REST API w/Python for SENDING PUT/POST for assigning ticket to myself

[DavideT]

Hello everyone,

I am new to the community, sorry if I mismatched the board.

I am new to snow api environment. I am currently working on getting ticket table via get (python requests).

I wonder if you can write just a sample snippet for assigning incident number xxx to myself via API.

Thank you a lot in advance.

Davide

[chrisboylan]

You error says it all.    You are not passing a proper JSON object.    try this instead:

data = json.dumps({ "assigned_to": "your_sys_id"})

[DavideT]

Update:

headers = {"Content-Type":"application/json","Accept":"application/json"}
data = {'assigned_to':'12axxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxa'}

response = requests.put(url, auth=(user, pwd), headers=headers, json=data, timeout=None)

now I get 200 but incident is not assigned to me, state doesn't turn into 'in progress'.

Could you help me wiath that?

[DavideT]

Update

headers = {"Content-Type":"application/json","Accept":"application/json"}
data = {'assigned_to':'12cxxxxxxxxxxxxxxxxxxxxxxxxxa'}

response = requests.put(url, auth=(user, pwd), headers=headers, json=data, timeout=None)

returns status 200 but still no change in ticket state (it remains assigned with u_presa_in_carico_on_hold = false)

Please help

Thanks a lot

[Amit Gujarathi]

HI @DavideT ,
I trust you are doing great.

Please refer the below code for the same.

import requests
from requests.auth import HTTPBasicAuth

# ServiceNow instance details
instance_url = 'https://your_instance.service-now.com'
api_endpoint = '/api/now/table/incident/'
incident_number = 'INC0012345'  # Replace with your incident number
user_sys_id = 'your_sys_id'  # Replace with your user sys_id

# Authentication details
username = 'your_username'
password = 'your_password'

# Headers
headers = {
    'Accept': 'application/json',
    'Content-Type': 'application/json'
}

# Data to update the incident
data = {
    'assigned_to': user_sys_id
}

# Construct URL
url = f'{instance_url}{api_endpoint}{incident_number}'

# Make the PUT request
response = requests.put(url, auth=HTTPBasicAuth(username, password), headers=headers, json=data)

# Check the response
if response.status_code == 200:
    print('Incident assigned successfully.')
else:
    print('Failed to assign incident:', response.content)

[DavideT]

Dear Amit,

thank you but this is not working!

In fact, you can see above the result of the code you posted (that I tried by myself as well before).

What I need is to 'click' on the 'Assign to me' button so that the incident will CHANGE STATE as it follows:

I thank you but I still need help. Maybe the topic was not clear at the start and I apologize for that. Please help!

Thank you.

Davide