After marking a KB article helpful from the VA (Virtual Agent) conversation, the respective KB (Knowledge Base) number is not showing-up on the KB Breakdown widget in VA dashboard.The kb breakdown widget is showing no results at all. I found a soluti...
Continual Improvement Management (CIM) Application-Not able to see "Value Category" field- related list project- Impact value has been different Can one help into this ? is that any upgrade happened due that those field changed or removed from servic...
Hello dear community,I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users ...
Hello dear community,I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users ...
Hi everyone, I'm facing an issue with the Now Mobile app where the catalogs under "Recommended for You" keep loading and open a blank page. Here are some details: - The issue occurs only in the "Recommended for You" section; other catalog items l...
Need a script to add 7 days to current date in default value section of date/time variable of record producer.
(function executeRule(current, previous /*null when async*/) { var cardOrderSysId = '000e49541b0e0d10683742e7bd4bcbed'; if (current.cat_item.toString() !== cardOrderSysId) { return; } var tinNumber = current.variables.u_tin;...
Hi, i have a requirement of MIM communication plans recipient list filter. When an incident is promoted to major incident - Communication plans will be attached to it(Initial, update and resolution). Open any communication plan we have communicate op...
Can someone please advise if you ever experience influx of alerting being ignored/unattended and eventually they were all breached? I am looking for an end-to-end solution, please. Thanks in advance.
I wanted to unerstand how do you manage the failed change and any lesson learned? Do you utilise via the Post-Incident review or do you have a separate function within your change management where the change manager would liaise with the Change coord...
Hi All, I am fairly new to making reports on service now but I have made a few reports and I wanted to get the data from it exported out into a spreadsheet. I am having to manually input the data into a seperate spreadsheet by changing the date rang...
Hello Team, I tried to create a record producer with unmapped to field variables. Upon submission of an incident, these unmapped to field variables shows in the Incident summary page. However, from Platform side it doesnt (similar to how variables sh...
I was trying to embed the survey in MS Outlook and I found below threads regarding the same.Embed surveys in Microsoft Outlook - ServiceNow CommunityEmbed surveys in Microsoft Outlook - ServiceNow Community Plugin: Outlook Actionable Messages (App i...
Many chats are being disconnected automatically without action of the agent or the use and are showing as Closed Abandoned. There is a field in the Interactions called State Reason. I have some chats that are randomly in the State Reason "Error"This ...
I have a requirement regarding reference field preview. I had multiple views (like View A, View B, View C) on custom application table when I am previewing record I need to show View B I have tried " sys_popup " It's not working I think it will work ...
