Service catalog items opened from Virtual agent have "contact type=self-service".
Does anyone know how to set it up so the contact type is "Virtual agent"? Even conversational requests show as Self-Service. Thanks!
Forum Posts
Resolved! Triggering a notification containing requested item variables from flow designer
I am trying to trigger an email notification from flow designer that contains all of the variables in a requested item. I was able to get the notification to populate the variables using the following script and using the sc_task table, but the workf...
Prevent Duplicate record insertion in table using client script
Prevent Duplicate record insertion in table using client script.Note: I have already achieved this via BR. But I want this to be achieved via client script and script include. Client Script(OnSubmit) : function onSubmit() { if (g_scratchpad.isForm...
Transform map - How to create incident but will not populate reference field based on condition
Hello!I have a transform map that creates an incident record on transform. The source table has a field called config_item and populated the cmdb_ci field on the target table. I want to create the incident but leave the cmdb_ci field blank if the con...
how can i import multiple badge information to servicenow for the badge integration ?
how can i import 1000+ badge information to the user badge in walkup experience ? is there any batch upload or can i just write to the table ?
Announcement
Hi !My client wants to display an announcements on NOW mobile's home page similar to the announcements widget (same as in the picture). Does anyone have any solution?Any help would be appreciated. Thanks everyone !!!
Getting Undifened in a field
Hello community i have written a client script to set value of field from a reference field but i am getting undefined in that field . Here is the script ar getOEM = g_form.getReference('vendor', setTeamandCategory);function setTeamandCategory(getO...
Not able to find the service portal page
To make sure the test user is accessing the service portal, I created him and gave him the roles snc_external. Nevertheless, I have impersonated the test user. however, the program (Service portal) was invisible to me. I have also confirmed with anot...
Catalog Item: Employee Code Reservation
Hello All,I need help building this requirement, Please help. Objective:Develop a catalog item for Employee Codes Reservation to accommodate all potential combinations of AA999 & AA99 employee codes. Scenario Description:For employees associated, exi...
Calculated Formula indicator not showing up in Pivot Heatmap visualisation
Hello, I am creating a Performance Analytics Widget for a Custom Formula indicator. Below are the options selected:Type: PivotVisualization : HeatmapIndicator : Task Average Time1st Breakdown : Assignee2nd Breakdown : Task type. The widget is not get...
Does cell edit type client script work for forms where embedded lists are embedded?
As shown in the image, the list is embedded and displayed in the base record form.I created a cell edit type client script that runs when the value of the embedded list changes.Is it possible to show/hide tabs in the base record form with this client...
Resolved! if problem is created same time incident also create with problem description.
if the problem is created at the same time, an incident is also created with the problem description.
Resolved! how to get the RITM sys_id from req sys_id ? which table to look up from ?
how to get the RITM sys_id from req sys_id ? which table to look up from ? the goal is to get the sctask number from req number
Resolved! Hide the menu items in my tasks ESC portal
I have an requirement to hide menu items when clicking on the My tasks page.It should only be visible on Home page.Provide any insights if you have
How to hide a div tag from the sp portal
Hi Team ,I have customized the service portal in such a way that it has a separate "Your Cart" division where it displays the requested for information .But as per the requirement i am suppose to display it only for one catalog item called "Whitelist...
