Hi Everyone,Catalog item links generated through Virtual Agent are currently redirecting users to the SWP/Virtual Agent portal instead of our custom portal.I attempted to update the portal configuration and replace the SWP link with our custom portal...
Hi Community,We are currently migrating several classic dashboards to Next Experience UI and have a few questions regarding compatibility.We've noticed that:Some widgets are displayed in Compatible Mode after migration.Some migrated Content Blocks sh...
Hi Community,We have a dashboard that was recently migrated to support Next Experience UI.One of the widgets on the dashboard is "MIM On-Call Schedule", which is currently implemented as a Content Block containing an iframe that loads the legacy On-C...
Hello community experts I'm trying to configure major incident management from the scratch where I am trying to configure collaborate to create teams chat and conference call I am not seeing that option (although when I impersonated as major_inc_mana...
Remediation target date is calculated based on the risk score ? how its updating ? Target date is receiving from the qualys or servicenow updating? remediation target rules how its wokring?
data synchronization failure for VITs Qualys Status: Closed / Fixed. (The vulnerability has been scanned, remediated, and verified as gone on the target asset).ServiceNow Status: Open / Active. (ServiceNow is failing to receive or process the update...
I've noticed that the area used for the dashboard name size is taking a lot of space from the screen in the dashboard. This is inconvenient for users who have the zoom set to 100%. Looking for a way to change this size to at least half of what we ha...
The requirement is to ensure that when attachments are copied from another record, they do not satisfy the mandatory attachment requirement. Users must upload at least one new attachment on the current record and should not be allowed to proceed with...
I am new to this environment and I am from service desk domain. Any suggestions how to move further.
In an Incident Record, when saving from "In Progress" to "on Hold" state and "On Hold Reason" is "awaiting caller", and click "save", the incident record is moving back to In Progress and not keeping the "on Hold" and "On Hold reason". Imagen 1 You ...
Getting Error: no user found on ServiceNow with this UID, while creating catalog request request got created successfully but RITM got cancelled automatically and the error comment is no user found with UID
Buenos dias, me gustaria saber la forma correcta que se debe hacer para poder pasar un scope de mi instancia de backup a las instancias de DEV y QA, actualmente yo lo realizo de la siguiente manera y aun asi cuando lo paso el desarrollo me falla en e...
Hi all , In Response Templates email will be sent notes will updated not, Now i have template mail will sent but not shown in notes/ activities. i have want notes will updated if Response Templates email sent.
Recently I've managed to enable KB generation Skill for a custom table extended from task. As I didn't found any post about this, I've decided to share my result.Basically, I wanted to use Now Assist Topic "Generate KB article" to create article from...
Report Name: Net Monthly Service Catalog Tasks OverviewProblem: Scheduled email sent null attachment with warning "The sender does not have access to this report" The report "Net Monthly Service Catalog Tasks Overview" is domain-specific to NetWhen "...
