Hi!! I am given with the task where I have to create approval step according to the variable is selected. It is roughly about 14 variables, for each variable selected then the RITM should be go for respective approval group. And if any group rejects ...
Hi All - We have few HTML fields on knowledge with attribute encode_utf8=false, what happens when we make it true and what exactly does encode_utf8 do? Thanks!
Hi,We are trying to configure the Virtual Agent for catalog items and we are facing some challenges in configuring the same.As per the ServiceNow, the catalog item having unsupported variables and catalog client script, the catalog item will open in ...
Hi,Is it any way to pause the VA until a certain condition fulfill and after to continue the VA flow?I could see that I can pause for a number of seconds but I need to wait until the user submit an assessment and we have the results in the tables.
Hi All, I am currently configuring Virtual agent and working on AI search. Is there a way to improve the AI search accuracy/relevancy of the knowledge articles that are offered after a query has been entered. If I enter garbage into the query i.e "a...
Hi Everyone,I am trying to be able to create a Request/sctask from the Incident form to allow technicians to convert the incidents to the proper ticket when a users submits incorrectly. I followed the steps below but all that is happening is a reques...
I am playing around with record producers for incidents created from the Service Portal using Flowdesigner for the workflow in my PDI. I have created a few flows for requests, and they are working well in our company instances. This is my first-time ...
Hi team, I must copy/capture all the variables including variable sets variables into the catalog task description (REQ->RITM->CATALOG Task) once the catalog item is created and TASK Short description should = catalog item Short description using a f...
Hello All, I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there a...
Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...
Good day Team, I am having issues adding new VaInputs in a topic block (Create Incident). Currently the default inputs are: var caller = vaInputs.caller;var short_desc = vaInputs.short_description;var urgency = vaInputs.urgency;var desc = vaInputs.de...
i understand i need to get client key and password to be set up but how can i get pass the information on an API call from Servicenow over and the API SOAP response will contain a <Responses> structure with valid case information. <CaseInfos> structu...
Hi,I created a email notification to trigger when approval is inserted in approval table for service offering. while previewing notification it is displaying fine but notification is not triggering and can't see in email. Approvers has their email id...
How to populate email ID for logged in user with client script. I need to auto populate email ID in Catalog ITEM field. ThanksAshok