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Resolved! Need help for JSON formatting

Hi All, I am trying to fetch the variables and it's values populated while creating record producer in a server script.Using GlideRecord on the Record producer base table is not working. So, I am using GlideRecord on 'sc_multi_row_question_answer' to...

ITOM Discovery Schedules

Having a query: If my Discovery schedule is scheduled once a day for scanning the particular network having 10K CI's and and if 10 more CI's got added, will the schedule will scan all 10k +10 CI's or it will can only newly added one.Please suggest.

Visual task board

HiI have created a VTB there I have given the filter condition is assigned to is dynamic me. But when I click on my name it is not showing the cards which are assigned to me But for one issue I have approached servicenow team there they have created ...

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User Criteria not working for Catalog item

Hi All, I have created a catalog item and would like to make it available which matches the below criteria. If logged in user is Business Service owner, then the catalog item should be available for them.I am trying with the below script. But it is n...

virtual agent

hi, i want that whenever i type in my virtual agent something related to record producer, it should suggest me my record producer that i have created and knowledge article as well, i am really struggling to configure it. i am only getting information...

Deepanshi1 by Mega Guru
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Distinguish field names

Hello All,I have one requirement where two fields are with same name and I want to distinguish fields without changing their name in dictionary.Example : On catalog task list view there are 2 fields "request_item.item" and "item", but when we see for...

Retroactive pause in SLA

In the SLA form, what will happen if I only enable retroactive pause, but not retroactive start. If retroactive pause will still work without retroactive start? or we can only use them together(retroactive start and pause)?

MehaBala by Tera Contributor
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  • 0 helpfuls