I have a email notification which gets triggered, when the sc_req_item state becomes either closed complete, closed incomplete or closed skipped. This notification gets triggered twice: When I checked the event log, I notice that the sc_request gets...
In cat item have few variables and variable setsthere is one field called classification in catalog form and after clicking on add button multi row form will open with variables.I want to fetch value we have in classification variable. can anyone of ...
Can “business stakeholders” use asset management?I am using "ITSM PRO". My application has asset management and contract management, but can these tables be referenced by "business stakeholder"?
Hi All , we implementing VA for our client and in the Ticket status module we are getting RITMs in Closed Complete state as well, How can we configure in such a way that only work in progress state RITMs are shown in Virtual agent. Thanks in Advance,...
Hello,One standard change template is available in our instance, whenever we click on template it creates one new change request but that change request Type & Model sets to "Normal" instead of "Standard"(it should be set to "Standard" and it is OOB....
Hi all, How do you approach Bugs v Defects v Demand? In other words, what applications and modules do you use to log and track through their lifecycle?
I am using a list collector that allows multiple selections in a drop-down, there are two columns CNB1 and CNB2. Those are displayed in the drop-down as a selection but when I select an item in that drop-down the first column CNB1 is selected as the ...
Dear all,At his moment we use groups to select users with specific company fields.For example all users that are working for a company that is considered to be a customer may use certain Catalog items.Now we add these companies to a criteria group a...
Hello,I want to verify through the logs whether the Business rules have been executed. However, I believe that without including sources like gs.info() within the script of the Business rules, logs cannot be captured with the syslog.list.This means l...
I want to create a workflow: - when request is created directly form sc_request table, ritm should attach to it automatically- atleast one catalog task to be added to ritmAs we know ritm is attached to req and sctask is attached to ritm automatically...
Can anyone share a business rule script on 'problem_task' table on how to find out if all the problem task are closed for the same problem.
Good day!I m trying to find a way to create a from that will have a set of variables and the user will have the option to add multiple rows of the said variable set. In detail, the form must have a row of text fields "Host" "CPU" "RAM" and a button(?...
Hello Experts, I have integrated Microsoft Azure OpenAI ChatGPT in Virtual agent using Generative AI controller spoke "Action" utility. I'm also using AI search fallback topic in the VA design. Right now the OOB AI search is working fine and I'm also...
I got a requirement where i need to keep the incident form link along with my email. This URL should be same as the required Incident number .
Hi,I'm wondering if anyone has seen this behavior before and might have some insight.I have a catalog item that has only a Submit button on the form, no client script, and nothing in the workflow that refers to the Requested for. In a small percentag...