales and Order Management - Sep 25 10:00AM US/Central (CSM Events) - Complex product modeling
- Characteristic-based costing
- Lead-to-cash command center
- Powerful CPQ Configurator via Logki.ai Acquisition
Sales and Order Management release notes
Now Assist for SOM Zurich Release notes
- Security Operations
Reimagining a Unified Exposure Management solution w/business service owner experience
Webinar -- Security Incident Response Roadmap - Sep 30 10:00AM US/Central (SecOps Events)
Video - Get Started with Security Operations Applications
Security Operations release notes - Service Bridge (Link)
Enable providers to adopt new features and provide uninterrupted service to their consumers who have not upgraded - ServiceNow Studio
See: 'AI Agent Studio'
Blog -- Focusing on ServiceNow Studio Enhancements in Zurich
BLOG -- ServiceNow Studio - Zurich Store 1 Update - Smart Assessment Engine
Video - What's New in Zurich: Smart Assessment Engine (SAE) - Software Asset Management (Link)
Webinar - What's New in the Zurich release for Asset Management - Sep 17 12:00PM US/Central - AI agents for software asset requests *Powered by Now Assist
- Create software reclamation rule *Powered by Now Assist
- Evaluate software removal candidate *Powered by Now Assist
- Microsoft Hyper-V virtualization support
- Adobe SaaS guided setup
- Organizational license positions
- SQL Server high availability compliance
What's New in Zurich Release for Software Asset Management
Forrester names ServiceNow a leader in Software Asset Management
BLOG -- Software Asset Management: On Demand
- Source to Pay Operations (Link)
Source to Pay Operations release notes - Strategic Portfolio Management
Webinar - What's new in the Zurich release for SPM, EA and CWM - Sep 29 11:00AM US/Central (SPM Events) - AI Strategy in AI Control Tower
- Financials on planning items
BLOG -- Turbocharge your Ai Delivery with SPM
BLOG -- SPM July 2025 Store release - Zurich
SPM Zurich release notes
- Talent Development
Talent Development Core - Technology Providers
See: 'Industry Solutions' - Telecommunications, Media, and Technology
Telecommunications, Media and Technology release notes
Now Assist for Telecommunications, Media and Technology (TMT) release notes
- Third-party Risk Management
Webinar -- What's new in the Zurich release for Third-party Risk Management - Sep 25 11:00 AM US/Central (Risk Events)
Video - Whats New in Zurich: Third Party Risk Management (TPRM) Demo
Video - Whats New in Zurich Smart Assessment Engine (SAE)
- UI Builder & Configurable Workspaces (Link)
- Virtual Agent
Virtual Agent docs
Agent Chat release notes
See ServiceNow AI Platform user interface release notes - Workflow Data Fabric
Workflow Data Fabric Hub gives teams real-time, centralized access to unfified business and technology data by providing data fabric tables that connect directly to external sources—no copying required.
- Workflow Data Fabric Hub
- Zero Copy Connectors
- RPA Migration Accelerator
- Workflow Data Fabric tokenization
- AI Agents for Integration Hub
Explore Workflow Data Fabric - connect to all of your data, wherever it resides, on one unified platform.
Solution Brief -- Connect, understand and act on any data to fuel human and AI powered workflows
Accelerating and automating your repetitive tasks by using Workflow Data Fabric
Workflow Data and Automation
- Workflow Studio
Workflow Studio documentation
Workflow Studio & Flow Designer - Live Coding Hour
Workflow Academy Shorts - Workflow Studio
Workflow Studio Store App - Workplace Service Delivery
Manage large-scale workplace transitions with bulk move capabilities that save time, minimize errors, and keep everything on track—all while simplifying the relocation process for employees and teams.
