Hi Team, Good morning!How to get the item variable value on the notification template?there is a variable "Meeting date and time " and then put the value "2023-12-21 12:38:38 and the item ordered then I need to trigger a notification for XYZ group a...
I have created fix script to export almost 1lakh computer data along with few details from sys_audit table.The script is working fine for 4k data, but after that for more than 5k data fix script is automatically getting canceled with error message "A...
I'm trying to create a report that shows tasks when a certain field is blank. However, when I use the operator "is", it's not allowing me to leave the Value field blank. It's making me choose the four options we have. I tried using the operator "is n...
Some Key and business users from our organization want to keep an eye on/track the Problem Tickets created for some repeated and critical incidents. They want to make sure that people are working on it, what is the current status, etc. Also, there is...
Hello folks, I have a requirement, adding a new url field to kb_knowledge table that holds a permalink redirecting auser to the Service portal of the current article.Here is the business rules I've created on update and insert.The Business Rules is...
We are trying to bring a related link that is already present on the platform view to the workspace view. Can anyone let us know how to do that?
My requirement is has such I have to completely remove the option of menu in the virtual agent.I don't want the 3 dots Menu option in my virtual agent.Please refer the screenshot below for better understanding. Thank you for your time.Rahul R
Hi everyone,Is there an out of the box option to display knowledge articles before a catalog item is submitted. In addition, we would like to display a message asking user if they have reviewed the knowledge articles....this would be a similar proces...
We want to add the "Preview this record" button to a list collector variable on one of our service catalog items. We are not seeing where we can do this within the new catalog item. Essentially, we want the variable to be similar to the watchlist opt...
How to Create Attached Article Related list Same as for Interaction Record as in Incident Records related list. When An KB Article is attached to Work notes in interaction record. Need to Visisble KB Article in Attached Knowledge Related list in inte...
I'm working in workflow editor. I'm stuck with mapping fields from service catalog item to change request table in workflow. The catalog item is the one which submits the RITM ticket.
Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy.
Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...
As a data scientist who's trying to optimize the recognition of the virtual agent, I'm having trouble making intelligent decisions with this product. My understanding is that the following happens each time a user submits an utterance: 1. The utteran...
Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...
