Hello, I am trying to update the SLA Card for the SOW Incident view: The Bottom card in the blue section. Even though there is an SLA the card is not showing any information. Where is this card configured?Should be showing this SLA information:
We need to open up the "Approval Reason" for admins to update this field. I appreciate any help. Thank you.
We notice an issue where the walkupKeepAlive angular provider used by the walkup experience widgets seems not to be correctly functioning.We see the walkup user session timing out. Looking at the angular provider, it appears to call endpoint 'walk_up...
This question was asked in an interview :we have a catalog form, where we have employee, email, company fields so, when employee field is something then email and company fields should auto populate
Hi all , I am using a REST message with the POST method in Flow Designer. I am sending two input fields: phonenumber and workphone. I have created the REST message, set the endpoint, and configured basic authentication. Below is the preview script I...
Hi, I have a Virtual Agent topic flow that users can use to request software. I have a Lookup utility within the Flow to use the user's input to search the cmdb_software_product table for any name that contains the user's input. However, what can...
I have tried using the condition filter as standard as well, however it is not working. Below is the screenshot how I am trying to add the standard change proposal with the Normal change. Could anyone help in solving this problem. Thanks in advance.
Hi, Need information about widget restriction in service portal.currently we are having 6 clients , in one of the client portal they requested to build the new widget which should be visible to only one client portal .can we do this requirement in th...
I want to run ATF on below Virtual Agent functionalities:1. topics2. creation of incident3. update a ticket4. connect with live agent5. chat responsesIs ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to re...
When I unlink the alert and incident using a business rule (by emptying the Task (Incident) field in the alert form), an empty incident gets created instantly. Why is this happening? Is there any OOTB rule that causes this behavior, or something else...
I get an error when I set up and tested AI Search.Of course, I have set up search terms and search application for AI Search.Do you know what the cause is?
I cannot find any proper reference for implementing AWA with shift handling, please attach reference material if you know any . Thanks!
Activity stream of the service portal approval form should be editable for end user who is approving the request I tried by giving "sn_request_comments_write" role to end user -> NOT WorkedBut if we are giving "itil" role to end user it is Working fi...
I want to have a Catalog /record Producre that open just like CMDB CI one, i can call this any one or have directly linked this to ESC
