Type field in Emergency change
When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.
Forum Posts
Location to be locked for only specific users to update to add it to any CI
I would like to make the location to be updated or added to any CI by only few members. How to do it ?
Resolved! I want to hide the work notes column for a specific group
I have a group called X for which i need to hide the work notes. They can have access to all the incidents but shouldn't be able to see the work notes on them.
Virtual Agent sources list expanded upon response display
As a user, when I search items in the Virtual Agent, I would like to see all the sources available upon the response appearing instead of having to expand the sources list.Is there any out-of-the-box configuration or property to make the “Sources” se...
Caller can see a list of interaction opened for them on the Employee Center (View only)
Could someone please help me how to configure that -> As a caller, I want to be able to view the interaction record on the employee center. @Dr Atul G- LNG @Abhishek_Thakur @Ankur Bawiskar @Community Alums @SAI VENKATESH
Resolved! When catalog item is submitted, attach variables to RITM as a PDF
Hi, I am looking for a current way, on RITM creation, to generate a PDF containing the variables of the catalog item submitted, and then attach this to the RITM. I've seen the PDFGenerationAPI, and am aware this is a good way to go about it, but I d...
Resolved! UI policy - Condition issue
I have a simple UI Policy that shows a field message when the user selects Option A or Option B, a field message appears. If the user selects Option A, the field message shows as expected. However, if the user selects Option B after Option A was sele...
Resolved! Reporting on deflections in Virtual agent (general / top level)
I am looking to produce some reports on existing V/A data - on deflections. We have a lot of existing V/A topics - we would like to be able to report on these right now - rather than needing to wait until these all get specific deflections added. Is ...
Button to move policy exception back to draft when it expires
Hello, I am trying to create a UI Action button that will appear when a policy exception expires and allow the user to move the policy exception record back to the 'New' state. I am unsure of how to do this as there is no expired state for the polic...
Help understanding empty fields in sn_hr_pa_profile_metric_result database view
Please i would like to know why the HR case number and HR service are not showing in sn_hr_pa_profile_metric_result which is a database view that connects asmt_metric, asmt_metric_result, asmt_assesment_instance and HR profile tables.
Resolved! when trying to close SCTASK getting error
HI all, Please help me on when trying to cancel SCTASK getting this error "submit canceled due to script error, contact system admin". can't share screenshot, sorry. Thanks in advance.
Compare data between import set table and target table
Hi All, I'm using a post execute script in Scheduled Data import, to delete the records in the target table. The DL's are synced from AD to ServiceNow via LDAP sync everyday. As part of delta sync I've to delete the DL's in the ServiceNow custom tab...
Issue regarding editing a catalog item in Catalog Builder.
Hi Community, I am not able to edit the catalog item I created in DEV instance. I tried from the maintain items also which shows every field as read only. In Catalog Builder, it shows as Checked Out and following message appears if I click edit butto...
Resolved! Change request reporting
Hi Team , I like to show a daily count of CAB reviewed changes that were implemented (where filter can be adjusted to this week or this/last month) but gives also a total by month (closed) for past 12months This chart compared and graphed with the to...
Resolved! In a problem record, when we click the Accept Risk button, a popup appears in SOW
“In SOW(service operational workspace) problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exis...
