Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Virtual Agent Icon customization

Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...

Daniel142_0-1705008477467.png
Daniel142 by Tera Expert
  • 1889 Views
  • 4 replies
  • 0 helpfuls

Help with VaInputs

Good day Team, I am having issues adding new VaInputs in a topic block (Create Incident). Currently the default inputs are: var caller = vaInputs.caller;var short_desc = vaInputs.short_description;var urgency = vaInputs.urgency;var desc = vaInputs.de...

Unmasked Password

Hello Team, I have Requirement  to visible password for user of sys_user table . I have Written Background script  . var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", '4b663359db2ae20050abf2adbf9619bb');gr.query();if (gr.next()){gs.print(gr....

ooo_0-1705045597002.png
Community Alums by Community Alums  
  • 645 Views
  • 7 replies
  • 0 helpfuls

Resolved! Approval Request email notification not triggering

Hi,I created a email notification to trigger when approval is inserted in approval table for service offering. while previewing notification it is displaying fine but notification is not triggering and can't see in email. Approvers has their email id...

Alekhya12_0-1704902825753.png Alekhya12_1-1704902854692.png Alekhya12_2-1704902875349.png Alekhya12_3-1704902897163.png
Alekhya12 by Tera Contributor
  • 1300 Views
  • 7 replies
  • 0 helpfuls

vaSystem.endConversation VS the "End" node

Hello all,I am rewriting the Fallback Topic for our organization, and listening in on the webinar from 7/5/2023 titled "Conversational Interfaces Academy: Improve the Virtual Agent fallback experience for better service". In this webinar, Tricia show...

s1li_ucsd by Tera Contributor
  • 922 Views
  • 1 replies
  • 1 helpfuls

Attach completed SLA directly to the incident

Hi, Attach completed SLA directly to the incident using retroactive start time will calculate. for EX: incident is created on 16:30, after 30 mins assignment group changes then SLA should attach and stage is complete and Business elapsed time is 30 m...

krishna761 by Tera Contributor
  • 241 Views
  • 1 replies
  • 0 helpfuls