Resolved! How add owner ship group as approver in knowledge
How to add owner ship group as approver if knowledge base is known error in the below code
Forum Posts
opened incidents by service desk
Hi team, Iam trying to pull the report which are opened by service desk via metric table. how to fetch the report based on Assignment group, as opened by is referencing to user table.Thanks in advance Thanks and Regards,Sai Prakash
Else if not working in client script for state field
when state == null then no one reason field will be display. could you please check below code:else if(state == ''){g_form.setMandatory('u_in_progress_reason',false);g_form.setDisplay('u_in_progress_reason', false);g_form.setMandatory('u_new_reason',...
Dashboard issues
I changed the name of the static content of the dashboard. But it is not getting reflected. Can anyone help me?
GDPR how long time do you save sensitive user info
I want to know how long time you save all your user info (regards to GDPR) into the ITSM module , and what do you do when the time limit is over ?
Making On-call schedule private
Can anyone please explain, if one can make on-call schedule private for one specific group so no-one else can see there schedules.
Resolved! Interaction Assigned to
Hi, How Virtual agent interaction record is auto-populating "assigned_to" field with "Virtual agent" user?Currently we are using virtual agent for both IT and HR portals. We need to identify/Differentiate interaction records based on portals. How can...
Submit Record Producer Field Values from REST API
Hi All, I have a custom API for Submitting a record producer where I am passing the sys_id of the particular record. For Example, I have a RP for incident, the record is getting created successfully, but the fields "Requested for" and "Caller" are be...
Do not see Multi language support card in Conversational Interfaces
I'm attempting to activate Multi Language support for Virtual Agent following the documentation below. However, I'm not seeing the Multi language support card after activating the plugins specified. In the Prerequisites for using Dynamic Translati...
How to create a script where condition is based on time difference in minutes?
I have two fields A and B of date time format in my catalog items. I need to implement 2 criteria- 1. Entry in field A has to be at least 15 minutes ahead of current time. 2. Entry in field B has to be at least 30 minutes ahead of entry in B. I am ...
Mapping wizard varibles to change request varibale to add in email notification.
Hi ServiceNow community,I'm new to change management and Wizards, I've a requirement to map the wizard variables to the changement variables on submit. Thereafter, I need to create an email notification to send when the change is updated with the fie...
map multiple variables to one field in the record producer
Hi everybody,I have a question regarding mapping multiple variables to one field in the record producer. Only one variable can be mapped out of the box. Is there any workaround to achieve this with multiple variables? Thanks in advance!
Resolved! How to get only 10 records in Related List (Relationship)
I want to see only 10 records in Related List (Incidents by same caller) in incident form. current.addQuery('caller_id', parent.caller_id);var gr = new GlideRecord('incident');gr.addQuery('active', 'true');gr.orderByDesc('sys_created_on');gr.setLimi...
Private Chat/ Public Chat
What is Private Chat/ Public Chat in the agent work space , where can we see the private chat messages from the end user screen
New MS team integration with agent chat option
i have did the agent chat option with MS teams , i am able to chat between the ms teams with the agent workspace options. i have below queries. Please help us on it 1. what is Private Chat/ Public Chat?2. if Chat timed out, how to proceed. where can...
