Auto Increment Number Field in Service Catalog Form
Hello Everyone, I have a catalog form there I want to create an auto incrementing number field same as incident.
Forum Posts
How to add colors in multiple choice text for specific catalog item variable?
Hello Experts, Can anyone help me on how to add colors in variables values on multiple choices text in ServiceNow. Thank you in Advance
How to change the layout for Incident form in Service Operation Workspace
Hello, I am configuring the layout for our Incident form in Service Operation Workspace. I added the available fields for each section. My question is, how can I change the order of the sections. I added a Detail section and would like for it to d...
Scheduled job Script
Hi Community, I need to create a script to check users that are inactive for the last 7 days and remove them from any roles and groups. I do not want to delete any user, only remove there ITIL license and groups they are part of. I need to print th...
Script include returning null
When we impersonate end users with snc_internal role , script include returning null, else it is working fine Please help us here
OLA s not getting cancelled
Hello team,Greetings When updating the Case to a new Priority it did not cancel the old OLAs. when changed the Impact/Urgency on one Case to change the Priority and SLA. It did not cancel the old OLA's. Thanks,Krishna.
How can we hide cart icon on header in service portals depending on company in ServiceNow
We have cart icon on header menu of Service Portal, this can be hide if we set below value to false but I want it to hide only when logged in user is from company A. for logged in user from other company except A it should be visible. {"enable_cart":...
Submit and close a catalog item request from inbound email
Hi there, I would like to submit and automatically close a catalog item request from an inbound email. The catalog item is very basic and only has one variable (description - multi-line text variable) and only visible for one team, the idea behind th...
Image Scale in Survey Designer
Hi All, I have created a survey that is used on our Virtual agent and the Survey is created using Designer, now the Survey uses an image scale with 5 images for ratings and when preview from designer they show a 1 liner rather than a Carousel that's ...
Relative Duration
Hi all,I have a requirement to write a script on Relative Duration for SLAs where the conditions are -If 'Start Date' is-1. Before now plus 2 working days, set SLA breach to now plus 2 working days2. Between 2 to 20 inclusive working days from now, s...
if the field value changes then highlight the cell
Hi There, I have a field call seperation date on my hr case table. I want the field to be highlighted in yellow if it was updated. I want it to remain highlighted since the value was changed.
Automatically Launch Virtual Agent When a Change is Created
Hello everyone, I know for incidents we can use IAR, but does something similar exist for changes? For example, when a user is creating a change that matches a specific set of criteria, I want Virtual Agent to pop up and offer assistance.@Victor Chen...
ITIL User not able to see inactive users in list collector
Hi all, i have situation in a catalog item in which a manager raises a request to remove users from DL when they are leaving company. Users were active while raising this RITM in sys_user table, so they were able to add list of users into list collec...
HR Agent Workspace
Hi community,In the HR Agent Workspace (the field comment under compose) contains possibilities to change te lettertype or Bold, cursive, underline. When the comment is send, the user gets an email and the case is visible for the user on the Service...
Resolved! how to create a report that shows the group details which has less than 5 ?
A report that shows groups which has less than 5 members needs to be displayed to the user.Any help around this will be appreciated.Thank you so much in advance. Best Regards,Vasu
