Hello TeamDuplicate task sla are crated as shown and one is created by system which is closed by 1 second and other one is created by Assigned to please suggest why duplicate sla are created Thanks
Hi all, I'm facing an issue where if I start a conversation in Production, there is an unwanted topic. I've searched but I could not find anything that relates to it. Even if I test the Active Topics under VA Designer, there works how its supposed t...
Adding a Custom Field to the Service Operations Workspace (SOW) Activity LogYes, this is possible. I successfully added a custom field to the form(s) in Service Operations Workspace (SOW) and configured it to appear in the Activity log.Note: Before t...
Hi teamI have a requirement where I need to filter requested items based on certain criteria For capturing the logic of criteria, i have created a script include which returns all the sys_ids of requested item matching criteria Now the dynamic filter...
Hi Team, I need to add the change request field just above the work notes in the Filter Activity in SOW view for incident. How to achieve it. Regards,Abhilasha G T
I have a task to retain a HR role even a user is deactivated in servicenow.currently when user is deactivated all roles are revoked Its not possible to raise HR case if user profile doest have sn_core_hr.employee role.
What is the difference between 'grant_type' as "client_credentials" and "password" when to choose which one creating the authentication token in detail.
We have created new now assistant VA & given knowledge base as information source. functionality wise it working fine. However, we are currently facing an issue related to branding customization. We are using the default branding settings, which prov...
Hi Team,Is there an OOB way to hide catalog variables with a value of false from the approval record? Blank variables are already hidden, but Boolean variables showing false are still displayed.This requirement applies only to specific catalog items....
Hi Everyone,I am trying to create a Related List Action in Service Operations Workspace (SOW) using a Declarative Action / Related List Action.My requirement is very simple for now: I just want to create a Related List button and execute a client-sid...
As a Change User,While I am trying to close the change the requested by field and the assigned to field is not reflecting when I checked at backend both the field has inactive users assigned to it.Now with further investigation, there is a business r...
I'm creating a provider notification that is triggered by an event. I'm unsure if it's possible to pass the event parameters to the Next Experience Content of the notification. Is there a way or isn't possible?
Hi,I am polling ServiceNow after a certain time interval through REST API to retrieve newer Incidents. During every poll, I am passing the sys_updated_on value of last Incident. However, the query is not working. Can someone provide a sample query?
Hi Everyone,We are looking to formalize a continuous improvement process for our Virtual Agent performance by establishing a clear, end-to-end workflow based on Virtual Agent Feedback Tasks (generated from negative user feedback/surveys).Currently, f...
On the Incident form, the header displays the table label ("Incident") along with the record's display value (for example, INC0010001). Is it possible to change the table label dynamically based on a condition? For example, if the Priority is 1, can ...
