I want to report on how long an incident spends wihtin a certain status. For example and Incident is created -> work in progress -> on hold -> work in progress -> closed complete.How do I report the time it spends in the state "ready", "work in progr...
Hello everyone, I have a Virtual Agent topic that creates a large amount of output and emails it to the user. The problem with this is when the email is too large, the email server rejects it. What are alternate ways of getting this output to the use...
How to auto resolve ticket using AI i.e, we need to give resolution steps and close the ticket automatically using AI..?
Hi Team,I am using REST API to submit the service request. In catalog item form we have variable called name and it is reference type. When I am sending the information in REST API for reference field i am using sys_id. Instead of sys_id is it possi...
I am trying to edit a Survey email invitation can you help in identifying how to do this please?
Hi all, We are just starting to build out services and service offerings. Under Configuration Items we have many classes, servers, application services, devices, etc. If a user selects an application service we would like to only show service offer...
Hi what is the date retention of VA conversation? Next is how can I disable the deletion of VA Conversation? Thank you
I have a customer who wants to know how to use inactivity monitors for this use case: For incidents if a user doesn't respond in x amount of days they want to be able to send an automatic message. If on day 4 they respond the timer should reset. I...
Hi guys,I need an UI action to add incidents in related lists through existing Problem ticket.
Hi everyone, I need to append all the variables from order guide to incident description. I tried using prducer.variable_name but ts not working for all types of variables. I have many variables sets included in order guide rules base.
I was having a record producer where the table is hr case there was a dropdown i.e. inquiry and it consist of 5 different choices where the each choice will map to 5 different hr service where all 5 hr service belong to different tablesso i was havin...
Hi,we have a requirement that we are working in virtual agent module in itsp portal it will contains all topics and nlu models and related to itsp . in another portal that is em connect portal it will contain same like as but contain information ,top...
Hi,I have created a mobile the mobile application by seeing your videos but when i select the application from studio i am not able to see the mobile studio in that,please guide!!
I need to find a way to be notified when a change_request state changes from Approved to Implement back to Draft or a state changes from To be Approved back to draft. See the attached screenshot.I don’t have access to create notifications/ I can view...
I am wondering if there is a way for ServiceNow to receive encrypted emails. A user sends an email which creates an incident, but sometimes these emails are encrypted. SN will still create the ticket, but obviously, the body of the email is not rea...
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