Incident is created by inbound email with external email address. Caller is "Guest".Is it possible to send the incident attachments to the email sender that triggered the creation of incident? How?Understand that email address can be added to "Watc...
Hello All, I read in other Document, that for non original English, they can ask to extend time for CSA Exam, while when I booking my exam I didn't see the option to extend time, so how can I ask to extend the time . please need you help and support,...
HI All, I have a variable named "Application name" its refrence of Business application table. We have GSI ID, System manager and so on attributes. The "Application name should be searchable by its GSI ID, system manager etc.. Please help me to find ...
Change model is not working for Preapproved standard change while creating new record, instead of insertion it throws an error Change model 'Standard' prevented state transition from Schedule to Implement, Change is creating with schedule state. We a...
Hi All, SCTASK(Service request) needs to be created and should be assigned to ownership group based on knowledge article expiry date(valid to date - i.e. If article is going to expiry in next 30 days then we need to create a request) by using schedul...
Hi, I have a variable named proxy and it has 4 options None, Yes, No, Not applicable. Whenever the user selecting Yes under the field I want a message "Archer request required" should populate. How to do that can anyone pls help. Thank you!
Trying to add one validation in catalog item client script for start date format for conversational chat in virtual agent. but this validation is not working. The validation is: when the end user will give a date input in the chat if it is in DD-MMM-...
Hi community,I was trying to implement one catalog item in virtual agent, which will give a result of conversational form. but for one variable(Start date) in the catalog item(Network Connectivity), have selected the data type as Date. So it should b...
Hi Team, We have a requirement wherein whenever any user opens the email client on any Incident record, and writes something in the body , it should come as same font for all the users.Can we do it? BR,Ankur
Hi All,I am trying to configure CMDB Health Dashboard. I have set Support group and description fields to mandatory attributes as false for business application CI class via CI class manager. However, CMDB completeness scorecard still shows that supp...
Hello All, We have connected the virtual agent with Slack through the Channels and integrations, however since the Washington upgrade, this message(shown in below image) is now triggered automatically every morning in Slack.Does anyone know from wher...
Hey Everyone,I want to set Estimated delivery time as 24 hours for one of my catalog item in request summary page...but i am not able to do so i tried updating in cat_item or flow but no luck. can anyone help me on that @Ankur Bawiskar
Hello, The inactive users have been removed from the system and also from the ITIL subscribed group. However, the User IDs and count are still visible in the Subscription Allocation Portal in ServiceNow. Is there a way to update that Subscription All...
Hi there, We have recently upgraded to Washington DC as well as made changes to the User Criteria needing to protect our Knowledge Base due to issue documented in KB1123580. During this process, our active users that have no roles have lost the abil...
