Hi Team, The RITM is placed On Hold and its SLA clock is paused only when all linked SCTASKs are in one of the following states or combination of states:When all linked SCTASKS have the following combinationOn Hold -> Awaiting Caller (all active task...
Create an Affected User field on Incident. Should it reference sys_user, support multiple values, or derive fromanother source? Explain the final design and implement it.
Hey ServiceNow Community!I’m currently working on modernizing our ServiceNow Employee Center (ESC) experience and would love to see what others are doing for a more modern, clean, and user-friendly 2026-style design.I’m looking for ideas, screenshots...
Some of our teams are creating Change Requests with long change windows to cover the break fix changes during the hypercare period, however but the problem here is limited traceability of the break-fixes applied to the specific CI and approvals to de...
Hi all, I have a group asking for an averaged time on the turn around for a SCTASK and INC/open --> closed. I am trying to leverage duration and business duration but the times show there, do not add up. Any input on how to do this would be appreci...
Hi Team, I am having a problem reinstalling a plugin that I uninstalled earlier because of a version change.Now when I try to install it again, it says the plugin is already installed.While uninstalling, I forgot to select the option to remove all d...
Hi all, I hope you're doing well! In my system, we only use 1 COE, which is the HR Case (sn_hr_core_case). In the case creation trough HR Agent Workspace, I want to have the COE field automatically filled with the HR Case, because it's the only one w...
Hi Folks,I have a requirement to Create new ACL to provide record access to specific group members, While creating acl, getting cannot edit in read only editor in script, i have a security admin role and elevated, and also doing in correct applicatio...
OK schedule gurus... I have created a new schedule on cmn_schedule for a Desktop Project Calendar. Created new report on cmn_schedule_span where the schedule is that particular schedule, and added that to a dashboard. The cmn_schedule_span table h...
We are currently using the virtual agent for our esc page. We have out HRSD team working on their own page/taxonomy, but we want to hide the Virtual Agent chat bubble when they click into those HRSD tabs. How can I remove it when it is related to any...
Requirement is not sending a notification in case approver is part of specific group. Please find the code I used in notification advanced condition which is not working it seems. Even if approver part of group mentioned, it is sending the notificati...
We are using Engagement Messenger to support customers who work in different applications and do not have direct access to ServiceNow. We have integrated Record Producers into Engagement Messenger, and these are currently being used by users across m...
Hello, I have created a partner account and impersonated it even though it has one account relationship still it says no record found - But when I start typing romeo which is the account with which it has a relationship then it pops up. Ideally it mu...
I have script which works fine to remove users from a group when an admin places a request but fails when ITIL/end user places a request.In order to mitigate this, I have created a subflow and trying to call it from the workflow.In the subflow, I am ...
I need to change the default view of the link "https://XXXXXXXX.service-now.com/now/apm/record/cmdb_ci_business_app/-1_uid_9/params/views/ea_workspace", specifically remove ea_workspace and add a new view, but I'm having trouble doing it. Change to t...