Hi Team, I have requirement, where if I move a ticket in awaiting vendor .Need to visible a field for agents to track how much time passed for incident in awaiting vendor ,if 24 hour passed in this state need to send notification and change the stat...
We are creating issues in Jira whenever change request are created and assigned to Hardware Group.We got the requirement to link change task as well to the issue of Jira? how can we proceed.Note: I am doing integration with Jira Spoke.
Having set up Teams integration app, I want to make a rather complex notification rules. The examples are like using cc and bcc-ish rules on each incident record. Now that I can make a notification rule that applies to all the notifications. Are ther...
In Expert Feedback loop, I am still getting the landing page where it says"There isn’t enough data yetEither we’re still aggregating your users’ data, or you don’t have access to the data on this instance." All roles(ml_labeler,nlu_feedback_admin) t...
How to bring back the discuss button that has been removed by below mentioned process: To deactivate Sidebar: Change application to: Omni-Experience Standard Feature Set 1. Go to 'Settings' under 'Conversational Interfaces' in left navigator2. Select...
HelIo,I need to create a field in the service catalog item as "time" type,so I tried to add regular expressions at variable Validation Regex, but it didn't work.I used : "^([AM]{2}|[DP]{2}|[DTO]{3}|[GBL TECH]{8}|[MF]{2}|[NIS]{3}|[US TECH]{7})([0-9]{4...
I would like to scan a barcode (asset) and retrieve additional data or tags linked to the scanned data. Example:I scan in the Sheet ID 19233 & in lines below, it populates the fields for "Parts Included" or "Model". Additional functionality requeste...
I made a flow that looks at the variable ownership table and gets each variable thats displayed on the RITM and prints them in the description. I was wondering is it bad to make Flows that use the Lookup records for task like this?
Hi! How do you remove the buttons on the side in the workspace? Attached is a picture of the buttonsin table incident
I need to create a Record Producer that will delete a delegate record from a User record.This is the script I have so far. When I select a delegate to remove & I submit the request the delegate is actually added to the user record, not deleted.
Can any one help who already implemented this1.I need to pass attachment into binary form from ServiceNow to Zendesk.2.Zendesk will send attachments as a link in comments to ServiceNow how did we decode to attachment in ServiceNow.
I want to create a report which should have all the ticket reached in our "XYZ" assignment group between Sun 00:00:00 to Sat 23:59:59.How can we achieve this ?Quick help needed .
Hello All, I have one requirement to store the time when the state puts onhold. Then need to capture the time when the state changes from onhold to any other state. Then need to store the difference value of when incident put onhold and the time when...
Hi Team, I am trying to understand How virtual agent API works . I am able to trigger the chat to live agent using virtual agent API using postman. 1) Initiated request from postman and I am getting chat request in workspace Also I can see in flo...
If we are searching for a catalog form in search bar we can see the form but if we are following the proper navigation path the catalog form option is not there. Can anyone think of a reason or solution?
