Hi All, It has been brought to our attention that roles added to a specific group, where the updates are not recorded in the UpdateSet as expected, are somehow being applied to other instance. Could you please tell me to determine why roles added to ...
I have several assets that are not mapping to their corresponding CI. Is there a way to manually map CI and Assets. When I click on the asset it shows no CI and when I click on the CI it shows no asset. I have been unable to find a spot to connect th...
Hi Team,We have created a catalog item form which contains requested for and application name.Requested for field is referencing sys_user table and application name field is querying cmdb_ci_appl table.I have another two custom tables named as xxx an...
Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...
We have a slew of assignment rules and would like to concatenate them into one for incidents and one for requests. To do that, I attempted a simple script on an assignment rule to see if it function but can not get it to do anything. We are on Vers...
Changed the string field's max character length from 255 to 400 in dictionary. Field size has increased and it allowed me to enter the data up to 400 characters but throwing an error "Value(field) length exceeds 255 characters" aborting the record up...
Hi, when an incident is created through an inbound action, the Assignment group field is populated, however, when I fill the Assigned to field and save the record (the person is in the said assignment group) the Assignment group field clears. This on...
Hi Team,We are trying to insert few records with the BATCH API. Here it was supporting through version v1 if we pass in URI via postman. if we pass version v2 it was showing as resource URI is not found. Please do the needful if anyone faced this iss...
Hi Team, How can we set up the Incident Priority created by Inbound actions.Example:email body contains Critical set to Priority 1- Criticalemail body contains Warning set to Priority 2- Highemail body contains Info set to Priority 4 - Lower
Hello, I would like to send a notification when request is fully formed. The reason I want to do that is because if I set a condition where it should send notification if "Hardware request" is false, but when I test it, it still send it regardless if...
Hello!I have a custom table and created a custom field called Work notes (u_worknotes). However, in the Activities section of the ticket. I'm seeing the below. How do I update to only display "Work notes"?Thank you!
when publishing the topic with nlu model iam getting error message like latest version is already published. without nlu model the topic is getting published . and utterances also getting trained successfully in designer as well as nlu workbench . ...
Suppose you have an import file containing multiple types of information such as user information, group information, and group manager information. Ideally, you should import this data into three separate tables: User table, Group table, and Group M...
SCCM and other Import sets run, but fail to update Windows Software Installations in Software Asset Management
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