Webinar - Discovery how AI Agents can transform your workplace with WSD - Oct 2 10:00AM US/Central (WSD Events)
Webinar - Elevating the Workplace through Facilities Management - Nov 6 10:00AM US/Central (WSD Events) - Cleaning schedule optimization *Powered by Now Assist
- Indoor mapping updates *Powered by Now Assist
- Bulk workplace moves
----- Impact: Value Acceleration Solution - Put AI to work, faster -----
- About Impact
Impact Value Acceleration | Accelerate time to value | Close the value gap
Webinar -- What's new in the Zurich Release for Customer Success - Sep 30 10:00AM US/Central (Impact Events)
Webinar -- Impact Academy (Monthly Webinars) Last Wednesdays of the month (Impact Events)
BLOG -- ServiceNow Impact What's New in the Zurich Release (Impact blog)
- Impact Value & adoption
- Value reporting enhancements
- Strategic Portfolio Management integration
- Impact: Health & observability
- Instance Observer: Root-cause summary
- Instance Observer: Alerting enhancements (Guided | Advanced and Total)
- Impact: Expertise & guidance
- New AI accelerators
- Impact: Premium support
- Preventative Care Preventive Care available with activation. Contact your Impact Customer Support Manager for additional information.
- Impact: Add-ons
- Configuration Assist
Migrate from Impact Digital Experience to the Impact Store App
Impact Store App - inspired by customer feedback this is a new way for customers to access Impact directly within your production instance. With this release, Impact integrates seamlessly with existing ServiceNow applications, delivering a smoother and more connected experience.
Blog -- Proactive Code Check
Configuring Proactive Code Check
Impact Proactive Code Check Best Practices
New in the Zurich release
- Accelerators
- Technical Accelerators
- Strategic Accelerators
- Value reports
- Consumption report
- Work items in the Impact Store Application
- Product adoption for the Impact Store Application
- Initiatives Catalog
- Value Journey
- Impact Instance Observer
- Impact Digital Instance (formerly Impact Digital Experience
- Impact AI Driven Recommendations
- Impact Capability maps | Manage Capability maps
- Impact Developer Support
UI changes
Changed in this release
Removed in this release
- Jumpstart Your Document Intelligence accelerator has been removed.
Talk with your Impact Squad about the Jumpstart Your Upgrade Accelerator
----- Simplify Your Upgrade -----
- Learn about the Zurich release
- Prepare your upgrade (docs release landing page)
- Webinar -- Unlocking the Power of ServiceNow Zurich Release (Upgrade Events)
----- Upgrade -----
Path to successful upgrades
-
KB2178823 -- Understanding Supported ServiceNow Releases and Patch Lifecycle (sign in required)
- Starting with the Zurich → Australia cycle, major releases move to April (Spring) and October (Autumn). Families released before Zurich receive one extra month of patching so timelines align.
- Upgrade to the Zurich Release (docs upgrade overview page)
- Upgrading from Yokohama (docs)
- Upgrading from Xanadu (docs)
- Upgrading from Washington DC (docs)
- Upgrade Center - Plan for all your upgrades on the Now Platform, and get clear oversight of the process at every step.
- Upgrade Strategy Guide & Template
- Upgrade Policy
- Webinar: Calculate the benefits of upgrading consistently | Blog
- Upgrade Planning Checklist
- Assessing Upgrade Impacts
- Upgrade Testing Guidance
- Upgrade Run Sheet Template
- Upgrade KPIs
- Schedule Your Upgrade
- Webinar -- Calculate the value of upgrading consistently (older)
- Video -- Set Up the ServiceNow Platform and get upgrade ready
- Tips and Tricks for a Successful Upgrade to the Now Platform (Washington Video but relevant
Zurich Release Upgrade Kit (website assets)
- https://www.servicenow.com/standard/other-documents/zurich-release-upgrade-kit.html
- A summary of exciting innovations and enhancements
- Playlists of demos and key product links
- Everything you need to know when upgrading.
Upgrade Tools
- Clinics -- Zurich Upgrade Clinics: Expert Q&A to Unlock Your Platform’s Full Potential and Release Success
- Upgrade tools and resources
- Now Support upgrade assist
- Known Error portal
----- Zurich Plugins -----
----- Zurich Fixes-----
----- Zurich Deprecation-----
----- Expert Services -----
- Implement and adopt ServiceNow solutions faster
Utilize our Expert Services team for these two new service offers: - Solution Architecture Advisory Service
- Core Business Suite Implementation
----- Zurich Additional Resources-----
https://www.servicenow.com/docs/csh?topicname=jumpstart-your-upgrade.html&version=latest
----- Events -----
Mark your calendars for the next Knowledge Event in 2026
- On Demand Webinar Library
- Zurich Release Webinars (Upgrade Events)
