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Resolved! Null Field as a Report Condition

I'm trying to create a report that shows tasks when a certain field is blank. However, when I use the operator "is", it's not allowing me to leave the Value field blank. It's making me choose the four options we have. I tried using the operator "is n...

JBrians by Tera Contributor
  • 2731 Views
  • 6 replies
  • 1 helpfuls

Resolved! WORKSPACE UI Action form link

We are trying to bring a related link that is already present on the platform view to the workspace view. Can anyone let us know how to do that?

Sanchita02 by Tera Contributor
  • 1275 Views
  • 2 replies
  • 0 helpfuls

How to attach knowledge articles to a catalog item?

Hi everyone,Is there an out of the box option to display knowledge articles before a catalog item is submitted. In addition, we would like to display a message asking user if they have reviewed the knowledge articles....this would be a similar proces...

Gemma4 by Mega Sage
  • 2311 Views
  • 3 replies
  • 0 helpfuls

How to Remove Duplicate info and error messages

Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy. 

TerryC03 by Tera Guru
  • 1508 Views
  • 4 replies
  • 0 helpfuls

Changing the type of a topic to topic block

Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...

nasreen7 by Tera Contributor
  • 1498 Views
  • 1 replies
  • 0 helpfuls

Resolved! VA - File picker attachment error handling

Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...

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arobertson by Tera Guru
  • 1517 Views
  • 3 replies
  • 0 helpfuls