How to disable "Assign" pop up window on Incidents
Hi all, I would like to ask how to disable "Assign" pop up window on Incident form? Please refer to the screenshot and thanks for your help in advance.
Forum Posts
How to Share ServiceNow Dashboard through email
Hello, ServiceNow community!I am working on a dashboard in ServiceNow that contains multiple reports, and I need to share it with users who are not part of our ServiceNow instance. Since we have limited ITIL roles available, I cannot assign the ITIL ...
DocuSign Integration
Hello Team,I am trying to integrate ServiceNow with DocuSign and have followed the steps outlined in the ServiceNow documentation:ServiceNow Docs - Integrate with DocuSign.However, I am unable to generate the OAuth token. When I click on the link to ...
How to Place Incident Playbook tab at first place in SOW
Hi, how can I place this playbook tab before the overview tab?
Resolved! Best Practices for Migrating ServiceNow Customizations from Instance A to Instance B
Hi everyone,I’m looking for guidance on how to migrate the customizations and configurations from one ServiceNow instance (Instance A for Company A) to another (Instance B for Company B). I don’t plan to modify any existing processes, so I’d like to ...
Display the Retake option on the survey from the portal
I am trying to add the retake option on the survey portal I have checked this documentation so far it just added that retake option to the back end https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/survey-adminis...
Task intelligence similar incident model
After I have deployed my similar incident model of task intelligence Where can I use that deployed model?other then service operation workspace
Can REST outbound call response holds for sometime?
if I am triggering outbound call to third-party usually we will get response immediately if it is there but if the third-party can able to send response back after an hour/day/days can we able to use it under same outbound call??
need to find evidence request pop-up page and UI action in engagement form within workspace
So I have a requirement to add a new field "access group" referring to the group table on the evidence request tableThe issue is that the access group is not getting saved from the workspace which is working fine in the native viewFor the native view...
We have the requirement that we need to print the attachment without downloading it.
We have followed the below steps for the same:1. We have created a new action assignment in the attachment action ("Print").2. Then we have used the UXF Client Action.3. And we have used payload in payload we have passed sysparm_media=print.4. When w...
User table
If the logged in user has an 'itil' role, filter the department lookup search to show only one value 'IT' in the user formWhat is the best method?
Automatic Update set transfer
Hello community, I'm looking for a way that, once someone has created or modified a catalog item through the catalog builder, the update set created and completed can be automatically moved from one instance to another. I found this documentation pag...
Resolved! UI action with confirmation pop up
Hi All, I am trying to create a UI action which should create an Incident from RITM form and I need help with showing up a confirmation box which asks for confirmation before proceeding with Yes/No. If yes, it has to create Incident and If "no" it sh...
Record Producer Redirect not working in ServiceNow
I'm having a record producer requirement to create case/incident based on the choice selected in the variables. Hence we are using the script to create both records based on the variable choice values, and using current.setAbortAction(true); to end t...
Know who is on-call by asking virtual agent
Hi,The requirement is "When I have a virtual agent conversation and when I ask who is on-call and the correct user's name should be returned to me aligned to the on-call calendar." Please let me know if anybody knows how to achieve this ? Regards,Sra...
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