Resolved! How to upgrade the change ui while creating new change??
I am in Vancouver but still i am getting the below UI, any idea to upgrade to new change UI that you can see in second image.
Forum Posts
Description field format of the known error article is not in the correct format
Installed Plugins:The Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid)The Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge)Issue:As per the OOB functiona...
Resolved! Stage on RITM has two different values although they have the same name
Hi all, I have two service catalog items. These have two different flows with stages. Both flows have the stage: Completed on the flow designer. See below. However, I realized that with one of the flows, the "Request Completed" (triggered by stag...
How to hide Filters on the Service Catalog in the Employee Center?
Hello everybody, Is there an easy way to hide the makred filter in the esc?
is it possible to do check in Virtual agent like the id badge scanning in Walkup experience ?
is it possible to do check in Virtual agent like the id badge scanning in Walkup experience ? or even scanning of the laptop serial number and identify the user thru the scanning and open inc or request ?
On-call schedule notifications without assigment, possible?
We want to notify another on-call schedule group (Managers group) if an High priority Incident is still open after 45 minutes (the Incident is already assigned to a on-call member of the assignment group(not the mangers group)). So the managers group...
Dynamic Choices in Virtual Agent
Hi all,I need help in one use case. In Virtual agent we need to provide user a option to select which will come dynamically from the table.Detail:We are showing some topics from Employee Center in our Virtual Agent and As We have connected content fo...
Is giving chat_analytics_viewer role to users recommended to view Virtual Agent Analytics Dashboard
To access Virtual Agent Analytics Dashboard to ITIL users giving chat_analytics_viewer role is best practice or not.Without giving ITIL users are not able to access dashboard and getting below error. 403 you don't have permission to access this page
Identifying CIs in a Vulnerable Items Integration
Hey Everyone! I am running into another issue here. I am trying to identify CIs in my Vulnerable Items integration. I am using this script to try to match in an OnBefore script. https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/pr...
flow action to check hour
Hello, everyone! Looking for some guidance on a what I thought would be a simple flow action. However, every time I test the action, the output is false. The goal: I want to check the time to be sure that it falls within a time range of 15:00-9:00. ...
Reference field data
Hi All, we have 2 variables one is choice and other is reference variable(group records) ,upon selecting choice 1 in variable 1,in variable 2 it should show only groups ,if current logged in member is owner of any of the group. Kindly help.
Resolved! How to set the Requested for value in RITM to within the RITM variables Requestes for (custom )
I have a requirement that inbound email action when email received by instance then need to create a RITM with SC TASK in fields we have requested for that value need to set the variables so have variables requested for (u_requested_for) this value I...
Resolved! Contextual search: Filter Configuration for catalog
Hi, I'm trying to display only catalog items from which the meta field starts with dwp, but it keeps displaying to many catalog items in the contextual search results I tried the following:(function(current, query_table){ query_table.addActiveQuer...
story
As a ServiceNow user, I require an automated process to identify recurring critical incidents for the same service 3 times within a week. on the bais of that create a problem in servicenow can i fulfill this task using flowdesigner if yes how or i ha...
how to make reference field readonly in UI page
I want to make reference field readonly on popup window using UI page. earlier I added that but still it is replacing with other value after making it readonly still it is giving me to change incident number after making readonly. code in ui page :ht...
