Employee Center - need to create my active items need to add incident count details and need redire
Hi All, I need to create the active items.Below the widget where it show the incident record , it need to redirect to specific my to do area. e
Forum Posts
Resolved! how to update request variable field values in change description servicenow
I have record producer for change table. When I submit the form the request details should update on change request - description field. @shyam10
Resolved! I want auto populate watchlist member to another watchlist field
Hi, I have written script to auto populate assigned to based Business Unit. Now I want to auto populate business unit watchlist members to incident table watchlist based on Business Unit. I written script include and client include. script includevar...
Knowledge Article View Report- but exclude the views from the author
Hello - ServiceNow Community! I received a request from a user at my org to generate a knowledge article view count report, but I need a way to exclude the view count of the article's author. The view counts of articles are inflated because the know...
Resolved! Hide menu item on menu icon list (on service portal) if user is in a particular group
Hi all On the icon menu list on our service portal, we are able to specify conditions for each menu item, to dictate who we show the item to, by using isMemberOf(group name) to only show the item to those in that group.But how can we hide an item bas...
Scheduled script executed in ATF will it be roll back
Hi, I wanted to know; scheduled script executed in ATF After completing all ATF steps, will it be rolled back?
Virtual Agent in MS Teams: Button response not working
Hello, I need some help with troubleshooting an issue when users respond to our VA when they are asked to choose yes/no. When users tap the yes/no button on the VA question, it doesn't work and VA does not respond. Users need to type "yes" or "no" fo...
unable to opt in for benchmark dashbaord
Hi Everyone, i want to use ServiceNow Benchmark dashboard , but when i click on Opt in its throwing an error, i refered to an mentioned KB article , the reoslution mentioned was (see below) but i am not knowing where to go and do the below changes , ...
Teams Integration
Hi, We are integrating teams with ServiceNow to access our portal.We are facing an issue stating that "Error while authorizing the user". Can anyone suggest like what is the exact problem and remedy for the above issue. Please refer the attached fi...
Auto close interactions records
Hello, What is the best way to have interactions records auto-close after the associated incident/request closed? Customer wants to avoid the extra effort to close these manually? #ITSM
three leve Approval issue
in flow designer i created three level approval with three different group but one user is same in all the group So thing is that if in first ask to approval that user approve or reject the request then in second group approval it shows no longer re...
Resolved! Task form Virtual agent opening in an edit mode.
When an approver opens the RITM from virtual agent, the form opens what looks like an admin mode with editable fields like Number, Item, and even client scripts and UI Actions are available for view: What is the best option to avoid this view from op...
How do you update "Asset Action" workflow?
Hello community! In the event of [asset action] being swapped or retired, CI and Asset records are automatically updated. Question - how can I add another event to that existing system workflow and/or action? For reference to topic, please visit:htt...
Task & SLA Configuration requirement for a catalog item request
We have a catalog item that is used for automating an activity through 3rd party application integration. There is no human involvement required and the result is either success or failure, and the request item is closed with status "Closed Complete"...
ATF Server side script query
Hello Folks, - We are trying to submit the catalogue via ATF. As this catalogue has mandatory attachment, we have approached REST steps to submit the catalogue. - What we want to achieve via atf is :Submit the catalogue > validate the REQ generat...
