Hello, When I tried to reassigned a new group to existing incident record several times, Reassignment count field is updated according to assignment, but it is visible mismatch count on activity stream of an incident. Anyone has any idea on this why ...
I have requirement covert incident to request and then after request is created, change the state of incident to resolved.Can anyone help me. Thanks Manish
Wanted to post this in case someone else runs across this in the future. This applies to rendering approval notification details in Teams (when the user clicks 'Show details). If you're seeing the following error:org.mozilla.javascript.JavaScriptExce...
Hi all, within the user form I want to show a related list that lists all request that were either requested for the user or opened by the user. Right now, I have two related lists for this. How can I combine this into one? I can change the default f...
Hi All, I have a requirement to create a script that will remove the following filter conditions and add new filter conditions for Query Builder Saved Query. I'm new to CMDB, Can someone help on it. Thanks in advance! Remove this :Operational Status...
We are setting up a procurement process for laptops and peripherals. Our goal is to create an order guide that, upon submission, generates one purchase order (PO) for each request and creates individual purchase order lines (POLs) for each item reque...
Hello All,Appreciate your help in this client script.My requirement is to make Assignment group on a project task form mandatory, only when assigned to is filled in.I wrote a client script for this, but find it not working when assigned to is empty.1...
Hi Team, My catalog item links open in browser with below links. https://myinstance.service-now.com/now/virtual-agent/content/catalog/65c81246dbee3bc0448880e239961961/9d96d036db64f4107d37bb1a689619d3/09d3dab587f421106995a6c73cbb3548/55e4deb587b821106...
Hello everyone,I need to ensure that a ticket can only be submitted if the logged-in user is a member of any one of the following groups: Analytics, Managers, App Engine Admins, or App Engine Studio. For example, if the user selects an assignment gro...
Hi,I need a help on the report part, I have created a list view report and provide access to some users. The user must see only the data present in the report. In general when we click on any record the user able to see all the data present in the re...
Hi,A user is able to view all records on group table but for a few records field values are missing.For example, He is able to view all fields on group A but for group B only name is visible, rest fields are missing in the same view.If the issue is w...
Hi guys. I have a task loading data into a table. This table has 3 fields including Name, Product Model, and Order. When creating a record, the product model is referenced to the Product model tableI also have a file that needs to be imported to this...
All ITIL users are unable to modify the state of the incident from the listview.The following buttons are displayed depending on the state of the Incident Record. on incident creation : save , submitNew after initial incident first created : save , u...
Hi, I want to get the list of incidents which had to hop more than 1 assignment group for resolution, along with business elapsed % of each queue.For example: if there is a medium priority ticket having SLA of 96 hours, out of which assignment group...
two step check is not working properly .after getting in the check box the two step verification is not working either
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