So I have an order guide with 4 catalog items, the first one is just creating the LAN ID. The next 3 catalog items are kicked off only after the first one is Closed Complete. I need the value of the new LAN ID from the task of the first catalog item,...
I have an inbound action that when an email is sent to a specific email address it creates a request through a catalog item. The problem is the RITM's Item field from that request automatically takes on the title of the catalog item. Is it possible ...
how is it possible to send a report every 3 months? Only with 90 days? I want to send a report every last day each 3 months...
I want to know if there is a way to refresh the dashboard when there is a change in the database. I know that there is no auto refresh functionality due to performance issues but I assume that this would not slow down the performance too much if the ...
OOB spoke can only connect with one instance. If we want to connect 2nd instance then we need to clone all required JIRA actions and change the connection alias that holds the 2nd JIRA instance details. how to achieve the cloning of required jira act...
Right now, the chat transcript is available for a download at the end of live agent interaction. We are also expecting chat transcript to be available at the end of bot interaction. What is the best way to do this? Thanks,Rajini
Vancouver------------We do not want our customers to be able to disable delivery channels. how can this be accomplished?
How can we disable the "submit time sheet" button from the timesheet portal? The client wants the users to enable only the "submit" button on the top.
We would like to make embedded list as non-editable. means, we would like only to show the list to users, they should not be able to edit or open that record like how we do on list view. can anyone help us with this requirement.If you can see in atta...
Hi All,I have some query about provider Notification:In my instance these provider Notification are disabled, but then also we are getting actionable notification for RITM approve or reject. Is there any other which needs to be taken care. Kindly gu...
I know this is a simple fix, I just can't figure it out. On my catalog form, I ask the question "Do you want option A, B, C."Based on their selection I will ask conditional follow-up questions.The user only sees the options available based on their c...
My requirement is to preview the attachment on the same tab that highlight the side by side view of pdf and the record.
I Have not Appear in my Filter navigation 'conversion interface Guided setup'.I have install Virtual agent Family Plugin and ITSM VIRTUAL AGENT CONVERGATION
Hello, I want to redirect users with itil role but not admins to specific portal. Please find below code of mine. var rl = gs.getSession().getRoles().includes('itil'); if (!rl && !redirectURL && !isServicePortalURL) return; Thank yo...
Hi All,i am trying to create a workflow in catalog item that will trigger the email to approvar and person that raise the email.this is how my wrokflow look and the form i created. Thanks,Harshwardhan R Patil
