Query in Virtual Agent and Microsoft Teams Integration, just need to confirm once we Authorize from Admin on "Request Based Chat" does it gave option to select people who want chat access or it get configure automatically to everyone?
I would like to implement a restriction where the end date cannot be selected beyond one month from the start date
Hi, I am trying to customize the greeting of virtual agent. It should include the username(customer name). I have created the topic. But when trying to use that topic, the topic is not appearing in search. Please suggest what I might have missed. ...
Hi everyone, I am looking to create AI Agent(s) to query couple custom tables and return some results to user based on the query. For example, user wants to see couple level of approvals / approver(s) defined for specific division, region for example...
I am currently working on a Virtual Agent topic in ServiceNow, and I need some help with capturing user input from a "Static Choice" node by enabling the "Conversation Switching" option and then redirecting the user based on their input.Here is what ...
Can someone help me with the script for below questions :- 1. Map discovered software to software model.2. Mark software as reclamation candidate when unused for 90 days.3. Update compliance status after reconciliation.4. When an asset is updated in ...
Hi Team, I have a requirement like below,Requirement:Enable mapping between Ownership Groups and Knowledge Bases so that:When creating a new Ownership Group, it can be linked to one or more specific Knowledge Bases.When creating an article, the Owner...
We are facing an issue in dynamic translation for Virtual Agent in Agent Chat. We have configured everything like plugins Dynamic Translation For Agent Chat etc. and enabled in Conversational Interface for Agent Chat and Virtual Agent Both. There are...
Hi Team,How to install Knowledge Block in PDI.Regards,Abhilasha G T
Hello, I don't know what happened but I got blocked from the ServiceNow community.When I enter any post on the site I get the following message:I've raised a ticket in the past but nothing changed -> no resolution.Anyone else experienced this and man...
Hello experts,I am having one scenario where I'm using the approval field on demand form which is off course a task table fieldwhen approvals are requested via flow/workflow this field correctly gets set to either requested/rejected/approved etc etcb...
Hello, I've created a couple of records producers and had no issues with them on service portal.Today I did another one and the only thing that would show on portal is title, short description and description. I've checked the variables and are exact...
Hi,We have a requirement where we need to add custom created Journal Input field (similar to Work notes) in the place of Work Notes in Workspace - Record Page. To achieve this, we have created a Activity Stream Compose component and added custom fi...
Hi,I have a requirement where i have to hide the UX list for certain users. I am able to achieve it using audience/list m2m applicabilities. But I am unable to hide entire UX List Category. Would be helpful how to achieve this. Thanks in advance!!
Hi all, I have a requirement where there are 3 catalog fields(contains approver group names group1/ group2/ group3) which populates based on 'entitlement' field selection.for some entitlements group1 might have value/ might empty, for some group2 mig...
