I have set up a Microsoft integration app, but am still unable to connect to a live agent. I still even can't connect to a live agent even on a classic ui. I tried to look up documents, but was unsure of where to start.It would be great if you could ...
"Continue this topic" is not continuing the chat and its ending the chat in Virtual Agent.Please suggest on this.
Hello , I have a requirement whenever templates are selected in the change table the respective catalog tasks are created . Now I want to add 1 additional task based on the template and 1 check box present on the form . How do I achieve this dynamic...
Hello Everyone , I have a requirement where I want to integrate with 3rd party . This is bi-directional integration and 3rd party has provided us with tokens .So on change table I have created a field called as is it 3rd party enabled if yes then on...
Hi, I'm after a way to make the queue screen from the Walk-up Experience accessible to users outside of the walkup_login role. OOTB only users with this role (and no other role) can navigate to the queue page because it's part of the walk-up portal b...
Hi folks, I have a script action on a workflow that is set to the sc_request table. The script creates a new CMDB CI based on a form field and then is supposed to raise a request and associated tasks. I have 2 issues that I am thinking are related:...
What is the use of impact and urgency within CM while we have the risk assessment questions are covering the impact and urgency, and if i have to have all of the 3 factors how to use them to calculate the Change priority?
Hello, I wanted to cancel RITM, its workflow and associated approvals and tasks using script at backend. Please help me with this. Regards,Prashanthi Sathri
Please ignore this I have a on submit client script as below If location ='s X > it makes the additional field mandatory and adds a field message.But, is it possible to do the reverse? It is achievable by a client script but not through a UI ...
Hi Guys! I'm trying to set up an order guide accesible from the core UI from service catalog. However I'm not able to enable the add to cart button. I added the catalog items to the order guide( 3 step). When I get to the catalog items selection they...
I have created a look up select box variable having the reference qualifier condition as below and its not working as expected. Could you help on this javascript:"u_definition.u_taskSTARTSWITHRequest for-"+current.variable.category u_defini...
Is it possible to call script include Choice input?I have a script include that returns an object and this is how I call it in the script inside the Dynamic Choice input. Now I already have tested my script include in the background script and it's w...
is it possible to get vouchers freely to clear the CSA exam
I've been asked to set up a self-configure bot instead of using the Now Virtual Agent, but I can't seem to find much information on the topic. The instructions I've found are quite vague, and I'm wondering if anyone has done this before and could sha...
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