Hello everyone,Our organization uses ServiceNow FSM to manage onsite service requests. When an external client requests service, we create a Work Order Task that is assigned to a field technician. The technician then progresses the task through vario...
Hi all, I need to make a field mandatory in the catalog task if a variable in RITM is set to true. I created the following client script hoping to achieve this. However, even though I can access the glide record, I can't seem to get the variables......
In SSC Purchasing Configurable Workspace (custom workspace), when there is more than one ticket opened (inside the yellow highlighted box), I want the current ticket to be highlighted in some color. If you could see, currently I'm working on the 1st...
Hi, Im struggling with creating script which would clear field and update with correct value based on previous selection.The use case:Field in form which is reference type, it filters companies, then there is list collector which picks up access righ...
I’m working on building a flexible integration between my security product and ServiceNow that allows my customers to automatically create new incidents in ServiceNow whenever an incident is created in my platform.Since ServiceNow setups can vary sig...
User is created when we select any department then ITIL should be added
Hi,Could anyone help me on this by providing the definition for Emergency Tier choices for Business ApplicationDefinition Needed for :1. Business Critical2. Mission Critical3. Non Critical
Hello, I am using PDI instance of ServiceNow with the Version of (Xanadu). When I tried to Retrain Classification AI Model I got the following error "Configuration OR Network Error" and after about 10 minutes the error change to "Training request tim...
I want to create maintenance plan for CI s through planned maintenance module and task will be create based on that. Is there any possibility? Thanks in advance
We have a business rule that prevents a problem record from being resolved if there are open problem tasks. The business rule is working as expected, however, the error message is only displaying on the screen for like a second and then it goes away....
Installed and activated the Proactive Triggers plugin. Changed the com.glide.cs.advanced-chat-popover system property from false (default) to true. Set my Application Scope to Proactive Triggers. Navigated to Conversational Interfaces > Settings....
I am attempting to repurpose a script I found to provide a prompt/confirmation before another function as youll see in the script below. The goal is to have the user confirm the state change before it happens. I would appreciate any help anyone could...
Hi Team, I want few of your technical suggestion for this usecase. When the request is submitted with details of user and for which instance he need access, at the backend there should be approval and after approval it should create new users in that...
I have a task like when user tagged in worknotes or additional comments I need to send them notification , In the when to send section I am using this script and fields , but I am confused how to add particular user who was tagged in worknotes or com...
Hi Team,In the below screenshot in metric_instance ,I am not able to understand why Value is showing as empty and duration is showing as 8 min?When I checked the Acitivity of the Case , I can see the case was always having the Assignment group so why...
