Hey, We have an issue where if an user start a live agent topic from ms teams and if live agent is online but not accepting the chat, then the virtual agent just keeps the user on hold and there is no message from virtual agent even after minutes lat...
Is it possible to autopopulate fields in timecards where the value should be the same from the case form.and when hitting new button in the timecard the services field should be autopopulated based on the value of the same services field from the cas...
I had to apply a filter in a dashboard where it need to show report of 28 different persons in different assignment groups, Now when I'm trying to apply interactive filter like Assigned to I need to add 28 members names separately which is difficult...
I have a requirement to auto-populate customer info when the checkbox is selected. For example from the screenshot provided, Fred.Luddy is the 'Created by' name. When 'Populate Customer POC from Created by' checkbox is selected, the first and the las...
Hello Folks, We are automating the submission of service catalogue via REST API ( ATF ). We are able to get the RITM value ( Payload ), we have followed the below KB article. How to submit a catalog item using REST API - Support and Troubleshooting (...
Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.Suppose if there are 2 sam and both sam's manager are different but since name is same due to which manager name is not g...
As per CSDM framework in Location management there is a way to identify the duplicate locations for which there are additional attributes placed on Location table such as : Source: The origin of the location record.Location type: The position of the ...
Hi everyone, is there a way to make a user unsassignable in any situation, like incidents, record producers, requests ... I just the user to not appear in the list. Is there any way to do this with a Script Include/Client Script/Business Rule.
Set Value of a choice as a reference field. There is this field role which is choice as a reference and it's having values table records as DE and I want to replace that DE with Duty Engineer. I want to do this more than 1000 records. Note now DE cho...
Hi All.When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect to a catalog which i use. if user click the info mess...
I need to use 'Reminder' table to send the notification when Reminder for Incident is created, when Reminder is deleted and of course the main notification about the Reminder at the time which has been set (f.e. 15 minutes BEFORE due date). I tested ...
Hello Community, I have a problem where I am trying to add comments of approval records to Parent record, this parent record have more then one approvals.The script which i have written is adding comments from only 1 approval record.This script I hav...
Hi, There is a new CI Class which is included in the category for which the approvals are not triggering. How can i achieve this. Thank you.
Hi all,I have used the below code to populate the recurring price of the catalog item in cmdb_ci table. In the workflow i used the below code and it worked.var rec = new GlideRecord("cmdb_ci_spkg");rec.u_recurring_price=current.recurring_price;Now ...
Hi All, The OOTB "Fix" UI Action is using ScriptLoaders and UI script to open up a pop-up when problem is moved from RCA to Fix in Progress: However, I need to validate 2 custom fields before the pop-up appears. I tried adding the mandatory check in...
