Other ways to create tickets
Are there alternative methods to create tickets besides using catalog forms for the users who have admin and snc_read_only roles?
Forum Posts
How we can show the RITM approvers an mobile Agent App
Hi Team ,I have requirement to show the Approvers on RITM in Mobile agent app.Please find the attached screenshot for your reference. Please give any suggestions on this requirement.
Pool to deduct points logic implementation
Hey,What would be best practice to implement a logic for consuming quota. Logic would be elaborate and we need to send notifications based on this logic consuming quota.
Get last utterance from user with vaSystem.getSearchText()
I know that the user's last VA utterance is stored in vaSystem.getSearchText() I am using this script within a Topic, so I can access that string, and I created the associated script variable. But the variable "desc" is returning "null". This seem...
gs.eventQueueScheduled not working when triggered from Virtual agent
Hi, I need to implement a deflection mechanism for my virtual agent. The calculation should occur 24 hours after an interaction record is created. I planned to use gs.eventQueueScheduled to trigger a script action. However, the event isn't being fir...
What could be the reason for appearing and disappearing of this "Discuss" button? I am trying to get
What could be the reason for appearing and disappearing of this "Discuss" button on change record? I am trying to get it back as we want to remove the discuss button only on the change record without effecting globally.
Resolved! how to hide 'edit' on standard ticket tab Attachment tab
Im using Standard Ticket on my csp portal and want to modify the standard ticket tab - attachments so that there is not the edit icon. I'm trying to make it where someone cannot change the name of the attachment. Where do i go to remove that edit but...
Resolved! Service Request
How can we make sure that each and every SR ( service request) raised is automatically assigned to the relevant team and and to team member in the that team? In order to reduce the efforts of manually assigning the SRs to the appropriate assignment g...
Survey notification image and link direct to incident survey
Hi,I am looking at adding an image to the notification users receive when being asked to complete a survey and also when that image is clicked to take them direct to the survey relating to the incident they received the notification for.Up to now my ...
How to use CAB Definition for approval in Change Request
Hi All , I have a requirement , where we have approvals for the change request which gets triggered through workflow , we have a cab definition setup in ServiceNow for the US Region , if all the conditions in the cab definition meet it should skip a...
When i propose a major Case
have tried the standard major issue management function from Customer Service(CSM), but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not ente...
Automating add and removal of users
Automating add and remove users from the group with approval when catalog request is submitted and close the request with close notes.
How to Open a Specific Record Producer in Classic UI from Agent Workspace Menu.
Hello Community,I’m customizing the configuarble Workspace in ServiceNow and have encountered an issue with opening a specific Record Producer . My goal is to add a menu item in configuarble Workspace that opens the Record Producer in the classic UI,...
If i take ITSM and FSM as one and as separately how the integration differs?
If i take ITSM and FSM as one and as separately how the integration differs for developer to integrate the API's to raise tickets on behalf and what are the APIS for ITSM and FSM tables used or is there a common api for both if they both takes as on...
difference of two field need to store in another field in incident form
Hello All, I have the below requirement. I have three types field. Here the total duration is not giving the correct result. I have written the below before business rule script. (function executeRule(current, previous /*null when async*/) {var star...
