Forum Posts
Issue : Datadog integration with Servicenow
Facing this issye- There are issues in your ServiceNow configuration. Invalid ServiceNow credentials for <instance name>.I provided all of the credential to datadog user account.And also try for Oauth2, but both not connected, Still broken. Can anyon...
Resolved! Unable to add approvers from Approver related list of Request and RITM - post Zurich Patch 7a
Hi folks, Following the Zurich Patch 7a update over the weekend, admins and ITIL users were no longer able to add approvers to REQ and RITMs from the related list, in our instance. I've applied the workaround, as per SN support doc - https://support....
Resolved! After Zurich Upgrade, we are no longer able to manually change approver in RITMs
We just upgraded to Zurich. Now, when trying to manually change an approver in Prod, it will not allow. We did not see this issue in Dev and Test. Does anyone know how to make it so we can change approvers manually in the RITM? Thank you!
Set Assigned To Field Depeand on Assignment Group In Catalog variables
I created two variable name as "Assignments Group" as a reference field and refer it to Group table , and "Assigned To" and refer it to the user table , if there is a single user in the assignment group then the user should set auto in the assigned...
How to update Journal field of a table from UI Builder
Hey , I am using a custom modal inside my UI Builder which contains a Textarea labelled Comment. I am currently setting the value of the textarea to a client state parameter . And on the button click event EXECUTE Data Resource.The problem is that ,...
Live Agent – Agents marked “Available” stop receiving notifications when workspace is minimized
Hi All,We are facing an issue with Live Agent in Service Operations Workspace.Our agents are not dedicated only to live chat support — they also work on other modules in ServiceNow. Because of this, they typically:Set their status to AvailableKeep th...
How to extract information from compiled PDFs with different document types in HR Cases?
Hi Community, I’d like to ask for advice on the best approach to handle the following use case in ServiceNow. Use Case: When an HR Case with Category = “Welfare Claim” is created, employees attach supporting documents. These supporting documents are ...
servicenow It service management
A tester wants to submit a bug report,because they are not able to see the communicate fix link under the related links tab on the problem form. What do you recommend that they confirm before submitting the bug reportrt
Need to redirect into knowledge article.
Hello Community,In cmdb_ci table need to crate a xyz name link ( In related links) which redirect to specific knowledge article which is published in prod.Please guide me how to create a related link (UI action) on cmdb_ci table in details.Cheers,San...
Resolved! **GlideAggregate SUM Returning Unexpected Multiple Outputs in Background Scripts**
Hi everyone,I am currently learning GlideAggregate and trying to use the SUM aggregate on the Incident table. I used the below script in Background Scripts: var ga = new GlideAggregate("incident");ga.addAggregate("SUM", "reassignment_count");ga.query...
Resolved! Course Material Link for Lab 4.3.1 Has Expired – Unable to Access Content
Hello Community,I would like to ask for assistance regarding an issue with accessing the course material for the ServiceNow Administration Fundamentals / CSA learning path.I am currently working on Lab 4.3.1, but the link provided by ServiceNow to ac...
Learning about ITSM and how IT specialists use it to troubleshoot
ServiceNow Personal Developer Instance | ITSM, Incident, Request, SLAs, Knowledge 2026• Built Incident, Service Request, and Knowledge flows end-to-end with SLA timers, catalog items, and starterreports; practiced full ticket lifecycle (intake → assi...
How to setup ServiceNow Incident Integration with Dynatrace via IFW using OAuth
How to setup ServiceNow Incident Integration with Dynatrace via IFW (Integration Framework) using OAuth Authentication.and How we can validate OAuth is setup correctly for Dynatrace Integration.
NLU model unable to train
I am trying to train an NLU model in our customer ServiceNow on production but when I click train it gets failed and error info message is displayed in red "The system encountered an unexpected error and couldn't complete your request. Please contact...