hello, by a business rule, I am updating few worknotes in problem record. It is working fine in my PDI but when deployed in Development instance of customer, work notes are updating twice. One by the ID of user who logged in ServiceNow and other by "...
@Dom Gattuso I have written the below script as you mentioned but its giving one issue,This is not allowing the hyperlink to be visible in the worknotes of any task based records.It vanishes function onLoad() { var div1 = document.getElementsByCl...
I'm getting an error that the system can not convert my variable (var endTime = new GlideTime("17:30:00"). Getting "Cannot convert 17:30:00 to java.lang.Long". Request:If task is created during After Hours (after 5pm but before 7:30am) then assign ...
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Hi Experts, Greetings !!We have a requirement where we have to set info message and email notifications based upon UI policy defined on one on the rule based catalog item . to achieve this I have written OnSubmit catalog client script like when check...
Hello Everyone, I am looking for a tutorial or guide to assist me in creating post incident reports for problem. The report needs to pull numerous fields from the problem form and send these to the problem manager once the problem has been closed off...
I have used "On-Call: Assign by Acknowledgement" workflow for on-call schedule, I got notification like below..and I replied with ACC in the body but the ticket is not assigned to that user.please help here thanks in advance.
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
Hi All, There is a ticket page which contains a widget to display the variables on the right side of the bootstrap column when any catalog item is submitted from Portal.I noticed that it displays other variables too which were not part of the selecti...
I am trying to control the display of catalog items on the portal screen.I would like to display them only to users who meet the following conditions.・The company information of the logged-in user must be A or B.・If the logged-in user's company infor...
We have integrated virtual Agent with Slack, and as we can see in the screenshot, we need to remove the Live Agent" option. We tried removing the subtopic, changing it to greetings, and making Live agent support from the topic "Is topic visible" & "I...
i followed the article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852249 1. Add a new custom 'Requested For' [u_requested_for] field to the 'sc_req_item' table.2. Add a variable['requested_for'] at the item level to cap...
Hi All, How to show outage notification/announcements on virtual agent bot. Regards,Ashok.
Hello All,A tool is sending mail (EML extension file) which has details of the ticket as shown in Image1.My task is:1. To create an incident as soon as the mail is received.2. To put the hostname and description content from Mail to Incident's CI Nam...
Hi All,In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop. C...
